Feather Smailes & Scales

In terms of renting with FSS, they have been quick to sort out the initial contract to get me in, and have helped me with all queries thus far about the property! Can't fault them.

I found renting a property with Erica at FSS a very easy and professional process, thank you!

I used FSS Property to get a survey for my first home. Gaynor was really friendly and helpful and provided a full explanation of the benefits of a survey as well as making a recommendation based on the age and type of house I was buying. Gaynor kept me updated on the progress of the report and was really quick to respond to any questions. The report was really detailed and well written and noted a number of things I hadn't even considered.

We got our building survey done with FSS and I couldn't be happier. The service was very quick and the contact throughout was very punctual. The information received makes me feel very informed about our house buying decision. Highly recommend

Great professional service. All the team are friendly and helpful. Would definitely recommend. Thanks for helping us with our move.

An excellent and very friendly service, despite the COVID restrictions everything as managed very quickly and we were kept informed on every step. Great staff and very friendly Since moving in we had one minor issue and this was attended to within 24 hours These are the best letting agency i have ever dealt with, would strongly recommend them

At the end of a tenancy and after checkout, my deposit (held by FSS) was to be returned in full. 18 months later I have not received a penny from FSS. Initially, FSS claimed they were not responsible for holding the deposit. After I challenged that, they eventually admitted that it was their responsibility and moreover that they were required to handle my deposit in line with the Tenancy Deposit Scheme (TDS).

They have singularly failed to do that. I gave them my bank account details for repayment, which they ignored. And if that wasn't bad enough, after 16 months of silence, FSS have now made a claim that they gave my money to my estranged partner. Who incidentally, paid for nothing during the course of the tenancy and certainly didn't pay the deposit. I have had to resort to the Small Claims Court to get my money back. Atrocious Agent and Unprofessional

You typically only have to engage a professional to do something that you can't (or maybe don't want to) do yourself. So it's helpful when the professional takes time to explain what underpins his thoughts and influences his opinion. For a reasonable fee, I had the benefit of Richard's many years of experience in the local property market applied to a question of property valuation. Whilst it may not have been the answer I expected, I am confident in his judgment. I would certainly seek out his opinion on similar matters.