Alan Francis Estate Agents Ltd

This was my first house sale & purchase in 21 years. My second ever. And what a pleasure it was dealing with Josh, Joe, Leo, Charlie and Brad at Alan Francis. AF isn't a national chain, but is a local business, and they worked really hard for me, and were always pleasant and courteous. All young people with a lot of energy, they constantly went the extra mile for me.

There was no hard sell or sharp practice. Just a delightful bunch of very competent and personable professionals. We all find ourselves let down so frequently these days. So it was very refreshing to find Alan Francis a safe pair of hands. My purchase/sale was not uneventful, losing both a buyer and a vendor which extended the ordeal to eight months, and meant I had to re-market the house and go out seeking another purchase in an already highly competitive market.

But Joe and the others kept it on track and kept me positive. They were quick to pivot, and very communicative. I chose AF after dealing a couple of years previously with Nicky in their lettings team, who impressed me. And the sales team was just as good. I look forward to dealing with them again in the future. Thanks guys!

Highly recommend Alan Francis Estate Agents. We have recently sold our property through them and couldn't have wished for a better service. From the first contact with Josh who did our valuation they have been so professional, with nothing being too much trouble. Charlie's communication, updates and advice have been exceptional. Josh has a fantastic understand of the property market and was always on hand for extra bits of advice, even with our onwards purchase. Thanks Both.

Using Alan Francis was one of the best decisions I made while selling my house. The team are amazing and a special mention to Josh, Brad and Joe who I interacted with. Their communication was incredible always keeping me up to date where the process was at, allowing us to have full trust in them and making the process as efficient as possible. My partner and I are so grateful, and couldn't reccomend them more.

The guys at Alan Francis are great. We have had a ridiculous time with landlords pulling out of a property we thought would be our home and such but thanks to the team we are moving into a property we really love and actually prefer! Big thank you to Vincent who has been there start to finish with our viewings and constant emails back and forth when it was all going wrong (sorry about that!) Biggest thanks to Ben, he made sure we found somewhere we loved and kept us informed!

It's never a good feeling when the manager calls but I can always trust he & the team will do their best for us. Jack is fantastic, getting us in exactly when we needed and sorting contracts for us. He was there on my first move into the property I am moving out of and was such a help with my questions back then as well. And as an extra, suppose Harvey gets a little thanks as well.

He hasn't helped us with our new property but has led the viewings for a new person from where we are moving out from. He was professional and very funny when the viewings were taking place, wish all agents had the humour and personality he and the team have! It keeps you going. Just a really big thank you from Luke & I. Sure we'll speak soon

Highly recommend Vincent Forrest (Alan Francis) We had a great experience finding and moving into my new rental property on Milton Keynes old brook. My agent (Vincent Forrest) was great, listened to me and helped me out with all of my questions. Finding and moving in to my new property was quick and all arrangements were done very perfectly. Many thanks to Vincent Forrest. Good Work

Everything went better than expected when moving in and out of my rented property. Very smooth and on schedule. Holly Wade, especially was very polite, professional and always very helpful with any concerns I had. She took it upon herself to arrange for my post to be collected when I had an important concern, which she did not entirely have to do. Fantastic customer service!

An extremely good experience from start to finish. Nicky Andrews was my point of contact for renting a property. She was so wonderful and helpful, answering any questions I had and most importantly she was very approachable. I never had any issues and had an overwhelmingly positive experience. I would highly recommend Nicky to anyone looking to rent a house. By far she is the best agent I have ever dealt with. Absolutely top class service, thank you Nicky!

Alan Francis is just wonderful and professional, dealing property could be very painful without responsible agent like them. I used the service of both their sales and letting team, both of them are good. The sales team performance is like, amazing, outstanding! I can't recommend any better, to be honest. My sales consultant is called Josh and Charlie, and they are stars, highly recommended.

I have been renting with Alan Francis for almost 10years and their support with all concerned has been phenomenon. There are staffs that have been really great to mention a few Daniel, Nicky and Harvey. Lauren support with all maintenance has been outstanding. Sincerely fantastic is Vincent Forrest whose customer service and great smile gives me the confidence all will be alright with support in regards to my rental property. Thanks to all staff.

The customer service was professional and friendly. Thanks especially to Nicky and Ben for finding a perfect home for our family, a wonderful area, a cozy clean house with a garden and a summer house. We are very happy!!! Thank you!!!

I recommend Ben and Jordan with all my heart, on Wednesday I saw the house, and on Monday we moved into it, there are awesome people and an extraordinary team, I will recommend you everywhere and always, I love you and thank you for being with us

We were looking for a property to rent for our son who is moving to Milton Keynes in the summer. We live in Lincolnshire so had decided to spend two days in Milton Keynes and to see as many properties as possible. Nine estate agents were fantastic and managed to accommodate our requests for viewings. Not so Alan Francis. On the first phone call I was promised a call back soon to arrange the viewings.

No call came. After several hours I called again. Once more they promised to call back. The end of the working day came with no such call having taken place. That evening I emailed them, emphasising again how critical our timing was due to being out of area. The website claims to respond to emails in two hours. No reply was ever received. I then called for a third time explaining my predicament yet again.

No apology was forthcoming. I was just told they were very busy. Five days later I have been to Milton Keynes and home again and I have still not received a call. I wanted to view three properties managed by them and due to their inefficiency i was unable to do so. I would love to be able to inform the owners of these properties of the company's failure to do the best it can to let the properties quickly and efficiently. In contrast to the performance of Alan Francis we have found a property to rent that was managed by an estate agent who was proactive in its business of letting houses.

Steve was always looking forward to help us with the rent of this property. He was respectful, and a good mediator between the two parties. Thanks so much for let this be possible. We really appreciate the support given.

I got a flat through Alan Francis in Two Mile Ash Milton Keynes. Month after moving in and my Washing machine broke. It took them 6 weeks to replace it and that too with a 2nd hand one. As far as I know Milton Keynes have only one laundrette in Stoney, So I had a terrible time. A year later the Shower stopped working again it took them about 6 weeks to repair it. I must say out of all the letting companies I have used they have been the worst.

We have rented a property through Alan Francis for the last 2 years. During that time we have waited 6 weeks for our oven to be mended (great fun trying to cook for 2 small children using just a microwave!) and 5 weeks for 2 leaky radiators to be mended in mid winter. Not only do they keep you waiting for interminable lengths of time to repair things, they send you letters regarding inspections, gas safety checks etc enquiring whether the appointments they have arranged are convenient, and even when you inform them that their timings are not convenient, they turn up anyway - much to the annoyance of my night shift working husband, or they turn up unannounced!

To make matters worse, all letters are addressed to myself and someone who has never even lived here with me, despite my continual protests (and yet more annoyance to my husband!) I handed our notice in a week ago, and now, all of a sudden, they seem interested in this property again (having conveniently forgot about it whilst some poor mug was actually giving them money!) My advice - only rent from Alan Francis, Milton Keynes if a) you really have no choice or b) you are prepared to fix everything yourself and do not take exception to having your home invaded whenever THEY feel like it!

When we were renting about 3years ago now our landlord used alan francais. Alan francais were the ones who came round our house to inspect it every few months and if we had any problems we would have to go through them and then they would let our landlord know. The only problem with this is eveything took forever for messages to be told ect and it would be weeks before things got sorted, for example when the bath was leaking it was leaking through to the hallway by the lightbulb, now that seems important to me but it still took a few wekks and we had to leave notes around the house for alan francais about these problems. Other than the problem stated above they were alright to use.