We are a well-established, vibrant family business providing residential sales and lettings. We have been passionate about property since 1995 and have grown to be one of the most well respected property agents in our area. We are recognised for our knowledge and vast experience within the lettings sector and are proud to add Sales to our bow to offer the full service.We believe in strong online marketing, great photographs and attention to detail. Using the best referencing tools and digital technology to enhance our service, we are able to work with clients anywhere in the world.
Services
Buying a property is one of the biggest purchases you'll make and a very important decision. If you are looking to find your perfect home, discuss your needs with us and we'll register your personal criteria to help you achieve that goal. If you are an investor, we can also advise on where to buy, rental legislation and the standard letting requirements to ensure you buy the right investment. We are an independently managed agency covering the North East of England with a wealth of local knowledge and experience in the property sector.
Working out what you can afford - buying a property is a big commitment, therefore you need to review and work out your own affordability. Do you have any savings, other assets, what money is going in and out each month? Use a budgeting calculator, work out what you may be able to afford on a mortgage.
Whether you're looking to remortgage, just curious or simply not ready to sell yet, let us give you our informal advice to help you come to a decision that is right for you. Please tick this box if you'd like to receive industry related legal updates and information about our products and services. You can unsubscribe from our emails at any time using the unsubscribe link provided in the emails that are sent to you.'.
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Reviews (10)
Josh Hughes
Apr 14, 2022
By far the worst experience I have had with any letting agent and landlord. The staff are extremely unreasonable and unhelpful. From having to drive 4 hrs afterwork to move in and being told I could not collect the keys as I was 10 mins late after closing hours, forcing me to have to pay for a hotel overnight and leave all my belongings in my car on full display to the public, to no 'moving in pack' being provided.
They gave me the keys- with the wrong entry code- and nothing else, they didn't even direct me to the property. Moreover, I asked if any tenants worked nights, as I do not want to be disturbed. I arrived to find that an alcoholic chef was below me, getting in at 3am most nights, absolutely steaming, singing at the top of his lungs and even attempted to get into bed- whilst fully naked- with another tenant.
The owner John Henderson responded: 'a night shift is x until y, let's not get into the semantics'. Any emails you receive from John include a signature stating 'assuring you of our best intentions at all times'. I'd recommend you remove this John, quite the contrary. As you can see below, the state of the property was completely unacceptable. The agent omitted all of this damage from all of the videos, not sharing any of this information, taking advantage of the fact that I could not physically visit in time. Exposed electrics, damp, squashed bugs and human hair in the room they claimed had been 'professionally cleaned'.
The door did not even work, as someone had used cardboard as a spacer and it looked as though someone had sprayed a cupboard door with a BB gun! How they thought this was suitable is beyond me. Even after my initial complaints, it was a constant tug of war with the two owners of the family business Louise and John. They are incredibly patronising people to speak with.
I had to leave work early, as the tenant below me panic called, saying 'I've been flooded and waters dripping down from your room'. Upon arrival, I discovered that I have 40% dampness (anything above 25% or so should be repaired) on the window directly next to where I am sleeping, with water eventually spilling in and dripping onto all of my clean bed linen. Louise delivered the most condescending response I have ever experienced, constantly interrupting me and not listening at all.
She even suggested: 'I've been listening to wellbeing podcasts recently and they really help'. Your attempts at customer service are laughable and I cannot believe that a grown adult thinks that would be a suitable response to a cooperative and calm tenant that has experienced an abundance of issues. Furthermore, the landlord Terry Blackman is extremely out of touch.
His secretary Pam needs to improve communication and coordination with Acorn, as she never dropped off a hoover and cleaning supplies she had promised the tenants. Furthermore, simple notifications such as letting us know the water would be turned off by the council could help, as we had to call up ourselves on the morning it occurred, despite the Landlord being notified well in advance! Unbelievably, Acorn have since stolen 110 of my deposit since falsely claiming I had changed the code for the lock; attempting to contact me, yet I never replied.
This is a complete fabrication and even the locksmith stated this was a blatant lie, yet remarkably, DPS find an invoice for a replacement lock to be sufficient proof the lock needing replacing in the first place.glad I have the opportunity to warn prospective customers so as not to go through a similar experience as mine.
They gave me the keys- with the wrong entry code- and nothing else, they didn't even direct me to the property. Moreover, I asked if any tenants worked nights, as I do not want to be disturbed. I arrived to find that an alcoholic chef was below me, getting in at 3am most nights, absolutely steaming, singing at the top of his lungs and even attempted to get into bed- whilst fully naked- with another tenant.
The owner John Henderson responded: 'a night shift is x until y, let's not get into the semantics'. Any emails you receive from John include a signature stating 'assuring you of our best intentions at all times'. I'd recommend you remove this John, quite the contrary. As you can see below, the state of the property was completely unacceptable. The agent omitted all of this damage from all of the videos, not sharing any of this information, taking advantage of the fact that I could not physically visit in time. Exposed electrics, damp, squashed bugs and human hair in the room they claimed had been 'professionally cleaned'.
