Finders Keepers is a property letting and management agent with eight offices in Oxfordshire. We launched in 1972 as an acquisition service and soon became the leading letting agents in Oxford. We let and manage thousands of homes from our offices in North Oxford, Central Oxford and East Oxford, Abingdon, Banbury, Bicester and Witney. People drive the business and we are delighted to achieve a 1 Star Best Companies award, one of only 3 agents in the UK to reach this level. Business can be very short-term and so we know that we are only as good as our last let and Check-Out and that your respect must be earned, not assumed.
Services
Of course landlords are protective of their homes, but sometimes this goes deep into their ecosystem. We are committed to quality service and long-term relationships, backed up by professionalism and integrity. We have won numerous national awards for our services and for innovation within our sector.
Since Finders Keepers was established in 1972, we have aimed to set the standard for letting agents in Oxfordshire. As letting specialists, over five decades we have innovated, made use of technology, learned from mistakes and nurtured our teams to continuously improve the service we offer to landlords and tenants.
Bricks & Mortar is the buildings and maintenance division of award-winning letting and property management company Finders Keepers. We project-manage renovations and extensions for residential landlords and homeowners throughout Oxfordshire. Many of our clients are relieved to be able to hand over the whole job to us, especially landlords who live in another part of the country or abroad. Others like to be more involved. Whatever your needs, we work with you in the way you want to make your ideas a reality.
We can help to save you time and money. When it comes to property, we have the experience and expertise to help - whether you are buying or selling. If you are an investor looking to acquire property to start or even expand your portfolio, our acquisition service will save you time and can often negotiate great discounts thanks to our extensive network across Oxfordshire.
Reviews (19)
Eldar Insafutdinov
May 20, 2022
Property market in Oxford can be difficult at times, but the amazing staff at Finders Keepers will make you enjoy the process! They were professional, friendly and supportive on every step of the way. They helped me find a great apartment and made sure moving in was smooth (kudos to Chris Kilkenny and my property manager Connie Cook and Lizzy Ritson). I would highly recommend Finders Keepers to anyone looking for their next home in Oxford.
Harriet O.
May 07, 2022
Ictm Williams
Mar 23, 2022
Stayed at a Finders Keepers property in central Oxford over the past year after moving to the city from elsewhere in the country. The team, particularly out named contact Gabriella, were friendly and welcoming from the first point of contact. They dealt quickly and efficiently with the few issues that arose during our tenancy. From moving in to moving out, all processes ran smoothly. I would strongly recommend the Central Oxford team to both landlords and tenants. They made things easy and are very professional.
Raphael Sanches Peres
Mar 04, 2022
Francis Dodoo
Feb 11, 2022
Hamza Javed
Feb 10, 2022
I stayed at a Finders Keepers managed property in Oxford for 3.5 years (including during a pandemic!), and now at the end of my tenancy, can safely say that experience was overwhelmingly positive. Oxford is a notorious place for renting, flats are overpriced, usually in terrible states, and landlords/estate agents can be difficult to deal with. By contrast, with Finders Keepers I found the process of finding a flat that met my needs, moving in, living in and eventually moving out, completely pain free.
This is a credit to the staff at FK who have always been courteous and professional. Particular thanks to my property manager Ceri, and the on site building manager Nigel! Both of whom always responded promptly to any issues that came up during my stay. The flat itself was in great condition, furnished and equipped with all the stuff one would expect, and professionally cleaned before I moved in.
By Oxford standards it was also reasonably priced. All in all, very happy with my experience with FK. I would recommend their services for anyone looking to rent a place in Oxford!
This is a credit to the staff at FK who have always been courteous and professional. Particular thanks to my property manager Ceri, and the on site building manager Nigel! Both of whom always responded promptly to any issues that came up during my stay. The flat itself was in great condition, furnished and equipped with all the stuff one would expect, and professionally cleaned before I moved in.
By Oxford standards it was also reasonably priced. All in all, very happy with my experience with FK. I would recommend their services for anyone looking to rent a place in Oxford!
Sanna Nabi
Feb 10, 2022
This is the second time we have dealt with Finders Keepers. Our first experience with the Cowley branch was great with the property manager being very attentive as he knew I had small children. He used to visit on the same day and try to resolve the issue asap. However with this particular branch our dealings have not been so great. We moved in on October 2021.
Since moving in, the issues mentioned have not been dealt with. The washing machine was left in an absolute state. After several attempts in getting them to arrange to clean this I had to sort it out myself at my own expense. The house was advertised as unfurnished but we found some furniture. When asked to remove, we were told to arrange storage of the furniture at our own expense.
