Ushers is a successful Independent Estate Agency, founded by Michael & Melissa Usher in February 2003. Being the only true Family run business in the area, the Partners are proud to offer you a more personal service than our corporate competitors. From the moment we first pick up the telephone/your email to the moment you have completed your transaction with us, we aim to offer the same high level of service. Customer feedback is important, so we will be asking for your feedback about how Ushers assisted you with your transaction.
Reviews (23)
Ryan Struthers
May 23, 2022
Rented a two bedroom house through Ushers for a year and half. They were excellent from the moment we began our tenancy, anytime we had an issue they were very quick to have the issue fixed. We needed to end our tenancy before the agreed end of lease and they were incredibly accommodating and found new tenants very promptly, which minimised the financial cost to us for ending our agreement early. Would thoroughly recommend Ushers as an estate agents.
Ghp Ghp
Apr 04, 2022
How refreshing to be treated like a human being, someone that mattered to the Company rather than just another statistic. I found all the staff at Ushers so very friendly, enthusiastic in helping me rent my property and very professional in their marketing, paperwork and sourcing references. My property had three offers above the asking price after just one day of marketing. They also introduced me to excellent local trades people who I used to decorate and refit my flat before seeking a new tenant. Very, happy with the whole process.
Valerie Cooper
Mar 23, 2022
Really pleased with the exceptional service from start to finish from Ushers. I chose Michael as I appreciated the fact Ushers is a truly independent Estate Agent. He dealt with me personally along with his & team. They exceeded my expectations & I loved the way they presented my property. Will definitely use Ushers again without question.
Nadia Galeone
Feb 22, 2022
I have just purchased my first property through Ushers and I cannot fault the service received from Michael and his team! They went above and beyond what I even expected (not that I knew what to expect). Stephanie in particular was great and I cannot thank her enough for all of her help and support throughout the process. Always happy to help with any queries or concerns, and as a first time buyer, the process has been (continues to be) a bit of a minefield, but Ushers definitely made it run smoothly and all communication has been fantastic. If anyone is looking for an estate agent, I would highly recommend Ushers! Thank you Stephanie, Kassie & Michael for everything!
Steve Tuxworth
Feb 03, 2022
I have utilised Ushers, initially to rent out my property & recently to sell it also. Michael was so clear in his communications with me and very honest in terms of market conditions etc. I cannot rate Ushers more highly. I have rarely been without a tenant and they are always keeping me up to date with prospective tenants etc. Kassie, Stephanie & Michael are always on hand to deal with any issues with either myself of with the tenant.
I have never had such good service from a letting/sales agent. They have recently also dealt with the sale, although it took longer than it should this had absolutely nothing to do with Ushers. I would recommend them unreservedly
I have never had such good service from a letting/sales agent. They have recently also dealt with the sale, although it took longer than it should this had absolutely nothing to do with Ushers. I would recommend them unreservedly
Robyn
Jan 22, 2022
My partner and I had a fantastic experience with Ushers for renting. We felt particularly supported by Kassie who was quick to respond to questions thoroughly, helpful and very professional. We were kept in the loop throughout the process from viewing to referencing and felt that staff were transparent with us. We are happy with the service we received and would be confident to use Ushers again.
Harry Pritchard
Jan 17, 2022
James S.
Dec 22, 2021
Alex Arnaudov
Dec 16, 2021
Very happy with the service Stephanie and Ushers have given me with our house purchase. They were always extremely easy to reach, super responsive and professional. Thanks to Stephanie for all her help and looking after us for what has been almost 6 months now. Thank you to Stephanie, Michael & the team.
Brian Ash
Dec 09, 2021
Duncan Matthews
Dec 01, 2021
Very happy with the service Ushers have given me, renting & managing my house for rent. Their fees were way better than 2 other agents I spoke to. I was shown an "add on" sheet with the other 2 that meant I had to add on a lit to get to the same service as Ushers offered. I liked the fact this is a family run business. I'd had problems with a previous multi branch agent but the service with this company is on a different level. Thank you to Michael & the team.
Emily January
Nov 24, 2021
I cannot speak highly enough of Ushers Estate Agents, from the beginning they went above and beyond with our house purchase. They were always available when I called, and everyone I spoke to always knew my case, plus we got very quick responses from them. They really made our first time home purchase feel a lot less nerve-racking than I expected.
Bethany Scott
Nov 01, 2021
Ushers deserve the brilliant reputation they've built in my area! Well done to Michael & the team for selling my house. So happy with all you have done for me including getting my house sold when there were 3 others unsold with agents in the road. I can see why they have so many 5 star reviews. If you're reading this and thinking of an agent to instruct to sell or rent your property, then don't bother looking elsewhere, this company stand out on so many my levels & I wholeheartedly recommend them!
Bozidar Bogosavljev
Oct 20, 2021
Ushers was the seller's agent (I was the buyer) and I was pleasantly surprised by how they handled the whole case and how they treated me - it almost felt like I was their client much of the time, given the professionalism and care I received. Stephanie in particular is extremely easy to reach, proactive, and quick in transferring information up and down the chain, which was quite long in this instance.
I never once felt there would be a delay due to Ushers. All of my questions were answered promptly and accurately, and I was constantly updated on how everything was progressing. Overall I was very pleased with how Ushers operate and I will likely be using them for any future property-related matters in London.
I never once felt there would be a delay due to Ushers. All of my questions were answered promptly and accurately, and I was constantly updated on how everything was progressing. Overall I was very pleased with how Ushers operate and I will likely be using them for any future property-related matters in London.
