Professional Properties

Had a flat with professional properties for 2 and a half years! They was always on top of any property issues and the owner is really attentive and helped me when I'd locked my self out. Since moving I've seen that not all agencies act as fast as these, great agency to rent with 5* to the team especially Chris Allison and Kelsey

Had a great experience with the company; Laura in particular made me feel welcomed, and really helped me on my journey to find the perfect property.

As soon as my contract is up with my previous letting agent I will be coming over to this agent. All the staff are super professional definitely worth a visit as a landlord and a tenant looking for a more personal service.

Professional Properties just hate benefit claimants. Demanded a difficult credit report from the tenant. It wasn't enough to have my credit report and my ID as guarantor for the tenant. In answer to Professional Properties' reply below, the free credit report was not easy for my friend to obtain, for whatever reason. they just put every possible obstacle in his way just because he is a benefit claimant, despite him having no outstanding CCJs. If you give him a tenancy at Alkmund Court as requested, then I shall give you a better review. In the meantime, my review stands.

Been tenants for 2 years now and professional properties have been providing us with great service. Just last week our boiler has broken and Paul made sure that immediate action was taken. Thank you very much.

Excellent service from Terence, Jane and all PP team. I would strongly recommend them to any landlord or tenant. Best wishes Gosia and Greg

I can't recommend this company enough, we have been in the property rental business for many years and with getting busier and busier we decided to use a letting company, and we decided on Profesional properties to let and manage our properties, all I can say is it's the best firm we could of picked, I highly recommend these to any landlords out there, Simon at PP is such a nice bloke to get on with, he does a brilliant job from coming out to our properties to getting them marketed and let, and the communication and hard work from the rest of the staff at PP is excellent, they keep us informed on all applicants, and there vetting is so reassuring, this gives us more time to maintain our properties and keep the tenants happy, so if your a landlord with properties to let give PP a try you won't be disappointed, I'd like to say a massive thanks to Simon and the rest of the staff at Proffesional properties for managing our properties, and their excellent work.

We were tenants for 1.5 years; our rental property was managed by Professional Properties on behalf of our landlady. The service we received as tenants was fantastic; always supportive and professional. A special mention to Kelsey for looking after us and for always being accommodating and helpful. Thank you.

Unfortunately encountered a significant leak more than one time, the team arranged for contractors to attend each time. The final time resulting in the water being turned off for 24 hours. Scott at PP kept me updated on the state of play, explained what would happen if a repair couldn't be sorted that day, he followed up the day after repair to make sure everything went well and informed me of the next steps.

I was losing faith a little given the amount of times the issue has occurred (not the fault of PP ) However, the outstanding service from Scott restored this completely. Just one example of a great team of people that have managed my tenancy.

Excellent professional service, everything went so smoothly, would definitely recommend and use again.

Popped in on the off chance and spoke to Simon Joyce. I explained to Simon what my needs were, he took time, patience and effort to impart his knowledge on to me. His professionalism and enthusiasm went beyond my expectations of most property agents. Thank you so much.

After having an initial bad experience due to some miscommunication which may have been on the landlord's part, these guys really tried their best to make it up to us. I would especially like to thank Kelsie who's been super sweet and tried to make our moving day as easy for us as she could.

Jane Mason and professional properties have been amazing after the worse 18 months with more than just covid they have gone the extra mile to help me and I Cant thank Jane enough x x x would 100% recommend to my friends and family

My husband and I rented a beautiful flat in Derby. The process was easy and smooth, they agreed to let us see the property twice, as the first time we were unable to check a couple of things due to the previous tenant. The team was very professional, responsive, accommodating and nice. The cherry on top was the Prosecco and card the day that we moved and the phone call around a week later to check in with us and see if we had any issues. Strongly recommend them.

Thought would take the opportunity to mention Steven Fletcher of Professional Properties in Derby. Have spoken to him many times over the last 5 years and have always found him to be friendly, professional and very helpful. When I have to call PP and Steven answers I know that my enquiry will be handled well.

I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for four days (with no emergency number to call, days taken for the simplest service people to come out to resolve issues, emails unanswered, and having to contact the local services myself to resolve the issues presented.) this was also pre pandemic. the agency does little to help the students they claim to value but are more than happy to call if rent is late or any other queries regarding money which may be owed to the agency.

I am still living with circumstances of living at my property during my time with this agency. Terrible customer service skills aside from a select few employees. It's like they forget students are students snd not full-time working adults with the knowledge of how renting works. Terrible and honestly shameful. EDIT: the replies to some of the low ratings are testimonials to this companies attitudes towards their student customers. I would like to state that not everyone employee isn't helpful, merely the majority.

I've used PP for lettings for years and have just sold two properties with them. My contact is Simon Joyce who is one of those people who always has plenty of time for you, no matter how busy he clearly must be. I've always enjoyed efficient and personal service (a rarity these days) and found the advice I've been given to be solid and reliable. I'd highly recommend PP to others.

Recently got a job at the Royal Derby Hospital and looked through Rightmove to rent a spacious flat. Professional Properties were quick to respond to all my queries and guided me towards a smooth move in all the way from India to UK. Very Flexible with their viewing options including Video Call and on-the-spot Recorded videos if one can't view in-person. I highly appreciate Kelsey, William, Joshua, Paula and everyone in their team who made this journey smooth and delightful for me.

I want to say thank you for the outstanding team at Professional Properties for the effortless transition on moving into my first home. The team are truly exceptional and have made the whole process incredibly easy. Property decisions can be found challenging but professional properties dedicate themselves in providing first class service In achieving your dream home, because of course, there is no place like home. Getting the keys to your new home is unlocking your next chapter and I couldn't imagine achieving it without the responsive, friendly and efficient service that the professional properties team provide. I would highly recommend them to anyone who's looking for the guidance to start their new adventure in their new home.

Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in. They were rude especially the manager in Derby office and refused to acknowledge their mistake. They still demanded full agency fee despite the shocking service provided. I refused to pay and had to cancel the apartment. Finding a new apartment quickly was difficult but better than sticking with this appalling company.

If you want to pay for a fully managed service yet still do everything yourself then this is the company to use, if not steer well clear. Happy to take your money but not happy to do the job they are being paid to do. You have to continually chase them to get anything done and even then errors are made oh and if you think you should get the tenants deposit or even part of it for damage that has occurred, well forget it, they will not help you in any way, shape or form!