Letters Of Distinction Property Management

I really cannot praise Zoe and all the team at Letters Of Distinction enough! From the start of my flat hunt to Zoe going out of her way to help me with all the steps along the way-I just want to say a huge Thankyou and recommend these ladies for anyone searching for a new home to rent! I feel 100% looked after and really appreciate the high level of outstanding customer service this agency has provided me.

Finding a new flat to rent as two postgraduate students has been a stressful and exhausting time for us, but Letters of Distinction have really been incredible. When Sally met us at the property she was happy for us, but also honest about the flat. When we applied for the flat, she and Zoe were amazing - they were calm when we weren't, they were happy for us when our application was successful, and it was just the most delightful interaction.

Even when I had an issue with my part of the paperwork, Zoe had so much patience for me and helped to talk me through what was happening, and what I needed to do - a lifesaver! And Rebecca has been brilliant, finalising everything, going over the contract with us, right down to giving us the keys to our new home. It's been lovely, from start to finish!

Nothing was hidden from us, everyone was honest and approachable, and just a pleasure to interact with. I'd recommend Letters of Distinction to anyone looking for a place in York, but I'd especially recommend it to postgraduates looking for a home!

We were looking for our first rented property as a couple, and I moved up to York. This made me massively anxious, but Letters of Distinction made it so much easier. I first dealt with Becki Bulmer who was super lovely, and easy to talk to. She helped us all the way through, and dealt perfectly with my nervousness. We then got passed on to Zoe Dunning who, again, was so lovely & sweet. She helped us with all of the moving in, all of the handing over of the keys. She was so kind.

I have never experienced such fantastic service from a letting agents like I have here. From the get go, I received excellent service from Zoe with regards to getting references set up and sorted. She was there for every query and question I had and was always do friendly. Amy then sorted my actual move and the information she prepared was exceptionally thorough and helpful, with the likes of bin day timetables printed our for our street.

I've never even done that for myself! Once again, any questions or queries were answered immediately and with such a lovely manner. And I could have stayed with Rebecca all day at key handover day! What a lovely woman and again, so very helpful. Safe to stay this was a 5 star experience. 3 fantastic women representing a fantastic firm. Thank you for everything. We are all very very happy in our new abode!

They always side with the landlord, never get things done without hassle. Dealing with them is a very stressful experience. Avoid

We had the pleasure of moving in, taken care of by the brilliant Amy. She made us feel really at ease during the move in, and went through all the relevant paperwork at our speed so we understood it all. She'd also taken care of our queries over the agreement, going through it line by line so we felt comfortable and it really made a difference. She gets 5-Stars straight away!

In the interest of a balanced review, I will say that Letters of Distinction appear to have a couple of back-of-house issues. First off, they're very very expensive. Now moving house always is, but the fees were higher than any others we saw. Also, there were mistakes in our guarantor agreement and when they were brought up, our guarantor was told that they wouldn't be changed because it would take too long to process in the legal department.

It does make us wonder what we've paid all the money for in fees if they can't get the paperwork right. Overall the experience of moving in was great. The day went without a hitch and everything was completely clear and friendly. Thanks Amy!

Have had a really good experience so far. Extremely professional company and the staff are so lovely and helpful! I was shown around by Sam who was very professional and approachable. Amy took care of the signing and key collection and she made everything really clear and was also really lovely and approachable! I can tell they really care about their clients.

I noticed upon moving in that my oven and fridge weren't working, it's been less than a week and my oven is already fixed and a new fridge has been ordered! Amazing quick responses, thoroughly recommend.

We have recently used Letters to move into York. The process was very easy! Compared to the other agencies in York they were cheaper, more professional and helped us when we moved in by helping us with our utility bills! We had two viewings, both of which were great and the staff that showed us around were very knowledgeable and they took on board what we had to say.

After our second viewing we felt very confident using the agency and moved in. The check in was very easy and even now we receive emails from them asking how we are. This shows they really do care about there tenants! Overall, the best agency i have used and we will be definitely be using them again! We look forward to the months ahead with you Letters!

I am a new tenant with Letters of Distinction and so far my partner and I have had a great experience! The professionalism can be seen throughout the multiple employees that I have spoken with and have shone throughout the entire company. Any problems that we had, when we first moved in, were quickly resolved and as a result of this, showed me that the letting consultants genuinely care for their tenants and the reputation of the agency.

We have personally had a fantastic experience with Rebecca, who has been very attentive and has ensured that any issues were resolved quickly, to a high standard and at a time that suits our schedules.

Great friendly and professional staff who worked very quickly to arrange a viewing of a flat and then assisted with completing the required paperwork to move me in to my new flat within a week. Understanding that they represent the landlord, they have good safeguards in place to protect myself from any potential issues with the property. The flat was clean and presentable and I would like to point out that their maintenance team are superb. I fully recommend the staff and this letting agency as a first choice to let a property in and around York. Well done Letters of Distinction!

We had recent issues with in our property, these agents do not care about the tenants at all and only care about the landlord. We have a room unlivable and expected to live in an Uninhabitable property. Do not use these guys!!