Sequence Ltd

Worst agents I've ever used. Not fit for purpose, they can't manage your property, don't use!

If I could give Emily V and this company 0 stars I would. She is honestly one of the worst individuals I have come across in this industry. I would recommend not using this property management company as a landlord as you will be heavily disappointed in their quality of work as well as their response time. As a tenant please avoid at all costs if possible and if it isn't, please ensure you are well aware of your rights as a tenant and the deposit protection process. Emily V tried scaremongering tactics which failed miserably as I was able to rebuke all of her false claims. Emily V in particular tried to tactfully delay the release of a portion of our undisputed deposit and when I threatened to report her and the landlord to TDS for this, she immediately confirmed that the landlord was happy to release the funds.

She took DAYS to say she was trying to contact the landlord which was clearly lies. I had a feeling she was embarrassed as she couldn't even give us the decency of emailing us to say when the deposit would be released. Before this she also tried to manipulate us into disputing our entire deposit fee with TDS with the phrases such as 'I advise' or 'I strongly suggest', I don't remember Emily V being a qualified solicitor to be able to do this. Luckily I knew her tricks and challenged her. We didn't end up listening to her. Avoid at all costs!

These people took over 1300 from a friend of mine (3 months' rent) on top of over 400 of deposit, and when my friend cancelled the contract due to what appeared to be falsely advertised pictures of the property they keep delaying the refund of that 1300 pounds, claiming they need a month to complete the refund, clearly hoping she will give up and leave the country (she has been forced to stay in a hotel). AVOID AT ALL COSTS

They lose your rental payments Has happened to me on numerous occasions but the latest one is incredible absolute nonsense Paid rent over phone, they then sent email to me confirming payment, then they chase you up for that payment for the next 3 months? Over the last 3 months have sent them the confirmation email sent by themselves and bank statements showing proof of payment yet they are still threatening me with court action for money they have had? And trying to get this sorted, which is not my fault, has been pathetic as they just don't respond Any help on here would be much obliged

They tried to charge me for carpet cleaning, damage, and re-painting the whole house that I had lived in for over 4 years. Everything they wanted money for was proven to have previously existed, but they don't pay attention to logic. Any chance you get to fight your landlords dispute if Sequence is involved take it, and if it doesn't work just go through arbitration don't let them scare you away from doing it.

I moved out of my property in Brandon the last week of March and there were no damages and it was left very clean, the initial inventory report and check out list showed no significant difference. I have not received my deposit even after numerous inquiries. I have been getting the run around from this company. It's a lot of money; 1100. I'm a US service member and had to seek legal assistance and have not gotten anywhere. If you want to see your money at the end, with no hassle, look elsewhere!

Never in my life have I found a company so unhelpful and hard to get hold of relative person to help you.

Words cannot describe the incompetence of this whole team. Avoid at all costs. They don't know how to communicate with landlords or tenants. They are so robotic in their responses and tell you what you want to hear rather than actually sorting the issues. It sickens me I had to give even one star. Avoid, avoid, avoid.

No help during the pandemic whatsoever. Even told landlord that they shouldn't offer discounted rent during this time. Tried calling to organise discounted payment at least 10 times and still had trouble with the staff wanting full payment. Seems they are making money for a very poor service

Dreadful service on a rental property in Chelmsford. Staff were unresponsive, unhelpful and managed my property very poorly. I would not recomennd Sequence / William H Brown at all.

Worst agency ever took money for a renewal contract and a week later told me that it can not be done since they didn't looked proper in to a new law passed. 25 days had been passed and no refund was done yet but only promises that it will be from the stuff. Me as well as the landlord are really upset and he changed the agency already. Also they will try all the time to push for 6 months contract collecting fees each time!

I did a screenshot of the emails sent and conversations of my landlord as well complaining about their lack of knowledge of the law! They go by William H Brown Estate Agent. Stay away!

We rented a property that Sequence managed in 2011. After an electrical fire due to shoddy wiring and a hot water heater leak, they asked us to leave. We were under a contract, but Sequence neglected to have the home owner sign. It got so bad that they threatened us with calling the police. We encouraged them to call the police and they immediately backed down.

We also won against the landlords claims in the tenancy deposit scheme. This company, the landlord, and Robert Love were the absolute worst letting agency we dealt with. Avoid at all costs!

Such a friendly little place. They serve breakfast, lunch and dinner.all day! This used to be the Ocean Fry chippy. The fish and chips were great here, and the Downham Cafe has followed on with delicious f&c's. There's a huge selection on the menu, they even do desserts! Staff are really friendly and helpful, and its a lovely warm atmosphere. Take a seat by the window and watch the world go by as you tuck in to some cheap and cheerful grub.