Q Lets

Tried to steal money out of my deposit. They claimed some keys weren't returned despite being in the same envelope as the others they had received. They only returned my deposit after countless emails of me explaining the situation described and how it would be impossible for them to have one key but not another. They didn't believe me and were condescending the entire exchange. Worst of all they charged 5 for a replacement lightbulb.

I saw the lightbulbs in that house, they weren't anywhere close to 5. I guess you billed for labour too, how many estate agents does it take to change a bulb am I right? Edit: Updated to 2 stars, still the worst experience I've encountered whilst renting by far but they returned most of our deposit after fighting. Obviously the worst thing wasn't the lightbulb, that's called a joke.

The worst thing was the sheer volume of property viewings we had to endure, I counted 24 emails within the space of a few months, this was all during COVID. A student house having 24 viewings before a rental agreement being reached says a lot about the house and the company in my opinion.

I had a valuation with James who was informative and not pushy at all. I've also had two friends who have sold their homes through Q and both had very good experiences. Thank you for popping round

I used this estate agent for my university accommodation during my time at university, and all i can say is it really wasn't a great time. The agents did not give us 24 hour notice for a house viewing sometimes, even though it is a legal requirement. as well as not telling us when a house viewing has been cancelled / altered. there were house inspections out of the blue with no notice of time, i completely understand how house viewings are completely necessary but a notice of what time of day would have been nice.

During a pandemic there was no sanitation during viewings which made us feel very uneasy and brining in 3/4 people inside a house viewing (when 3 tenants where in the property) during a pandemic. The agents are also happy to let out houses poor condition - cracks, mould, dirty, almost everything is broken. Our house had mouldy kitchen draw - agents stated it had been professionally cleaned which it most definitely wasn't. agents also said that they would get professional cleaners for the draw which did not happen.

They also stated that either the sofa throws / covers were replaced or deep cleaned at the start of our tenancy which i believe wasn't carried out as our sofa covers were dirty upon arrival. On one occasion, agents just walking in for a house viewing without knocking/doorbell - student tenant walked out of a downstairs bedroom to 2 random boys in hallway.

There was a lack of communication between them - multiple people emailing me back with different statements (04/05/2021 an agent gave two boys a house viewing and then another agent turned up unannounced for a property inspection but had no previous idea of the house viewing prior where the inspection could have been done) we were given a date for this inspection but no time.

As well as a lack of communication from them to us as tenants. there was also no notification to us if there was a late house viewings - never told if they're going to be late or cancelled, or notified of anything really. The agents come off as rude and aloof, we felt as if we were being mocked / patronised because we are students and this is our first experience of house lettings. they also get annoyed at us when we have to cancel bookings (even though we only cancel if we absolutely have to like university exams and as students we are not always available due to online learning from home)thinking they can get away with stuff and we won't notice because we are young and university students.

I just think there are much better estate agents out there for students in Brighton. update: "the professional cleaning" mentioned" the agents did not follow Covid-19 procedures as they stated they were going to in the emails that we received from them - bringing MORE than two applicants in at one viewing.

My son and his friends viewed and reserved a property through these agents. Whilst they were going through the letting process the agent went off sick with Covid. The colleague who was supposed to be continuing with the paperwork stopped responding and, after some chasing, advised that she had let the property to another group. So don't believe them when they say the property is yours!

I can't recommend Q highly enough. Having let our property for many years, Q immediately stood out from other agents. Right across the team they are reliably friendly, responsive, efficient and good communicators. They've gone on to successfully sell the property in challenging circumstances, keeping everyone informed and moving things along the whole way. We're very happy, thank you so much!

Excellent estate agents who we sold our house through. Jim and James were always available for advice and help and were very calm and patient. The total opposite of the estate agent stereotype. Highly recommend using them.

Q estate agents are great. Sold our house through them. From the start they stood out from the overly pushy estate agents, providing honest opinions and advise. Jim and James were great throughout the whole process. Their prices are really reasonable aswell. Can't recommend them enough.

After selling our property through Q, they quickly found us a very convenient short term rental while we awaited completion of a house purchase. The whole lettings team at Q went the extra mile from day one and put our needs at the forefront of everything they did. They are professional, passionate about what they do and take great care over every aspect of dealing with their tenants. Down-to-earth, trustworthy and intelligent.qualities all too seldom seen in this industry!