Thornsett Properties have been providing quality housing for the Sheffield lettings market since 1985. We are a family owned business with extensive property knowledge and take pride in offering an end to end service to students, professionals and those needing commercial premises. We own all of our properties and are not letting agents, so we are able to offer a wide range of support services to all of our tenants in an efficient and timely manner.Our in-house maintenance team are on hand to ensure our properties are always well maintained and comfortable.
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Thornsett Properties are a family owned business and property owners, not letting agents. All of the student housing we offer is close to both University sites making it an ideal choice for students at Sheffield Hallam and Sheffield University. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The Croft Buildings is a landmark development of 1 & 2 bedroom apartments in the Centre of Sheffield by Thornsett Properties Limited. Enjoy the comfortable and modern accommodation of the Croft Buildings, whilst being within easy reach of the City Centre, University of Sheffield and Sheffield Hallam University.
The Gladstone Buildings is a landmark development of studio and 1 bedroom apartments in the heart of Sheffield City Centre. Thornsett Properties own and manage all of the apartments, so you will receive an excellent support service of full time office staff, maintenance team and out of hours callout.
Here at Thornsett, we have a vast selection of student properties in the S10 Crookesmoor & Broomhill area which are ideally suited to those studying at the University of Sheffield. The area consists of a range of properties ranging from self-contained flats to large detached houses so there is something for individuals, small and large groups of friends.
Reviews (25)
Chloe A. Bamford
Jun 22, 2022
Sebastian Willis
May 22, 2022
Georgia Marie
May 09, 2022
Loved having Thornsett as my letting agency this year, have aways supplied us with what we've asked for or needed. The flat has felt really secure all year making it a safe and comfortable living situation. The maintenance has also been great, shout out to Brad who's at our beck & call whenever we need it! Amaze!
Harman Sondh
May 06, 2022
Faye Talbot-Crosby
Apr 22, 2022
I have been renting a 7 bed house with Thornsett for the last 9 months and they have been excellent. They come to fix any problem quickly and at any time, Brad and George have recently done the garden up which is looking great and in perfect time for summer! Would recommend anyone to rent with them :))
Leonardo J. Azzopardi
Apr 05, 2022
Sheryl Stubbs
Apr 05, 2022
Kirsty Twiger
Jan 11, 2022
Me and my seven housemates have been renting with Thornsett Properties now for over 6 months. They have been absolutely excellent with us, which is really comforting when being away from home. Whenever we have problems wrong with our house, there is no doubt they will come the next day and fix it on a weekday. They also have a 24 hr maintenance line which is amazing if it is late at night and something goes wrong and no one knows what to do. I am so happy we are renting off of Thornsett properties!
Abigail Taylor
Jan 10, 2022
Thornsett are the best agency I've ever been with. There's been many stupid mishaps in my house but maintenance are always there on call 24/7 to fix our issues (unlike unnamed competitors who my boyfriend is with who are absolutely useless and won't even answer a call concerning an Alarm going off throughout the night). Thornsett really do tend to your every need and are always there to help! Thank you!
Abigail Taylor
Jan 04, 2022
Thornsett are the best agency I’ve ever been with. There’s been many stupid mishaps in my house but maintenance are always there on call 24/7 to fix our issues (unlike unnamed competitors who my boyfriend is with who are absolutely useless and won’t even answer a call concerning an Alarm going off throughout the night). Thornsett really do tend to your every need and are always there to help! Thank you!
Sena Aydin
Dec 30, 2021
Georgia L.
Dec 29, 2021
Shona Jones
Dec 28, 2021
Georgia L.
Dec 21, 2021
Emily Woodcock
Dec 20, 2021
Mikey Van Der Laan
Dec 14, 2021
Quintin Yu
Nov 27, 2021
Bethyboo
Nov 24, 2021
Brook Vaughan-Eason
Nov 10, 2021
My company 'Scene3D' have worked with Tony at Thornsett Properties for the last 3 years, capturing 3D virtual tours for all of their student properties. Tony and all of the rest of the team (Natalie & Nicola in particular) have been the perfect client and we've never had any issues with anything at all. Organised, great communication and along with their welcoming and friendly nature, it's easy to see why Thornsett are trusted by so many students to help find their new home from home. I'd highly recommended Thornsett Properties to anyone!
