Smale John

They where not my agents however I was buying a property off them. Had no issues when I spoke to them on the phone the only reason they don't get five stars is on the day of the sale. The chain was held up and was completed late in the day. Had to go into Barnstaple to get keys and then get out again. They did not offer to meet me at the property to hand over keys and refused when I asked them too. I realise it was at short notice hence why it was only one star lost.

I would recommend these people to everyone. The property we had sold through them was unoccupied. They worked so hard look after our house during that time. We could never have done without them. They made sure that the conveyancing went through without any undue delays. Thank you all at John Smale especially Toby Dowding.

David and his team have sold houses for me over the years, and I've had experience in buying through them as well, both sides have been exemplary.

I have only used John Smale & Co. as a buyer and so I can't comment on their costs or value. I found them to be very responsive to emails and phone calls and were always quick to dispel any concerns regarding the progress of the conveyancing process. Ther were very respectful of client confidentiality when forwarding messages from the sellers to us as the buyers.

They were always careful to remove email headers which would divulge personal information. If I was a seller, this is exactly the level of care and respect for GDPR that I would want from them as a client. Top marks. Speaking hypothetically. I would definitely use them as a seller but the truth is, I like this house so much that I don't think it will be sold again in my lifetime!

Toby handled the sale of my Dad's property in a very sensitive way. He gave a sensible valuation and kept in regular contact regarding prospective purchasers and offers. He took a lot of photos and regularly updated the details on the website to keep it looking fresh. I would recommend John Smale Estate Agents to everyone.

Great service and great team. Happy to assist and respond quickly to all queries. One disappointment was details within the particulars and 1 bit of information provided by the agent, however, still bought our home! Very happy. Thank you.

From Louise & Mark Marks Cleaning Service. Look forward to doing business with your company again, very prompt payment.

Excellent service from staff who always go the extra mile to secure your sale. I wouldn't hesitate to recommend them or to use them again.

We experienced a fantastic service, always professional and friendly. Toby kept us informed throughout the process. We would highly recommend.

I had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me via the phone. Nobody is aware of what the other colleague has reported in the business and the director of the company had no clue what was going on with the property. They took unauthorized action on several occasions.

The checking of the property was carried out 4 days after the tenant had left and they took the tenants word that I had agreed for the tenant to return to the property to clean it and remove more items after the end of the tenants agreement. This was never arranged and they never thought to contact me to find out if the tenant was telling the truth.

The tenant was meant to move out on the Saturday and when I arrived at the property on the Sunday they were still very much in situ with no sign of the letting agency checking that they had gone. The property was left filthy and John Smale were meant to send someone in to clean the carpets- never happened! When questioned- no response. Please do not use this letting agency- nobody in the business cares about your property, you or the tenants that live there. They are just after your money.

Barnstaple's oldest established firm yet the most progressive. Excellent, honest staff, that always try their best. I would ALWAYS use them to sell my property. Also they have a great easy to use website!