Let Right

Highly recommend Josh Phillips and the rest of the team at Sell Right. Without them keeping everybody informed and updated our purchase would probably have fallen through. I would not hesitate to use them again and recommend them to family and friends. Excellent service from start to finish

Had to phone the rental department regarding a dangerous tree in the property next door. It was leaning into our garden and the team got hold of the landlord and the tree was safely felled. They were professional and courteous at all times.

This company is kind and compassionate going out of their way for customers. Highly recommend

I rented a house in February this year through this agency. Everything was fine. Today I just wanted to pay the rent to my landlord but I made a mistake and I sent the money to the bank account of Let Right. After confirming the transaction with my bank, I sent an email to Let Right Properties explaining the situation and asking them to transfer me the money back.

They answer me a couple hours later and informed me the money was sent back to my account. This was amazing! Usually I am carefully when I am doing online transactions, but today I was very stressed and tired. At the end of the day everything was solved and I could take a rest.

Wonderful experience, really lovely and helped us with any questions we had. Would recommend!

Great experience, friendly team. Amazing selection of properties, would definitely recommend and will use Let Right again.

Second time renting with Let Right, great service, fast responses when needed and really friendly team! Thank you Let Right!

Great people, amazing customer service. Very commendable. I can recommend them all day long. Thanks guys!

Excellent service from this agent kept in touch regularly if we needed to know anything just ring and they sort things out straight away, Jennifer was a very approachable young lady we are very grateful for the quickness of a smooth running sale thank you Jennifer and josh.xx

Critical: Professionalism, Responsiveness The team initially were helpful but when we didn't go ahead stopped responding to emails for pending payments that they had reassured in an email for weeks. It's still open and you can't seem to get any response or even an email acknowledgment from their team.

One of the best property management vendor out there! Very supportive staff members who understands our requirement and help us whereever possible!

The team at Sell Right were great when we sold the house. Kept us updated right through the process. Thanks again

We used sell right to sell our property recently and received excellent customer service from start to finish. They were very knowledgeable and ensured a quick sale of the Property with ease. They used supporting technology such as virtual viewing which was very beneficial in the current climate. We were kept well informed at every stage of the process and would definitely use them again. Highly recommend!

The team at Let Right is very professional and friendly. I have always received prompt responses from them regarding any queries on the rental property. I would definitely recommend the professional team. Well done and keep up your good work!

Alright, so this review has been edited because the agency called me back about the issues I had. I actually forgot about it until I received a call this morning. They told me the full details about why I hadn't been registered immediately for the council but it turns out that they did, in fact, send all the needed documents. They even offered to show me the evidence. Right, having lived in a Let Right house for a while now, here are my thoughts: For the positives, Let Right offered us a nice place for a decent price. Having lived here for a while now, I can safely say that the customer service is great.

If there was ever a problem, the landlord would come and fix it. We always get a notice when an inspection is about to occur and if there is a problem, it gets quickly sorted out. The reason why it is not a full five star review is that I kind of wish the process in the beginning was more straight forward but given that the agency fees covered the most of the first instalment of the rent, I can't really complain. Honestly, I did not expect them to offer us such a nice place for the amount of rent we are currently paying.

It is warm, comfortable and cheap in terms of utilities. My only gripe is the council tax but this is not the agency's fault. Overall, the fact that I got a call for the issue I previously had leads me to believe that the agency is taking criticism and is constantly trying to improve.

Horrible agency. You can say goodbye to the bond they take off you, you wont get it back, even when the house was left in a better state than when we moved in. All the houses they rent to students are terrible and damp/condensation is a major issue.

Slow response to anything. Had numerous problems with rented house which staff would drag their feet to rectify. Also was charged huge amounts when moving out for damage that existed before moving in! Would never recommend.

Renting a house from Let Right is like walking into a saloon in a spaghetti western; it's only a matter of time before you get into a confrontation with the local cowboys. If you ask any local student who has had the misfortune of doing business with Let Right, they will likely tell you some form of horror story that usually involves Let Right treating them like dirt and ignoring any complaint before attempting and, quite often, succeeding in swindling their tenants out of x-amount of money.

To save you the trouble of asking one yourself, I'll share my own horror story. In my second year of university, I foolishly rented a house off Let Right, along with three other friends. After receiving electrical shocks off the light switches and appliances in the house during our first week there, we were told by Let Right it was simply "just static" created from wearing rubber flip flops around the house.

After two more weeks of shocks, we had an electrician ripping up our floorboards and kindly informing us that the dodgy wiring made the house we were living in a "death trap". Flip flops, eh, Mr Let Right? To add insult to injury, should some form of fire have started during that time, at least we would have had a free cremation, as we soon discovered just a few weeks later that both of the fire extinguishers supplied to us were as empty as the Let Right customer care manual.

During that same tenancy, we also had a serious rat infestation that lasted months due to an improperly disconnected downstairs toilet that had not been blocked off, essentially creating a rat by-pass running from the sewer to our house. These are just a few of the highlights of my stay. If I were to list all the problems that occurred during my time with Let Right, this review would soon become a novel.

To call this so-called agency incompetent would be an insult to the incompetent. These con-artists need an entirely new word to be created in order to accurately describe their level of ineptitude. Worst of all, as long as students keep renting from them, these sorts of misdemeanours will undoubtedly continue to occur for the foreseeable future. If it was possible to give zero stars, I would have.