This was later escalated and resolved. The house has damp issues which we were told would be addressed prior to moving in. We have now been advised that any work to the walls can only be done once our tenency ends. I am having to chase up multiple issues. There are still many things unresolved and it's taking a toll on my mental health. Please deal with the issues mentioned in multiple emails and please allow me and my children to actually settle in.
I have also previously asked for details on how I can escalate the dissatisfaction with their service but no details are provided. Very disheartened and upset by your service and it's made an already stressful move more stressful.
Since moving in, the issues mentioned have not been dealt with. The washing machine was left in an absolute state. After several attempts in getting them to arrange to clean this I had to sort it out myself at my own expense. The house was advertised as unfurnished but we found some furniture. When asked to remove, we were told to arrange storage of the furniture at our own expense.
This was later escalated and resolved. The house has damp issues which we were told would be addressed prior to moving in. We have now been advised that any work to the walls can only be done once our tenency ends. I am having to chase up multiple issues. There are still many things unresolved and it's taking a toll on my mental health. Please deal with the issues mentioned in multiple emails and please allow me and my children to actually settle in.
I have also previously asked for details on how I can escalate the dissatisfaction with their service but no details are provided. Very disheartened and upset by your service and it's made an already stressful move more stressful.
Jon Cole
Feb 08, 2022
Me and my partner saw a property on Rightmove that was listed by Finders Keepers to let. From the very first call, right through to signing the agreement, the whole process was seamless and very professional. A big thanks to both Amy and Chris specifically for going above and beyond and explaining everything so precisely! Thanks you two!
H. S. Wang
Jan 14, 2022
Amazing service+ very reliable team. Thanks manager Lizzy for coming yesterday and helping with the check in. Finding a new place and moving home can be very stressful; we are glad that the property we chose was managed by FindersKeepers. They responded to inquiries and demands very fast, and saved us from stress and anxiety. Would definitely recommend them to other friends!
Dec 23, 2021
Sourav Sanyal
Dec 05, 2021
Maria
Nov 22, 2021
I don't usually leave reviews but I have had such a terrible experience with letting agencies recently and Finders Keepers was a breath of fresh air. Specifically, Lottie has been amazing. We enquired about a house they were advertising. I initially phoned and then she sent me a video tour over the email. We then continued to interact over email. She was so responsive every single time.
She understood our situation, as we are relocating from 400 km away. The house we enquired about had already some viewings established so she did advise it might not be available when we wanted to see it. This ended up being the case, however she was lovely and professional enough to notify us that the property has been let. Having talked to 5 different letting agencies in the past 2 weeks, I can safely say Finders Keepers was the only one I would be willing to rent with, as Lottie's professionalism made me trust her and the company she represents.
She understood our situation, as we are relocating from 400 km away. The house we enquired about had already some viewings established so she did advise it might not be available when we wanted to see it. This ended up being the case, however she was lovely and professional enough to notify us that the property has been let. Having talked to 5 different letting agencies in the past 2 weeks, I can safely say Finders Keepers was the only one I would be willing to rent with, as Lottie's professionalism made me trust her and the company she represents.
Emma Seale
Oct 07, 2021
Josh Wang
Jun 28, 2021
Looking for a place and going through all the paper work wasn't the easiest during lock down, but they still handled things professionally and timely. Also, they're very supportive and considerate to provide me with many useful advice/information to set everything up. Excellent service! Highly recommend to folks looking for a place in Oxford! And special thanks to Lottie!
Rachel Skingsley
Jun 27, 2021
I let a flat through Finders Keepers Oxford and have always found them to be professional, responsive and very easy to work with. As a landlord, I really don't have to worry about any aspect of the letting and management process as they do all the heavy lifting. I've been recently working with Gabriela who has handled some boiler trouble and a tenancy changeover with practical negotiations, speed, intelligence and charm.
Willem Kuyken
Jun 25, 2021
I have used Finders Keepers twice to rent a property in Oxford and they are in a different class to other agencies. The staff are professional, efficient, experienced and client-oriented (both landlord and tenants). The properties are also typically much better than other rental agencies; very well maintained and clean. Yes, there is a cost premium, but its worth every penny for peace of mind and having an apartment that feels like a home.
My currently property manager, Ceri Holmes is excellent, with all the qualities above but also effective while staying low key. Its a pleasure renting from Finders Keepers and I am not at all surprised they are successful - they have earned their success.
My currently property manager, Ceri Holmes is excellent, with all the qualities above but also effective while staying low key. Its a pleasure renting from Finders Keepers and I am not at all surprised they are successful - they have earned their success.
Penelope Ward
Jun 13, 2021
Having twice let my house through Finders Keepers Central Oxford, I had no hesitation in reappointing them to undertake a fully-managed year's let of my property. The highest standards of cleanliness, house management and upkeep again came to the fore and enthusiasm to rent the house by prospective tenants was immediate, such that potential advertising was unnecessary.