Amy Grierson
Oct 07, 2021
Julia Gregston
Sep 14, 2021
Brace yourselves… this is going to be a lengthy but we’ll deserved review! After 3 years of renting flat 22 in Croft buildings from Thornsett properties I can’t emphasise enough how much we’re going to miss and how much we’ve loved living here. From day one Sarah and Tony from the office were so accommodating. Having all our own furniture when moving from our last place, finding an unfurnished property in the city centre was a real struggle and despite offering the properties as furnished…. they pulled some strings!
The apartment over time became so much more than a place to live but became our home. The location for the city centre has been ideal throughout and with the apartments being available for both students and professionals it meant we never had any issues in the entire 3 years from mad parties, noise or any hassle at all from neighbours. The apartments were close enough to the vibrant bars on West Street but closed off enough to avoid the noise.
The maintenance team were ALWAYS happy to help and super responsive. If there were any issues almost every time the problem would be seen to the same day. The bin rooms were maintained and swept by maintenance on a real regular, the actual outside was swept and looked after. There were bins for both recycling and general waste and it’s just the little touches which made the difference like any overflowing cardboard from packages would be found folded up and neatly stacked.
A ring on our hob stopped working at one point and the same day Brad (the maintenance guy) came in and ordered a new one. The next day it arrived, was replaced and sealed up neatly with silicon -good as new! There’s only a small team of two guys for maintenance but they soon become familiar and can be easily reached and seen dotting around here and there with little jobs.
Having the office just downstairs was super helpful so there was always someone close by (and a safe place for the odd package to be received).
The code on the front door meant the apartments felt safe and secure so there weren’t people passing through and you had your privacy surrounding the apartments. After two years I viewed some of the other properties Thornset had available just to see what else there was. Each of the apartments all shared a similar modern style with lovely black tiles in the kitchen and a clean, neutral finish in the bathroom which tells me each of the properties are equally as nice- however, we were happy with the layout we already had so extended for a further third year. Sarah sent us through several pictures and videos of other properties they had in the area all with different prices so we could make the right choice.
After finishing my undergraduate degree me and my partner no longer need to live in the city centre but if circumstances were different we’d be more than happy to stay for much longer. Thornset properties as a company and the staff there can not be recommended enough. They care about the tenants and their circumstances and work with you in every way they can. They should be proud of the job they’re doing!
The apartment over time became so much more than a place to live but became our home. The location for the city centre has been ideal throughout and with the apartments being available for both students and professionals it meant we never had any issues in the entire 3 years from mad parties, noise or any hassle at all from neighbours. The apartments were close enough to the vibrant bars on West Street but closed off enough to avoid the noise.
The maintenance team were ALWAYS happy to help and super responsive. If there were any issues almost every time the problem would be seen to the same day. The bin rooms were maintained and swept by maintenance on a real regular, the actual outside was swept and looked after. There were bins for both recycling and general waste and it’s just the little touches which made the difference like any overflowing cardboard from packages would be found folded up and neatly stacked.
A ring on our hob stopped working at one point and the same day Brad (the maintenance guy) came in and ordered a new one. The next day it arrived, was replaced and sealed up neatly with silicon -good as new! There’s only a small team of two guys for maintenance but they soon become familiar and can be easily reached and seen dotting around here and there with little jobs.
Having the office just downstairs was super helpful so there was always someone close by (and a safe place for the odd package to be received).
The code on the front door meant the apartments felt safe and secure so there weren’t people passing through and you had your privacy surrounding the apartments. After two years I viewed some of the other properties Thornset had available just to see what else there was. Each of the apartments all shared a similar modern style with lovely black tiles in the kitchen and a clean, neutral finish in the bathroom which tells me each of the properties are equally as nice- however, we were happy with the layout we already had so extended for a further third year. Sarah sent us through several pictures and videos of other properties they had in the area all with different prices so we could make the right choice.
After finishing my undergraduate degree me and my partner no longer need to live in the city centre but if circumstances were different we’d be more than happy to stay for much longer. Thornset properties as a company and the staff there can not be recommended enough. They care about the tenants and their circumstances and work with you in every way they can. They should be proud of the job they’re doing!
Sam B.
Aug 08, 2019
AVOID LIKE THE PLAGUE. I would strongly recommend to anyone looking to rent property in Sheffield to avoid renting with Thornsett, based on the extremely poor standards in the following criteria: VALUE Rent was more expensive than that of other properties we investigated, despite the furniture and appliances being of very low quality, such that many pieces of furniture were prone to damage.
