Hammond Ann

I made contact with the letting agency 7 days ago, had a phone call the following day advising work being done on the property and that they'd be in touch at the end of the week to arrange a viewing. I've heard nothing back, contact is 4 days over due, I've made multiple attempts to contact via phone to no answer, and have sent another online message through Rightmove to enquire 2 days ago with no response. Dismal service, and not a company that I will be willing to consider dealing with in future.

We are renting our second home with the company. They are very helpful and sort all our problems quickly.

Very supportive, reasonable and easy to communicate team. Approachable and caring for the people they work with. Always have a listening ear to the concerns and requests. I did feel well supported by Ann Hammond team. Thank you.

Critical: Professionalism, Quality, Responsiveness, Value AVOID. They advertise different prices on different sites, zero contact, not responsive at all. Complete time wasters

They have been our letting agents for past few years, no complaints what so ever. They address every issue with diligence!

"We are an independent proactive letting agent". Well they may be independant, but they are hardly proactive! The property above mine's guttering is leaking all day and all night. I have reported this to them 3 times & so far it has taken them a month to tell me "it is in hand" very unhelpful so far in handling my complaint. In response to The owners comment.

I wasn't abusive at all to the person on the phone but I did get exasperated with The unhelpful woman whom I was talking to. She showed no empathy to the fact that this matter had been reported 3 times & not dealt with. As a side note interesting that Ann Hammond claims to know more about the covenants owners rights than me when I have all that documentation on my PC. Still no apology in her response just blame. Great sales pitch!

I sent a total of 4 messages via Rightmove on a rental property in Chivington Close, Monkspath. I received one call after the third message about 3 weeks ago. Said they would arrange a viewing via tenant. Absolutely nothing since. I see the property is still available. Small wonder.?

If i could I would score this agency 0! Very unprofessional. Me and my partner we rented 1 bedroom furnished house from them. Roland came to show us the property. Everything seemd to be ok. When we moved in we found out few bits that should be fixed: - fridge and freezer doors wasn't working properly - heater underneath the cooker wasn't working - halls in the walls All of he issues has been reported to the agency, there was no reply from them, we did get reply once that he will have a look at it and get back to us.

Contract we signed with them was for 6 months only, we decided we will move to different place only because we've had amazing offer to take and we could let it go. We informed agency about the situation. They charged us 250 management fee for releasing them early! Yes I was stated in our contact we signed that management fee will apply if we decide to leave the property earlier but it was also stated that anegcy will maintain the house and this has never happened. I would defiantly not recommend them to anyone!

The communication by this company is extremely poor. If you are content to have to constantly chase them, then these are the people you should use. Whilst communicating with them, they NEVER contacted me. It was always me chasing for updates or responses. They didnt even have the courtesy to acknowledge receipt of documentation. Avoid would be my best advise.

Sadly a less than satisfactory experience with this agency. I felt like they were only interested in their commission and money rather than offering a professional service. Poor communication from the outset, high fees and the property was not maintained properly and left with reduced heating over the winter. I would recommend doing your research on other letting agents before signing up with these.