Lines & James

We have rented a house in Horsham for 3 years and are grateful to have had Line & James as the managing agent. We have dealt with many different agents in our time around the world and in the UK and they are beyond a doubt one of the best. They were always responsive, went out of their way to find information for us when required and always got stuff fixed efficiently. They made our lives easy and the tenancy enjoyable. We'd highly recommend renting through them.

Having never rented through agents before being an older person and on my own, I would just like to say that I cannot fault Lines and James in anyway. They have been so helpful and professional right from the day I viewed the property with Amy through to moving in and dealing with Abie and then Louise all very professional and caring easy to talk to. I would highly recommend them. Can't praise them enough.

I have been a tenant with Lines & James for 5 years now and I cannot fault the service. Issues are dealt with quickly and resolved usually within days, in one case early in the tenancy something was dealt with within the hour! Nothing is ever too much trouble despite how busy they must be. Would really highly recommend to anyone and we are very happy Lines & James tenants! Thank you especially to Alison and Louise!

I recently became a Lines and James tenant and the entire experience has been an extremely positive breath of fresh air; right from the first comms and viewing, through to the fact that I'm now sat in my dream home while writing this. They're the first agents I have ever dealt with who try to make you feel as comfortable and as much of a priority as the landlord.

With previous agents, Ive always been left feeling like I'm reluctantly being done a favour or that they're expecting me to owe them something because they're too busy for me, but this is absolutely wasn't the case when dealing with Lines and James. A huge thumbs up! We had the pleasure of dealing with the fabulous Amy Denton and I can't praise her highly enough for the manor in which she works.

She did absolutely everything she could to help get our tenancy over the line as quickly and painlessly as possible. We also had some minor dealings with Abie and the rest of the team there too, who are all just as friendly, smiley and easy to work with as well. In my experience, Lines and James is a very well run business with an incredibly easy and personable team to deal with, keep up the good work everyone! I owe you all a huge thank you for helping Polly and I get to where we want to be.

Highly recommended. Lines & James have looked after my rental property for nearly two decades. Nothing is too much trouble. They always find great tenants. Have a good network of trusted contractors to get issues resolved quickly. As a family run business they take extra special care - a personal touch that you simply don't get elsewhere. The definition of good customer service.

I have been a tenant with Lines & James for nearly 2 and a half years, and it has been an absolute pleasure dealing with the team there. They have always been very helpful, professional & polite always, dealing with any issues that arose within days. I rented a house off them that became my home, and I felt truly blessed that they chose me to be a tenant there.

I am forever grateful for them, for giving me such wonderful memories there at that house, and would highly recommend to anyone to go to Lines & James for letting such wonderful homes. Many thanks to all the team at Lines & James, you made everything so nice and easy for me to let off yourselves.

Great first impressions. I sent an email to Lines & James enquiring about a property quite late at night. the next morning it was followed up by Amy, who was very friendly and professional. (I also emailed 2 other estate agents at the same time for other properties - in which neither replied. Therefore, straight away I felt Lines & James were trustworthy.) Amy sorted out the viewing for us very quickly, she was very helpful with all of our questions, and always remained professional.

We chose to go ahead with this property and whenever I called, all staff members have been very friendly and welcoming. I have full trust in this Estate Agents and have been really grateful for a stress free process and very pleased to be looked after by them.

Sixteen years ago we were introduced to Lines and James for the management of our rental property. As landlords this was the best advice that we ever received. We have always had excellent respectful tenants and zero vacancy's in all that time. Not only have they dealt with any property issues in a quick and efficient manor, but have also been a great source of help and information with other unrelated requests. Nothing is too much trouble, they always go above and beyond the required response. We can't recommend Lines and James highly enough. FIVE STAR PLUS.

House Sales: Lines & James are good at more than just Lettings. I put my house on the market with them in 2020 and moved to my happy home this month. They were professional, knowledgeable and supportive throughout the whole experience. I cannot recommend them highly enough to successfully market and sell your property with all the backup and support on hand when you need it. Thanks for a great job team!

I can not recommend Lines & James enough. Louise and the team are so attentive, friendly, empathetic and above all highly professional. I am always amazed at the efficiency shown whenever I contact them especially, when requesting maintenance help. My calls are answered/ returned within minutes and my request or query addressed immediately. Louise is outstanding and never fails in getting back to me with a solution and or plan of action. Thank you to everyone at Lines & James

I really enjoyed to know you ladies and your service was excellent. I'd definitely would like to ask your help for any other letting if needed. Thanks, Louise, Amy, Pat.

We have been most impressed by the friendly and efficient service provided by the team at Lines and James. Our family has rented two properties from the agency, and as we were completely new to the area, the help they were able to give us was very much appreciated. The difference between their caring and responsible approach, and the rather cavalier attitude of some other agencies in the town, could not be more marked.