The property was not completely furnished on moving in, requiring us to buy bins, a mop, a dustpan and brush, a kettle, a toaster and other standard bedroom appliances. CUSTOMER CARE This is a tricky one to write about, because I want to avoid making personal attacks. So, without naming any names, the manor of the staff was incredibly rude during experiences in the office such as signing the contract and handing in post-dated cheques, as if once we had signed, they had no time for us.
When phoning up seeking help regarding the deposit release procedure at the end of the tenancy, I was literally not listened to (really, I had to repeat my exact words over the phone) and then effectively told to go away. They tried to conceal from me vital information for claiming the deposit back. Secondly, Thornsett illegally had maintenance done in the flat without the permission of the tenants, or even advance warning.
This happened multiple times. Thirdly, when a window in the block was smashed by a brick, Thornsett did not have it replaced for some weeks. And even though the block was in a very high crime-rate area of the city, they did not make any attempt to find the culprit of the criminal damage despite having access to CCTV mounted a foot above the window in question. DEPOSIT RELEASE PROCEDURE As said above, the staff at Thornsett made it incredibly difficult for me to claim back our 900 deposit. Firstly, with their unpleasant correspondence, and secondly, with their lack of information in their official moving-out guide.
And thirdly, with their determination to deceive their tenants into believing it to be impossible for us to actually claim back the deposit. To cut a long story short, Thornsett effectively asked me to provide them with irrelevant information, in response to proof with which I had provided them regarding the final payments of utility bills. They released the deposit eventually (three weeks after I had provided them with the correct proof - an official certificate produced by our utilities provider), without the need of any of the extra information they had since requested. I'd imagine that, by providing me with such poor and irrelevant excuses, they were trying to delay the release for as long as possible. Overall, my experience with Thornsett is one that I will try to never repeat.
The use bullying tactics to take advantage of students who rent their poor-value accommodation. I hope this review can help Thornsett improve on their currently sub-standard service.
The property was not completely furnished on moving in, requiring us to buy bins, a mop, a dustpan and brush, a kettle, a toaster and other standard bedroom appliances. CUSTOMER CARE This is a tricky one to write about, because I want to avoid making personal attacks. So, without naming any names, the manor of the staff was incredibly rude during experiences in the office such as signing the contract and handing in post-dated cheques, as if once we had signed, they had no time for us.
When phoning up seeking help regarding the deposit release procedure at the end of the tenancy, I was literally not listened to (really, I had to repeat my exact words over the phone) and then effectively told to go away. They tried to conceal from me vital information for claiming the deposit back. Secondly, Thornsett illegally had maintenance done in the flat without the permission of the tenants, or even advance warning.
This happened multiple times. Thirdly, when a window in the block was smashed by a brick, Thornsett did not have it replaced for some weeks. And even though the block was in a very high crime-rate area of the city, they did not make any attempt to find the culprit of the criminal damage despite having access to CCTV mounted a foot above the window in question. DEPOSIT RELEASE PROCEDURE As said above, the staff at Thornsett made it incredibly difficult for me to claim back our 900 deposit. Firstly, with their unpleasant correspondence, and secondly, with their lack of information in their official moving-out guide.
And thirdly, with their determination to deceive their tenants into believing it to be impossible for us to actually claim back the deposit. To cut a long story short, Thornsett effectively asked me to provide them with irrelevant information, in response to proof with which I had provided them regarding the final payments of utility bills. They released the deposit eventually (three weeks after I had provided them with the correct proof - an official certificate produced by our utilities provider), without the need of any of the extra information they had since requested. I'd imagine that, by providing me with such poor and irrelevant excuses, they were trying to delay the release for as long as possible. Overall, my experience with Thornsett is one that I will try to never repeat.
The use bullying tactics to take advantage of students who rent their poor-value accommodation. I hope this review can help Thornsett improve on their currently sub-standard service.
Onur Cem D.
Jun 05, 2019
I think they are one of the worst you could find in Sheffield. When I first arrived at UK, I had less than a week to find a home and visited a few agencies and saw a number of flats. Then I chose the most convenient one for my university location, which was from this company. So, the issues I want to start with starts here: - The agent suggested us to include the bills into the rental contract and we agreed.
