Direct Maintenance (GB) Ltd

Roz and Sara provided excellent advice and support in helping me to let out my property. They were incredibly efficient and a real pleasure to work with. I would not hesitate to recommend them to others.

The team at NEA have always been very professional and a pleasure to work with. We recently used NEA to sell one of our Reading properties. They were able to very quickly secure a successful buyer and manage the sale to completion. I highly recommend NEA to any one looking for competent professional local agent to either manage, sell or find them a property in Reading.

I was very impressed with Mark and Gareth at Nicholas Estate Agents the whole way through the process of selling our family home. Their very professional service from start to finish has been excellent and I was kept updated all the way through the process. I will definitely recommend them to others and would not hesitate in using them again.

We've just moved out of a rental property managed by NEA having bought our first home and have had a great experience! The application process last year was smooth and clear and the property management since then by Ashley has been stellar. As an old Victorian terrace the house has had a few bits of maintenance needed, but he's always been super responsive, incredibly helpful and quick to resolve whenever those issues arose. Would highly recommend them as a letting agency.

NEA was 1st real estate agency helped us for our rental house in RG4 during engagement of my family to UK. It was really great to work and collaborate with all individuals like Melvyn, Gareth, Roz, Mark and others. I feel their professional approach in every stage of progress. Looking forward to meet you again in future. Thanks again.

I have used Nicholas Estate Agents and NEA Lettings both to buy and let a house. They have always been very professional and responsive- Ashley and Sara are the two people I deal with- mainly Ashley - and I am very pleased with how he manages everything for me

As a landlord of 15+ years I can honestly say I've never met an Estate Agent that comes anywhere near as good as NEA. They are basically brilliant in every way. They helped me gut and re-do a house that was in dire need of some TLC. Finding excellent tenants was a smooth and easy process. They are upfront, 100% honest and are always easily reached on the phone.

If there is an issue in a property it is always dealt with quickly, efficiently and for a reasonable price. I honestly wouldn't look at any other agent in Caversham and think the only shame is that they don't have offices nationwide!

We would like to express our sincere gratitude towards both the NEA Sales and Lettings teams in managing the rental of our property and its subsequent sale. Having gone through a failed sales process the year before with a different estate agent, we decided to rent our property and engaged NEA Lettings to market and manage it for us. Roz and the Lettings team were very enthusiastic and professional, they made us feel at ease even though it was our first-time being landlords (and overseas landlords to further complicate matters).

They were superb and managed to find great tenants for us within a couple of days. Given our great experience working with NEA Lettings, we decided to work with Mark and his team at NEA Sales on the eventual sale of our house. Mark is very knowledgeable and gave us great advice in terms of marketing strategy and pricing. The team managed to get dozens of viewings within the first week and multiple offers on the table.

Mark is an excellent negotiator and was able to get us a higher price than what we thought was achievable. He was also very proactive and frequently followed-up with the buyer and buyer's solicitors to close the deal as quickly as possible. We are extremely satisfied with the result and would highly recommend NEA!

As a first time buyer, Gareth and Mark were of huge assistance to me. They both managed to ease an awful lot of the stresses involved in a purchase. They are genuinely invested in finding the right property for you and are a great asset to have on your side when going through the whole process. I would definitely use them again!

NEA marketed our house for rental a year ago and have managed it since. They are unfailingly helpful and courteous, keeping things simple for us and our tenants, but attending to issues when needed. What they say they do.

I have not put a 0 because that is not an option! This agency is letting two mid terrace houses with pets adjacent to my house (one cat and two dogs). Both let properties have broken perimeter fences and NEA agents insist that each landlord states each fence is not theirs taking no action. They rented a property to tenants with two dogs without a secure boundary and parts of the fence lacking proper wooden panels and having a wire mess that allows the dogs to see and bark at the neighbour in their own garden I have made clear that I am happy to repair one fence but not two, and asked them for confirmation that they will arrange repair of the other fence.

Despite me informing them of the health and safety risks to their tenants and myself they have not made any attempt nor indication that they plan to fix either fence. They have not tried to come to a solution to ensure the let properties have a secure boundary either. There are several other issues with left garden waste, overgrown trees /shrubs uncared for and history of poor maintenance that we had to dea with through time. Avoid lettings with this agency as a tenant and landlord if you can. They will not look after the property!

We picked NEA to sell our house because Mark came across as genuine and not at all 'Salesy'. Mark and Gareth did a wonderful job, managing multiple offers from several buyers. Our buyers even commented that we made a great choice of Estate Agent.

They are not professional, rented out an illegal shed as part of a HMO for accommodation. The draft contract they send you is incorrect and they do not tailor it until last minute. but if you signed and it is legally binding. They say all bills included, even TV license, later when you rent a room they say it is your responsibility. why can't they just say that it is per room to declare and pay?

They arrange house checks too early, didn't let us know if someone comes around to do some work in the communal area (which should be best practice). They wanted to charge me check-out fee, which they then said is a badly worded fee, but for some other admin. Managed to wave it. they refused to mitigate with landlord about early termination and misrepresented law about my tenancy rights just to please their landlord. They need professional training for sure.