Parks

Moving in to a property managed by them in 3 weeks. Sam and Joanne made the whole process of viewing, apartment application and contract so much simpler for myself. I've dealt with agents that don't communicate very well, I'm glad to say the team at Parks is quite the opposite! So responsive and professional every step of the way. Thanks again for everything.

First spoke to someone called Guy who booked me in for a couple of viewings very quickly for the next day. Whilst he was on holiday another member of staff called Ant helped me with all my queries and kept me up to date with everything going on with the property we were choosing to rent and what I needed to submit. Finally a member of staff called Joanne helped with finalising the tenancy and again was very responsive and helpful.

We had a very short time from deciding on the property up to our move in date and she helped through those last very stressful moments and they all were always very polite, professional and helpful. All tenancy forms are completed electronically and are extremely easy to use and understand.

Moved into my flat in September and I'm really impressed with the service I've had from Parks so far. All very clear and problem free. Sam was professional and knowledgeable during the viewing and on the move in day, and contacting Shannon and the team has been very quick and efficient. Thanks!

Great experience with Parks. The renting process was smooth and quick. Sam was very helpful and competent.

So far so good. Rented apartment by Parks and everything was smooth. Very efficient and easy to contact. Was working with Sam mostly and he did great job every time I needed something

We have just sold our flat after 18 years letting with Parks. A really professional lettings agent. Thanks to all the team, especially Courtney for doing such a great job of the day to day management.

We've been with Parks continuously as landlords since 1995, and the sheer length of time should speak for itself about the quality service we've received. It's tricky to keep both landlords and tenants happy while ensuring that everything is legal, and Parks do this with great skill and experience. We've been well looked after by many different agents over the years, and are very happy with the current staff, especially Shane, whose efficiency, attention to detail, and professional manner do Parks proud.

My time searching for flats has been incredibly stressful but Amy at Parks has been super responsive, friendly and helpful. It rarely feels like estate agents care much about individuals' situations but we couldn't have had more support from Amy throughout the letting process. If everyone at Parks is this lovely, we will have no problems letting with them for the year.

I rented with Parks for a year, and experienced no problems they weren't able to solve. Shane was an excellent property manager, and was efficient and patient with everything he did. Would highly recommend.

Our experience with Parks has been superb. We were shown around our new flat by Paul, who was excellent-genuine, knowledgeable and helpful. Paul has since attentively guided us throughout referencing and the move itself. I really can't fault the service he's given to us. Additionally, Joanne who facilitated the referencing for us has also been brilliant-friendly, helpful and really responsive.

The processes are automated and modern, which makes life so much easier too! In summary-best customer service I've ever had from a letting agents. Parks have demonstrated real quality and care in their dealing with us-would highly recommend.

Our experience with Parks has been brilliant. We were shown around our new home by Paul, really helpful and knowledgeable, he kept in regular communication with us throughout the process and was happy to answer any questions we had. He even called us a few days after moving in to check we had settled in ok. Both Paul and Shane have shown us excellent customer service and we can't recommend them enough! Thanks for making our move so easy. Most appreciated. Nathan & Natasha

My friends and I were shown around a really stunning property by Amy, who was ABSOLUTELY FANTASTIC! She was a real joy to be around, as well as being incredibly knowledgeable, answering all our questions easily, and being very respectful of the current tenants! 10/10 customer service! We were all over the moon with the whole experience, she was so lovely, highly highly recommend doing a viewing with her as your estate agent! Thank you so much! Parks Letting are incredibly lucky to have you!

Charged well over £300 for holding fee. We were told that we would get it back if we pulled out of the transaction. But they refused to pay it back even though it was meant for a couple and only one person was going on the paperwork. They appeared to be helpful at first, but shouldn't have lied about returning the holding fee (which is far more expensive than any other place we went to.

Our experience with this agency was awful. We rented with them for more than 1 year. They are highly unprofessional, inaccurate, absolutely not responding to your requests, took ages to have an email/issue answered/sorted, cheeky (they made us paying fees for a renewal of the contract and after two weeks they evicted us with no reason - apart from putting the flat on the market again on a 25£ raised rent without offering to us first), they sent contractors in the flat on keys without noticing it, not clear at all, but yet very demanding from us (references - at every renewal -, deposit - double than other agencies-, money in advance, warranties...)