After 3 months, he called and asked for extra money because they bills were more than we pay for (150 extra per month). I went to the agency and we measured how much we pay to the company and how much the company paid for the bills. And we found out that we paid 192 MORE THAN THEY PAID FOR OUR BILLS! I think it is clear that they were trying to rob us. - The house had many problems and we could find almost no help from this agency.
The fire alarms were going off for no reason at all in the middle of the night, and we could not stop it. We tried to seek help for weeks. They said they will visit us but no one ever came for WEEKS. Then I decided to detach them because we want to sleep at nights and placed the alarms in one of the drawers at home (I know I should not have detached them but imaging having this random ear-splitting sound almost every night for at least 5 months, and finding no help about it).
I told them about this and they came our home without letting us know, and SCRUTINIZE OUR DRAWERS WITHOUT LETTING US KNOW. Appearently they have no respect for personal privacy or comford. - There are automatic lights in our cabinet (for some reason). They are supposed to turn on when we open the door but they never did. They turn on when the door is closed and we walk in the other room, but they do not turn on when we open their door and wave our hands around its sensors.
Also they make a sound when they turn on. When I am sleeping and its door is closed, if I move my arm inside the bed it turns on. So I tried to ask for help about this too. It took more than a year for them to come. And when they came, they have just detached the lights, told us that someone will come, but no one came. So we do not have any lights in the cabinet rooms in our home now. - My friends, living in other tenancy agencies' houses, are never asked to increase the rent for 4 years.
But at the end of our first year, they wanted to increase our rent twice as more than the inflation rates in the UK. I can go on way more than that but the point is; I think all of their services are rip-offs. They try to take extra money for services they didn't do. If you rent a house with them, you might not get any help from them, and your house will most probably be overpriced.
After 3 months, he called and asked for extra money because they bills were more than we pay for (150 extra per month). I went to the agency and we measured how much we pay to the company and how much the company paid for the bills. And we found out that we paid 192 MORE THAN THEY PAID FOR OUR BILLS! I think it is clear that they were trying to rob us. - The house had many problems and we could find almost no help from this agency.
The fire alarms were going off for no reason at all in the middle of the night, and we could not stop it. We tried to seek help for weeks. They said they will visit us but no one ever came for WEEKS. Then I decided to detach them because we want to sleep at nights and placed the alarms in one of the drawers at home (I know I should not have detached them but imaging having this random ear-splitting sound almost every night for at least 5 months, and finding no help about it).
I told them about this and they came our home without letting us know, and SCRUTINIZE OUR DRAWERS WITHOUT LETTING US KNOW. Appearently they have no respect for personal privacy or comford. - There are automatic lights in our cabinet (for some reason). They are supposed to turn on when we open the door but they never did. They turn on when the door is closed and we walk in the other room, but they do not turn on when we open their door and wave our hands around its sensors.
Also they make a sound when they turn on. When I am sleeping and its door is closed, if I move my arm inside the bed it turns on. So I tried to ask for help about this too. It took more than a year for them to come. And when they came, they have just detached the lights, told us that someone will come, but no one came. So we do not have any lights in the cabinet rooms in our home now. - My friends, living in other tenancy agencies' houses, are never asked to increase the rent for 4 years.
But at the end of our first year, they wanted to increase our rent twice as more than the inflation rates in the UK. I can go on way more than that but the point is; I think all of their services are rip-offs. They try to take extra money for services they didn't do. If you rent a house with them, you might not get any help from them, and your house will most probably be overpriced.
Mr. R.
Jun 23, 2015
AVOID. House was expensive for the quality (which was very poor). Although prompt to respond to issues during the year, they were rude and awkward when it came to needing deposits back. They told us to remove furniture that was already there when we moved in, and simply said 'We've heard it all before' when queried. Would NOT recommend. Blatant bullying techniques.
J. O.
Oct 17, 2013
They let student properties and the owner has no respect for students. He was extremely rude to us over different issues. It was an expensive property for what was offered and even though it appeared nice there were many underlying problems like extreme damp in some bedrooms. I must credit them for resolving problems sort of promptly but the "solutions" were always short-term and cheap and in some cases the sheer number of repeated poor solutions meant the problem wasn't actually fixed for a long time or at all. In all, the staff were nice and helpful but the owner and the property were not good and I would definitely not recommend them!
