Douglas Estates

We have let 2 properties through Douglas Smart Move and they very professional. Committed to both finding the right people and making the whole process as easy as possible. We look forward to working with you again soon. Myles & John from Secure Areas Ltd.

Just wanted to say a HUGE thank you to everyone at Douglas SmartMove. I'd been trying to find a property to rent for a few months with no joy and was beginning to lose my mind and faith in the whole estate agents business. Such unprofessionalism and at times downright rude. That is until I met the team at Douglas SmartMove. From the outset they were professional and upfront about the property I was interested in. (None of this oh if you want it you'll probably have to bid higher if someone else is interested).

Once I told them I was interested and needed to move quickly they went above and beyond to get everything sorted. Emailing and texting regularly to make sure I was kept up to date. (I have to say I was literally a nightmare, harassing them all the time for fear of losing the property) even so they remained totally professional and guided me through the process.

I quickly realised I could relax and let them do their jobs. I'm now in my rental accommodation and they remain on hand for any questions which are dealt with swiftly. I'll definitely be using them to guide me through the process of buying a house once I'm ready to move on. Thank you to everyone on the team, you've restored my faith that there are still good people out there. I highly recommend you.

I have used 3 agents in the past and non have let my houses snd handle the administration as efficiently as Mary and her team. I was recommended to them by a friend, i wish i had found them sooner.

I recently sold my property with Douglas Smartmove and was very impressed with the speedy and professional service that I received. They managed to find a buyer and negotiate the price that I wanted very soon after going on to the market, kept me updated throughout as to the progress of the sale and always answered any questions that I had. I would certainly recommend them to anyone wishing to sell their property.

It was a great experience working with Mary from overseas; always received very helpful wise advice. The service from her team really exceeded my expectations!

Hi have used Douglas Smartmove a few times now over the past few years. They have always been professional and communication has been good. This has been brought to the fore recently in the last house sale which the Covid pandemic and the lack of mortgage availability played havoc with. The house sale fell through several times through no ones fault but they continued to market the house and push the next sale never giving up, when at time I felt like doing so. Credit to them

I initially used Douglas Estate agents around six months ago. After my tenant (who had signed a twelve month contract) needed to vacate the property due to redundancy, Mary and her team worked extremely hard to find a suitable tenant whilst at the same time trying to cut the financial losses for everyone concerned. I can't sing their praises loudly enough.

After having bad experiences with young inexperienced people at other agents over a period of years, it has been an absolute pleasure to have had dealings with the above company. Many thanks!

Over the past 12 months our company has built a fantastic relationship with Douglas Smartmove estate agents. They have a have personal touch to what they do. The senior head Mary and her team go the extra mile in ensuring the customer experience is the best it can be. More recently, one of our properties (from Douglas) had a few internal issues due to general wear and tear.

Within one hour, Douglas smart move sent our engineers and maintenance teams to address the issues. The service was professional, sincere and speedy and I honestly couldn't believe how quickly they turned a stressful day into a positive one. On one particular occasion I let their company down and they managed to turn things around for me and said we understand that these things happen.

It's not just about business for them, they are a team driven by understanding and compassion who seek to ensure a long term relationship proposers for all involved. I cannot recommend them highly enough. You are honestly in capable hands of a successful team at Douglas Smartmove estate agents.

Mary and her staff were professional in their dealings. Each query was answered professional and promptly. They cared about both their clients. I can't speak highly enough of their service. In my opinion they are second to none.

We had a great experience with Douglas Smartmove by letting a flat during over an year. They provided good assistance for us since before we arrived in Birmingham, as we came from outside UK or EU, also during the contract and at the end of the letting period. Great service and friendly staff. We recommend!

We have both rented through Douglas Smartmove and sold our house through them a few years later. When renting, everything was professionally done and the agents turned up when they said they would. With selling our house, the one off up front fee was significantly lower than the fees quoted by other estate agents. Sam, Mary and others in the team worked tirelessly to get our house sold by a deadline further up the chain.

I was kept updated most days and found everyone I spoke with in the office to be approachable and willing to answer all of my questions. I would wholeheartedly recommend Douglas Smartmove.