Key-Lets

My wife & I had been tenants of KeyLets for the past 13 years. From day 1 they have been there for us, providing the link between us and the landlord. We enjoyed a great relationship with both parties and we were so sorry to hand the keys back and eventually move onto pastures new. The one thing that's stands out for me regarding KetLets is that they offer a personal service and they show they care. Thank you for all your help and advice over the last 13 years.

Very professional service with a highly knowledgeable team, that are courteous and friendly at all stages. The team are very helpful and can also give great advice. Have no hesitation in recommending to others.

Excellent customer service, great advice, very helpful directing myself and family, much more personable than our last letting agent. 5 star rating

I have worked with Key-Lets since 2004 and I have found them to be a very professional company representing both my interests as a landlord and the tenants interests when repair and maintenance is required. Keep up the good work.

Sent two msgs to them via Rightmove and nothing, checked a week later the flat I was after was still posted up so msged the company directly on their own website and still nothing. 4 weeks later flats still up on Rightmove and nothing back from them bit of a joke but if I was a landlord I would be raging a wee month no money but still having to pay these clowns? If I was LL I would take my business else where and as a renter I am doing just that.

I have rented a property from key-Lets for more than 2 years. The initial renting process was smooth and professional, particularly the review of premises status, including additional items identified by me. At contract closure all was done rapidly, without ant bureaucratic fuss. All in all a pleasant experience highly recommendable.

Enquired for both of the Smith St properties over the last 2 months and no one has got back to me. I gave some time as I understand working from home is difficult however I was informed by Carol or Cheryl (sorry couldn't quite catch the lady's name) that I would get a call to view however haven't heard anything. I've been trying to find a place closer to my parents as they are very unwell so this is disappointing.

Tim Debbie and the team have managed my properties for many years. They have always been professional, knowledgeable, especially Tim when it comes to contracts and legal matters, and extremely helpful. I have directed several friends who were looking for rental properties to keylets and all have reported back a positive, helpful experience. I cannot fault anyone on the team, their attentiveness and quick responses show nothing but professionalism. I would not hesitate to recommend keylets to any landlords or tenants seeking well managed accomodation. Thanks for your hard work guys

I have called the office directly on a number of occasions with regards to a property I was interested in. I believe Tim the owner spoke to me on the first occasion and informed me I would get a call as he was organising viewings, nothing came of it. I then spoke with Debbie who wasn't very helpful at all, I'd have been as well speaking with a dead dodo, it probably would have made more sense and spoke proper English!

I have since spoke with a friend who has a property through Key-Let's and if it wasn't for the time of year, she would be out. She mentioned she has reported issues over the last 6 months and hasn't heard back! I think it's awful service considering these people are responsible for their landlords properties! Also, I've noticed staff turnover is high as I've spoke to a number of staff over the last 3/4 months, now when I call I have been informed they have left, that speaks for itself. EDIT: As you can see by their responses to bad reviews, they always have an excuse for everything, even down to applying this is a fake review. hmm, I feel someone knows they have been caught out and have ran out of excuses for their awful service.

Tim Debbie and the team have managed my properties for many years. They have always been professional, knowledgeable, especially Tim when it comes to contracts and legal matters, and extremely helpful. I have directed several friends who were looking for rental properties to keylets and all have reported back a positive, helpful experience. I cannot fault anyone on the team, their attentiveness and quick responses show nothing but professionalism. I would not hesitate to recommend keylets to any landlords or tenants seeking well managed accomodation. Thanks for your hard work guys

Honestly shocked at how unprofessional this company has been. They have loads of listings on line and (the several I was following) no one ever got back to me on interest requests. My partner and I both emailed and called separately and no one ever got back to us. I understand Corona times but every other company was responding and telling us the procedures.

There was one house we were very interested in and ended up finding the address online and leaving a note in the mailbox to see if the owners would contact us - which they did. I had to hunt down the rep and he only replied to me once. Then nothing. I read previous reviews and it looks like we ended up dodging a bullet with this company. If you are looking for urgency and professionalism, on either the home owner or renter side - I would avoid this place completely.

I engaged the team to help understand a problem that a colleague was having with finding a suitable property to let. Tim was extremely helpful, pointed me in the right direction and gave great advice on how to navigate the external factors that were blocking her suitability as a tenant. Thank You Tim, Grace and team

A very disjointed business, unable to answer basic questions over the phone. 5 emails over 4 months gone unanswered all to get a confirmed meter reading (to meet their outgoing conditions). Then they make you wait 6 weeks after requesting your deposit back, don't challenge it with the third party and leave you waiting the full duration for the funds.

This is hardly ideal when moving to another property, all the while being held back by their stipulations that they seem happy to caveat on when it suits them. It may be wise to inform tenants of staff leaving the business so they can in fact deal with an employed member of the team.