Queensgate Residential are a relatively new and innovative group of estate agents with offices in Caversham, Reading and London. The main reason behind this success is that Queensgate Residential offer a highly interactive and pro-active approach to selling or renting houses. The company is expecting to further expand over the coming months and are actively recruiting new staff.
Reviews (1)
Pavilion Court Tenant
Aug 12, 2014
I had a terrible experience with Queensgate Residential. I have to admit the flat I rented with them was great and I chose it because it ticked all the boxes: central Reading location, new flat (my flatmate and I were the first tenants), very nicely decorated and new furnitures, rent towards the expensive side but ok for the location and flat conditions. However, the fact that the flat was in a new development turned out to be a nightmare and Queensgate did nothing to help us.
First of all, we agreed the moved in day would be September 2nd but the furniture delivery was delayed and I couldn't get into the flat until September 16th (and had to pay for a hotel for the entire time!). The worst part is that Queensgate keep on postponing the move in day and the move in day wasn't clear until the second week of September.
Second, we didn't get a postcode until October which meant we were unable to receive mail or apply for i.e. Internet, bank account, etc.
We didn't get any bill till about January although both me and my flatmate kept on asking Queesngate to sort this out as we were worried we would miss payments.
Third, for the entire duration of my stay (8 months!) we had no phone line which meant we were unable to get internet. People in the flat below us had the same issue. We got in touch with Skype, BT, and Queensgate itself for the entire period but nothing got sorted.
The latest technician who came to the flat argued that the line connection was dodgy as it looked we were connected to the nearby building. Last but not least, on leaving the flat we got asked to clean the flat professionally which we did. But after that Queensgate argued that there was dust in the flat and that we scratched the wall (which wasn't true), so we had to pay some fees.
I did question it but couldn't follow it up as I was moving to Dublin and I had little time and energy to argue, so I just paid. I felt that I wasted my money renting with Queensgate as I got no service from them, but had to pay lots of fees. We had to pay both move in fees and move out fees which I thought was ridiculous, I think it should be on or the other. They made the all renting experience very daunting and stressing.
First of all, we agreed the moved in day would be September 2nd but the furniture delivery was delayed and I couldn't get into the flat until September 16th (and had to pay for a hotel for the entire time!). The worst part is that Queensgate keep on postponing the move in day and the move in day wasn't clear until the second week of September.
Second, we didn't get a postcode until October which meant we were unable to receive mail or apply for i.e. Internet, bank account, etc.
We didn't get any bill till about January although both me and my flatmate kept on asking Queesngate to sort this out as we were worried we would miss payments.
Third, for the entire duration of my stay (8 months!) we had no phone line which meant we were unable to get internet. People in the flat below us had the same issue. We got in touch with Skype, BT, and Queensgate itself for the entire period but nothing got sorted.
The latest technician who came to the flat argued that the line connection was dodgy as it looked we were connected to the nearby building. Last but not least, on leaving the flat we got asked to clean the flat professionally which we did. But after that Queensgate argued that there was dust in the flat and that we scratched the wall (which wasn't true), so we had to pay some fees.
I did question it but couldn't follow it up as I was moving to Dublin and I had little time and energy to argue, so I just paid. I felt that I wasted my money renting with Queensgate as I got no service from them, but had to pay lots of fees. We had to pay both move in fees and move out fees which I thought was ridiculous, I think it should be on or the other. They made the all renting experience very daunting and stressing.