The door did not even work, as someone had used cardboard as a spacer and it looked as though someone had sprayed a cupboard door with a BB gun! How they thought this was suitable is beyond me. Even after my initial complaints, it was a constant tug of war with the two owners of the family business Louise and John. They are incredibly patronising people to speak with.
I had to leave work early, as the tenant below me panic called, saying 'I've been flooded and waters dripping down from your room'. Upon arrival, I discovered that I have 40% dampness (anything above 25% or so should be repaired) on the window directly next to where I am sleeping, with water eventually spilling in and dripping onto all of my clean bed linen. Louise delivered the most condescending response I have ever experienced, constantly interrupting me and not listening at all.
She even suggested: 'I've been listening to wellbeing podcasts recently and they really help'. Your attempts at customer service are laughable and I cannot believe that a grown adult thinks that would be a suitable response to a cooperative and calm tenant that has experienced an abundance of issues. Furthermore, the landlord Terry Blackman is extremely out of touch.
His secretary Pam needs to improve communication and coordination with Acorn, as she never dropped off a hoover and cleaning supplies she had promised the tenants. Furthermore, simple notifications such as letting us know the water would be turned off by the council could help, as we had to call up ourselves on the morning it occurred, despite the Landlord being notified well in advance! Unbelievably, Acorn have since stolen 110 of my deposit since falsely claiming I had changed the code for the lock; attempting to contact me, yet I never replied.
This is a complete fabrication and even the locksmith stated this was a blatant lie, yet remarkably, DPS find an invoice for a replacement lock to be sufficient proof the lock needing replacing in the first place.glad I have the opportunity to warn prospective customers so as not to go through a similar experience as mine.
Lucy W.
Mar 13, 2022
Tegan, Matt and everyone I spoke to at Acorn have been friendly, professional and helpful in helping me secure a rental property. Easy to reach over phone, text and email. Best lettings agents I have dealt with as a tenant. Have felt listened to and valued throughout. Collaborative and personal. Really pleased with their service.
Alison Vard
Feb 15, 2022
Acorn Properties sold our family house in Whitley Bay in April 2020 and handled it very professionally. The whole team was extremely helpful and available during the whole process, from taking photos and videos of the property to handling all the viewings and offers. We would 100% recommend them to anyone wanting to sell their property with the least stress possible.
Jay Bergin
Jan 21, 2022
Sam Todd
Jan 13, 2022
Acorn recently sold my property and did a tremendous job. Roger and Richard communicated well throughout and helped with a few issues we had with solicitors. They were on hand past 5.30pm and made us feel very well looked after. They genuinely cared and went above the call of duty. Thank you for making it as stress free as possible.
Joseph
Jan 07, 2022
I would highly recommend Acorn properties, they have been the best agency I have used! I have experienced both the sales and rental team at Acorn and have been really impressed by both. Their staff, from the sales representatives to Louise a director are all professional, insightful and caring. They have given expert advice and provided impeccable service, not just to myself but also the tenants.
They really do seem to care about the properties they represent. Their attention to detail, from the listing (great photos, advice on rents etc etc) all the way through to the administration of tenancy agreements are first class. They have an experienced team who work extremely hard to make things happen, providing a top class service. I'm not normally one to post reviews but think Acorn thoroughly deserve a shout out and would like to reassure other landlords, sellers and purchasers that they really are worth appointing.
They really do seem to care about the properties they represent. Their attention to detail, from the listing (great photos, advice on rents etc etc) all the way through to the administration of tenancy agreements are first class. They have an experienced team who work extremely hard to make things happen, providing a top class service. I'm not normally one to post reviews but think Acorn thoroughly deserve a shout out and would like to reassure other landlords, sellers and purchasers that they really are worth appointing.
Elizabeth Burrin
Dec 10, 2021
Acorn Property are simply the best! They find great tenants for our properties every year, with a fast and efficient service and a friendly and personal touch. I would highly recommend them for the superb service that they provide as a letting agent for landlords. Every member of staff is a pleasure to deal with too! Thanks again to you all for such a superb service.
Alice F.
Dec 04, 2021
Theo Randall
Nov 09, 2021
Unfortunately we did not end up renting from Acorn, but would have been happy to based on the service we received in looking for properties. They responded very quickly to us and gave us a detailed list of properties based on our preferences with regards to location, cost, and style/size of house and arranged viewings very quickly. They've been very quick to begin returning our money for an initial deposit when we had to cancel it due to unforeseen circumstances.
Weronika Adkonis
Sep 08, 2021
The team at Acorn is actually pretty alright. Our tenancy definitely wasn't ideal, but that's mostly thanks to the contractors hired by the landlord and tenants leaving early etc. Acorn has definitely been super patient with it all. It might be hard to get a hold of them, so I recommend ringing a few times in a row, once they pick up they're super helpful. Haven't had many moments where the team didn't clarify an issue or tried to solve it.
