Ross Estates

Wow, looking at other reviews makes me wonder if I spoke to E-M, The lady who helped me was superb, very clear, patient and polite. Since loosing Dad I've had to deal with companies help lines/services. Absolutely perfect, I found an invoice on Dad's old mobile phone asking for ground rent, I knew he paid ground rent but not to who, I phoned them everything made very clear, paid what Dad owed, perfect Many thanks.

A bad joke of a company. Unresponsive and inhumane. I am seeking to host Ukrainian refugees and have asked a very simple question, but cant proceed as the 15 (15!) working day response time is blocking me! Meanwhile people are dodging bombs due to this shameless lead time.

We sold a property managed by E&M, as part of the administration of an estate, and for months they keep billing for ground rent that post-dates the sale of the property. These charges are not billable to the estate, but to the new owners of the property. Our solicitors have told them 3 times that the invoices they are sending us are unlawful. Will make a formal complaint.

I received an outstanding bill for ground rent with penalties from your solicitor at JB Leitch Ltd. This is quite shocking to me! I never received any notice for ground rent for my unit at libertas liverpool via email. Your solicitor (via email i.e you had my email) stated that the invoice was sent to the physical address of the unit. Unfortunately, I never saw it.

I am a non resident landlord. I am not based in the UK. If you check my records with the Landlord, you'll see that I indicated non-resident landlord with email as the preferred mode of communication. I never even knew that the management company had changed hands from Regent to E&M. I was only privy to this information after speaking with the solicitor today.

I also had a credit of 185.50 pounds which was confirmed by the 2021 invoice issued by E&M (via the solicitor) but was not factored into the outstanding bill computed by the solicitor. It's just baffling that no one bothered to contact me via email when clearly you had my email (otherwise your solicitor wouldnt have sent me an email). please kindly revert so we can reach an amicable resolution.

Tried to speak with the support and the agent was not helpful. they all work from home and there is no management support. this is a terrible company to deal with. i cant register and pay any bills useless service

I am an NHS doctor. I don't have 150 to just give to Estates & Management to use as they please then give back when they feel like it. I paid ground rent for my appartement (once a year payment as they own the land) using my debit card, on their website. With one autorisation (via visa code to my mobile), they have taken a payment of 150, TWICE - one taken and one showing as pending payment in my bank account. 150 has been blocked out of my account and I cannot use it for anything else. Banks advises to contact the company as the bank cannot cancel a pending payment. Tried emailing E & M (auto response: we will answer within a few weeks). Tried calling five times - like any crooks, they let phone ring then cut you off.

How are you supposed to get your money released if the company who has no right to hold it won't release it and is not responding? The bank says it can stay there for a month unless E&M cancels it their end. Crooks, thieves and bandits. Should be banned.

Not happy with E&M Ltd. They tell you that subletting registration fees are due per your lease. However most leases state you only need to provide tenant details if the lease is MORE than 6 months/12months. If you keep the lease period 6 months/12months or less you do NOT need to register and thus you do not need to pay the 130.00 for the privilege.

Do NOT send them a copy of your lease. If you are unsure, get advice from a solicitor. I have had my lease checked by a solicitor and they have confirmed that I have no reason to register. Generally it will be two clauses in your lease that you need to check - -1. Period required for registration (normally 6 months/12 months) 2. The amount they will charge IF YOU ARE GOING TO BECOME A LANDLORD - PLEASE CHECK THE COVENANTS AND TRY TO GET 12 MONTHS - DOUBLE CHECK THE LEASE FOR SUBLETTING/UNDERLETTING (& also Ground Rent Formula etc).

They will send threatening letters/reminders stating that this is the FINAL warning and if no response is received within 14 days, the matter will be referred to their external solicitors without further written notice given to you. They have been sending me several of these reminders over the last couple of years which is close to harassment with menace.

It never seems to get to the solicitor stage. Do not complete any subletting details on their online portal to obtain an exemption. If you are 100% sure that you do not need to register, ignore their reminders - do not get in correspondence with them in respect of Subletting. Hope this helps other Landlords and if others can report if they have had the same issue.

I have been dealing with Estates and Management for over a year. I have had many dealings with them as they "manage" a building where I own a flat. I can honestly say that they are the worst company to work with. Everything, absolute everything is an effort. I do not trust them or their figures one bit. I am now wondering if it is possible to have them ousted as the management company.

There is a liaison committee, and I have asked for details of this so that I could join that meeting and get my points about poor service onto the agenda. Ideally, I would like to get several owners (from Newcastle Under Lyme) to form a petition.to state their grievances and take them to the Liaison Committee with the ultimate aim of removing this company.

Didn't have a problem until I came to sell my flat. Was asked to pay 150 for them to provide a 'Management Pack', which I did so immediately, (albeit reluctantly). 3 weeks later my solicitor still hadn't received it. I called E&M to chase and was told they were waiting for paperwork from my solicitor. The solicitor confirmed that it had been sent 3 weeks prior and they'd had confirmation of receipt from E&M.

When my solicitor called them to explain this, they were unapologetic and unhelpful, simply staying that it wasn't in their inbox and she needed to send it again. 150 for a piece of paperwork that will have taken a month to arrive, with poor service along the way.