The vetting process for tenants, contractors' standards, set-up and on-going management of the let have been flawless and I would have no hesitation in recommending Finders Keepers Central Oxford in the future. Penelope Ward 22 June 2021
The vetting process for tenants, contractors' standards, set-up and on-going management of the let have been flawless and I would have no hesitation in recommending Finders Keepers Central Oxford in the future. Penelope Ward 22 June 2021
Shaun A. Noordin
Jun 01, 2021
Finders Keepers has always gone the extra mile to ensure I have a great place to live in Oxford. They've been very accommodating whenever I've had to file my often Kafkaesque right-to-rent paperwork, (renting as a non-UK/EU citizen can be an extreme faff, I'll have you know, ) and during the few times I've had any complaints about my apartment, they've been quick to respond. With great service and good people, I honestly couldn't ask for more from Finders Keepers!
Mike
Jan 31, 2014
Finders Keepers has an agenda to make the tenant feel unwelcome in what is supposed to be the tenants "home". They are clearly not concerned at all with their customers right to live in their property undisturbed. The main goal is to make sure they cover all their bases. Fair enough to be thorough, but I can't remember the last time I had the white glove test upon checkout.
When my wife, baby and I first moved in the cleanliness of the house was not up to professional levels at all. We had them send out cleaners after we moved in to go over the whole lot. Even then they did a terrible job and we had the letting agent agree that it was not up to pro levels of cleanliness. We cleaned the entire house and made sure everything was in top shape.
Upon checkout the agent said they would have to send in cleaners for a couple hours and that would come out of the deposit. I mentioned that our check in agent had noted that it wasn't clean upon move in so we returned it to an even better state at the end of tenancy. I had emails as well of the correspondence. This was the last day of tenancy so I rightly had the option to correct the issues myself and if then, they weren't corrected, they could take cleaning costs.
She protested the whole way through saying that I had no choice and they were just going to send in cleaners regardless. I basically repeated myself over again that I had a right to clean up and return the keys to their office by the end of business. I kept my end of the bargain, did the work, and took photos, returned the keys to their office and hope to never deal with them again.
If you have an issue with repairs they will just give a key to a contractor for them to enter when they please. I have had contractors enter while my daughter and I were sleeping early in the morning after I told the agent the day before that my shift work would interfere. I had arranged with the contractor personally to do the work when my wife was home and Finders Keepers contacted them said they could do the work when they wanted and gave them a key.
In another circumstance involving an inspection, they arranged with my wife a date and hoping to do it sooner contacted me without my wife's knowledge, her being the one who made sure our schedules allowed. They are not transparent in their communications and will lie at every step of the way. This review could go on forever but bottom line is they have no care or respect for their customers, which are the tenants who pay rent to pay their salaries. I have lived in the U.S. For 36 years. I only recently moved to the U.K. And the first letting agency I used has led me to the worst experience ever as a renter.
When my wife, baby and I first moved in the cleanliness of the house was not up to professional levels at all. We had them send out cleaners after we moved in to go over the whole lot. Even then they did a terrible job and we had the letting agent agree that it was not up to pro levels of cleanliness. We cleaned the entire house and made sure everything was in top shape.
Upon checkout the agent said they would have to send in cleaners for a couple hours and that would come out of the deposit. I mentioned that our check in agent had noted that it wasn't clean upon move in so we returned it to an even better state at the end of tenancy. I had emails as well of the correspondence. This was the last day of tenancy so I rightly had the option to correct the issues myself and if then, they weren't corrected, they could take cleaning costs.
She protested the whole way through saying that I had no choice and they were just going to send in cleaners regardless. I basically repeated myself over again that I had a right to clean up and return the keys to their office by the end of business. I kept my end of the bargain, did the work, and took photos, returned the keys to their office and hope to never deal with them again.
If you have an issue with repairs they will just give a key to a contractor for them to enter when they please. I have had contractors enter while my daughter and I were sleeping early in the morning after I told the agent the day before that my shift work would interfere. I had arranged with the contractor personally to do the work when my wife was home and Finders Keepers contacted them said they could do the work when they wanted and gave them a key.
In another circumstance involving an inspection, they arranged with my wife a date and hoping to do it sooner contacted me without my wife's knowledge, her being the one who made sure our schedules allowed. They are not transparent in their communications and will lie at every step of the way. This review could go on forever but bottom line is they have no care or respect for their customers, which are the tenants who pay rent to pay their salaries. I have lived in the U.S. For 36 years. I only recently moved to the U.K. And the first letting agency I used has led me to the worst experience ever as a renter.