Sharks'n'Cretins would be a more appropriate name for this agency who are willing to continue to collude with some of Brighton's worst landlords on the premise that they "only deal with the financial side not the maintenance" thus denying all responsibility. IMO any reputable agency would not deal with such landlords, especially when they've had multiple complaints about unhealthy mice infestations, boilers which aren't replaced for months after failing gas safety checks, mould growing in common areas, dodgy flickering electrics and general maintenance jobs which take sometimes months to fix then are fixed badly and never finished. My mistake was to not leave the place earlier, I always had the hope that things would improve ~ more fool me. Avoid at all cost.

Poor customer service. Unknowledgeable in key letting areas and problem solving. Do not take calls at weekends. Dishonest. Very disappointed and made renting in Brighton an upsetting and stressful experience. Would never recommend.

Parks Lettings are the worst letting agents I have ever dealt with, and I have been renting property for a considerable number of years. I do not rent cheap properties. I was assured by the agent who showed me around that the property was unfurnished, and the online listing did not say the property was furnished. Upon moving in I found that there was an old sofa, a wardrobe and a random assortment of tables left in the property which parks refused to do anything about, despite their agent clearly lying to me.

The property was disgustingly dirty, there was dirty razors in the bathroom, full bins, old christmas decorations, old food in the oven, hair and fingernails in the kitchen draws, mould in the washing machine and worst of all an old cast from a broken leg in the cupboard. Parks refused to send somebody round to clean the property or even remove the rubbish unless I paid.

They said the property was inhabitable despite its disgusting state. The inventory they gave me did not list any of the damage to the property. They do not answer or return calls or emails re. problems. I was forced to live with extensive fast growing mould for 3 weeks and I had to threaten to contact the environmental health officer at my local council before they would send somebody round.

I was not offered the option to renew my contract, even though they assured me when I moved in that once the contract was over it would become a rolling month to month tenancy. I got a letter telling me I had to leave the property without the option to renew and they would not offer me any reason as to why. Parks do not care about tenants, they are very attentive when they are trying to get their hands on your deposit but as soon as you move in they do not care about you or any issues you may have! DO NOT rent from them, you will seriously regret it!

Parks Letting were initially frosty until the money came out. Then they were ingratiating until it was time to move out of my flat. Then they gave me hell for four months. From what I've heard from friends this is pretty much the treatment anyone can expect from these people. They seem to judge by appearance as soon as you walk in the door, and expect miles of paperwork (more than any other letting agent I've encountered) to assure them that you have money, and will continue to have money.

Oh well, you think, as you hand over every piece of identification you own, they're just protecting their interests. But when you move out of your flat that you painstakingly cleaned (according to the rules set out by their fastidious little checklist, which they helpfully deliver in triplicate) only to be told that you have broken things you didn't break and left things you didn't leave, things begin to get nasty.

Aside from unpleasant court battles, there is a serious point to be made here. Although my flat looked lovely, as do most of their properties judging by the photos, it was wired unsafely and the electrics in general were so bad as to be illegal. If you choose to let with these guys (assuming you can get over their intrusiveness and frequent downright rudeness) have your place checked over first, or you could get a nasty surprise.

It's difficult to feel any kind of love for a letting agent, perhaps if personified into a friendly landlord but not a letting agent. Any opportunity to weasel a little bit more money out of you and they're on it! I have always just had unfortunate luck with letting agencies like Parks always letting me down. I was left freezing in my house over Christmas when my boiler exploded and for three months this issue went unresolved whilst I shuffled around my house like a neglected pensioner without any heating.

Then they have the down right cheek to sneak expenses for this out of our deposits. It's very underhanded, we don't hear from them all year then when it's time to pay up you can't get rid of them.

Although I have never actually let a house through Parks, many years of renting in Brighton has led me to have had many a house viewing with them. Strangely, the same guy has shown me around every single house. You may have come across him yourself. He is short with a beard and I have always found him to be friendly, if a little pushy. He was always punctual to our meetings and seemed well informed about the properties, but he ALWAYS with out fail put pressure on us to take the house immediately, due to another (most likely fictional) group, who were 99% sure they wanted it too.

A classic trick of the trade and although it was totally transparent, it became a bit irritating. I like people to be straight-up with me, but sadly it seems that letting agents rarely are! It's as if they're totting up the admin fees in their head before you've even stepped through the door. Despite this I have a certain fondness for the Parks man.

During a house viewing in the London Rd area a few years back, my friend and I discovered two beautiful bird cages that had been discarded in the shed. Although we didn't take the house he let us keep the bird cages and I will be forever grateful!