Moss Properties

Just wanted to leave a review of how great my experience has been letting with Moss Properties. For someone that's busy with work, it's been really simple from the start and the service received has been great. I would also like to recognise one member of staff specifically ' Victoria' as she's been proffessional, attentive and proactive to make the on boarding process the best it can be. I do hope Moss recognise thier staff and reward/promote their employees becuase they are a real credit and asset to the company. Many thanks. B

⛔️⛔️AVOID⛔️⛔️

Do a sneaky tactic to take holdng fee upfront before viewing the property. NO OTHER LETTING AGENT DOES THIS! Then you deside you don't want the property they keep the holding fee telling its too late. Please use another letting agent

I went to Moss Properties following a horrible experience with a previous estate agent. I explained my situation with Annie at Moss Properties and she was more than happy to help! Right from the beginning through to the end, Annie and Fran have worked their magic and have been amazing throughout the process. Nothing was ever too much to ask for and they communicate throughout the process. I would highly recommend Moss Properties if you’re selling and ask for Annie or Fran. Couldn’t have asked for better estate agents! Thank you ladies.

I went to Moss Properties following a horrible experience with a previous estate agent. I explained my situation with Annie at Moss Properties and she was more than happy to help! Right from the beginning through to the end, Annie and Fran have worked their magic and have been amazing throughout the process. Nothing was ever too much to ask for and they communicate throughout the process. I would highly recommend Moss Properties if you're selling and ask for Annie or Fran. Couldn't have asked for better estate agents! Thank you ladies.

Me and my girlfriend, we had a great experience over the phone with Victoria Brookes. She being very friendly, calm and patient with us and explaining us everything that we needed. We had a great and pleasant conversation with her.

Victoria was super helpful and able to find a property that suited my needs straight away. The process was simple and easy. Would definitely recommend for future renting.

Anita was super helpful with helping us secure both a mortgage in principal and our mortgage for our dream home. She went above and beyond to give us impartial advice that benefitted our wallets. Would definitely recommend her services to anyone looking for a knowledgable mortgage advisor.

From the outset of meeting Annie at the door (earlier than arranged) which was a bonus because I was in the vicinity already looking around the area. She let me no I was able to go in when I'm ready. When the door opened I was greeted with the warmest of smiles. I was shown around the property with no pressure of rushing and she was sure I didn't miss an inch of the property, I asked questions and she answered straight back with the right information, if the information could not be answered she found the answer from the vendor there and then.

I was very satisfied with my viewing. Before I left I was told if I need any more information then, please don't hesitate to ask. I would like to add she acted most professionally and she's an asset to the moss firm. Kind regards, Mr smith

Annie, has been amazing today. She initially dashed all hope i had of buying an apartment by advising the one i had been viewing was no longer for sale, however she then went on to find me another property in my local area to which i now have a viewing planned and hopefully purchase. A real asset to any team

I come from Poland and sometimes talking on the phone is problematic and when it comes to serious matters, stressful. Victoria who works at Moss Properties was very friendly. We may not have been able to rent the apartment that my boyfriend and I found on the website, but she quickly started looking for another property that would meet our needs. Quick response, lovely staff, thank you so much for your help!

After dealing with many estate agents who aren't particularly friendly it was lovely to speak with Victoria! She helped us throughout the whole deposit process and kept us up to date regarding viewings, she was extremely patient too as I was unable to reply straight away, overall lovely and amazing customer service every time we speak.

Victoria called me within 5 minutes of applying for a property and took my details. She made notes of what I was looking for so she could update me on any other properties that may be what I am looking for. She was very patient, polite and friendly.

I come from Poland and sometimes talking on the phone is problematic and when it comes to serious matters, stressful. Victoria who works at Moss Properties was very friendly. We may not have been able to rent the apartment that my boyfriend and I found on the website, but she quickly started looking for another property that would meet our needs. Quick response, lovely staff, thank you so much for your help today!

Excellent service by Annie Allen Moss properties Sales Negotiator, whose assistance in getting back with the right information was superb. I would definitely recommend her highly for a professional job on the property hunting. Dr Thyoka

Paula has been outstanding at keeping in contact due to constantly changing plans. I found Paula to be helpful, client focused and very pleasant. I would highly recommend her.

I recently spoke on the phone about a viewing, I spoke to Ella! She was extremely professional and charming. Lovely girl who genuinely seemed interested in helping us, which makes a refreshing change! She’s an asset to you and your business!

DO NOT USE THIS COMPANY! Firstly the fees they charge are absolutely extortionate! I have used several rental companies in the past and have never been charged so much in my life, if I remember correctly it was around 225 for 'admin fees' just to move in. Then they deduct 120 off your bond after moving out for 'final inventory checks' as standard.

They are so quick to take your money on move in but it took just under 2 weeks for them to return my bond, which left me short when moving into my new home. They moved me into the property with a bent key which was supposed to access the electric metre at the back of the property, so I was unable to get an accurate electric metre reading. I was promised on 3 separate occasions by 3 various members of staff that the key would be replaced, however over my 6 month contract period it never was.

When I came to move out and cancel my gas and electric of course I was again unable to provide any readings and was over charged due to an estimated bill despite contacting the company twice 2-3 weeks prior to moving out about the key and several times after move out. I was fobbed off and ignored constantly. All-in-all Moss appear to be a professional and classy company, however once they have your money they do no care or value you as a customer and I will never use them again!

I wont say Moss is absolutely horrible, they have well spoken staff that readily take your calls and give you any information you need BUT. I rented a property with them in Sheffield and had to go to Doncaster to pick and drop off my during the start and end of my contract. During my stay, (a 6 month contract) in my 3 room flat, 2 out of 3 of the electric bulb holders that lit the apartment were bust.

They took 2 AND A HALF months to send someone over to repair it and my apartments living area and bedroom were lit for this period by table lamps. As I primarily work online and am a software developer, I asked them to reassure me that the apartment would have a proper working phone line for my internet connection, and was told that the providers can give apartments there high internet speeds, after numerious visits from BT and Sky we found out that the building was hooked up with a copper wire that was installed in 1936 and that the quality of internet (close to dial up) couldn't be improved which cost me a lot of time and money. Also, Moss has a MAJOR internal communication issue, they tried (and still are) trying to charge me 174gbp because the person who pushed my request in the system did it AFTER the 30 day limit even though I had requested for it well in advance.

I also blame this miscommunication to be the fault why it took 2 and a half months to get 2 bulb holders replaced. Lastly, the termination of the contract was the cherry on the top, my bill they are to deduct from my deport is 400 gbp for the Cleaning of the apartment (carpets, oven, fridge, bathroom), replacement of bulbs (which apparently costs 45 and hour, hence which brings me to the hilarious conclusion that their professional henchman who chargers this amount takes an hour to change 2 bulbs). Anyways, to everyone out there, this is an absolutely honest and straight forward review. Hope you have a better time than I did!