Owen Brice
Oct 15, 2021
If you're buying, renting or selling anywhere near Ushers, they are the estate agent to go to. I bought my first property through them, and I went straight back to them to sell it, and their end of the process has been a breeze - as it was when I was buying. Friendly, approachable and easy to get on with. If you're in the area, half of the signs you see up outside houses belong to them - so obviously plenty of others agree.
They know the area very well compared to your standard high street estate agents, who you'd be a fool to go to in comparison. When it comes to the next property down the line, we'll be going straight back to Ushers.
They know the area very well compared to your standard high street estate agents, who you'd be a fool to go to in comparison. When it comes to the next property down the line, we'll be going straight back to Ushers.
Elizabeth Woods
Sep 30, 2021
I don't normally write reviews but I've been so impressed with Ushers I felt it important to share my really good experience. Having spoken initially to a few Carshalton Agents, it quickly became clear that Ushers were different. Michael personally dealt with me & offered me by far the best marketing package with free premium upgrades. Paul Graham wanted to charge me a lot more & another Andrews wouldn't even discuss their fee over the phone.
The photos were really professional looking & I loved they way they went the extra mile to market our property. Before I knew it they had multiple offers for me & negotiated us a great offer above the advertised price. The local agent we bought through were a nightmare & the opposite to Ushers. They rarely answered the phone, never progressed our purchase & we had to do all the chasing.
I can see why Ushers have way more 5 star reviews than their competitors, because they do what they say they are going to do and are with you every step of the way from start to finish. Thank you!
The photos were really professional looking & I loved they way they went the extra mile to market our property. Before I knew it they had multiple offers for me & negotiated us a great offer above the advertised price. The local agent we bought through were a nightmare & the opposite to Ushers. They rarely answered the phone, never progressed our purchase & we had to do all the chasing.
I can see why Ushers have way more 5 star reviews than their competitors, because they do what they say they are going to do and are with you every step of the way from start to finish. Thank you!
Barbara K.
Feb 25, 2020
Excellent selling approach, very professional advice on all aspects of purchasing property. Stephanie has excellent and professional skills regarding customer service skills Her approach made me feel the most important person in the process. Her advice made it simple and straight forward to purchase the property. I had a few conversations with other members of the team and all the team were helpful and professional. Thank you.
Meghan W.
Jul 18, 2018
Ushers have been extremely accommodating in helping my partner and I find the perfect tenants in preparation for moving abroad. Michael and Stephanie both provided a very personal and hands on service and have been professional, helpful and honest throughout the process. We would highly recommend Ushers to help with the letting process of your home.
Alex W.
Jun 24, 2018
We are really pleased we chose Ushers after a recommendation from a friend. The service was first class from the word go and their pricing was very competitive. Stephanie in particular offered great advice and she was proactive in making sure the process kept ticking along. We felt that the team really cared about our sale on a personal level that you just wouldn't get from a big high street name. We wouldn't hesitate in recommending Ushers to others and would use them again in the future without a doubt.
Jeremy W.
Jul 31, 2017
Debbie T.
Jun 24, 2017
Andrea R.
Apr 25, 2017
Thank you Ushers for selling my 3 bedroom house for me. I was recommended by a friend who'd used you. I was very impressed by your free premium marketing & the cracking deal on the fee. You saved me £1600 vs what Paul Graham quoted me. Thanks! The whole transaction ran smoothly. I appreciated the more personal service from Michael & his team.
They handled the marketing superbly & produced 3 offers for me, obtaining £12,000 above my asking price! The sale went through without a hitch & they updated me pro actively every week which I've never had from previous agents I've used. Don't waste time with larger multi branch agents, who are in my experience very laid back & dint give you the time of day.
This impressive family business have it all:- Better marketing, definitely better communication & also better fees. Thanks in particular to Kassie & Alex. Well done all at Ushers!
They handled the marketing superbly & produced 3 offers for me, obtaining £12,000 above my asking price! The sale went through without a hitch & they updated me pro actively every week which I've never had from previous agents I've used. Don't waste time with larger multi branch agents, who are in my experience very laid back & dint give you the time of day.
This impressive family business have it all:- Better marketing, definitely better communication & also better fees. Thanks in particular to Kassie & Alex. Well done all at Ushers!
Simon P.
Mar 03, 2017
Thank you team Ushers for your top notch service in selling my house! I must say using this successful family business this time round was a breath of fresh air! No high pressure sales pitch! Michael was professional, to the point & the premium package he offered me for a cracking fee, could not be matched by a couple of other agents I spoke to.
I honestly cannot fault their service. From start to finish, they were very pro active and also very friendly. Nothing was too much hassle for them! I've never received that service when I had dealt previously with larger corporate agents including Andrews & Cromwells. I ended up doing all the chasing for viewing feedback/ offers then trying to get the sale through.
What a joke! I'll never use a large multi branch agent again because you pay higher fees for bad service.
Michael I'll be back again in a couple of years when we move from this 4 bed house. Well done! Go to Ushers & don't waste time & your money elsewhere!
I honestly cannot fault their service. From start to finish, they were very pro active and also very friendly. Nothing was too much hassle for them! I've never received that service when I had dealt previously with larger corporate agents including Andrews & Cromwells. I ended up doing all the chasing for viewing feedback/ offers then trying to get the sale through.
What a joke! I'll never use a large multi branch agent again because you pay higher fees for bad service.
Michael I'll be back again in a couple of years when we move from this 4 bed house. Well done! Go to Ushers & don't waste time & your money elsewhere!