H M T Property Management

Nick has been very professional, friendly and responsive throughout our purchase. Great communication and always happy to talk things through on the phone and give advice. He's kept us updated every step of the way. I would certainly recommend HMT to others.

I am a painting and decorating contractor in Cheltenham and have been completing projects for HMT for the last 18 months. I am one of their main contractors. As a team, we enjoy doing projects for this company as they're a professional business with friendly and punctual team members. I would highly recommend this company to anyone looking to buy or rent a property.

I have recently moved into my new property and have found the staff to be very professional and extremely pleasant. The whole process was extremely smooth so a big thumbs up to all the staff.

The best property agency I have rented from. Always fast and responsive to any query and went absolutely above and beyond to help going the extra mile at all times. Could not recommend them enough.

HMT valued my late mother's flat for probate and then sold it for me. It was not the easiest sale for various reasons but they did a great job and kept me informed every step of the way and I would certainly use them again and recommend them to anyone.

Nick at HMT has been amazing, very personable and really helped me as a buyer to buy from HMT. They made it easy to communicate with the seller and often answered questions that my own estate agent hadn't. They were diligent and always got back to me in a timely manner. Great communication. Thank you!

Very professional friendly and competitive costings. Kim and the team have managed to let my properties within days of coming available for renting. They have a vast knowledge of the lettings business and they are there too help when needed. Highly recommend.

I'm a return customer of HMT having sold 3 properties through them. The final property required a bespoke service down to the quirky nature of my house, complex boundaries and location. Marketing has been fantastic, quick to respond and update me and my buyers on everything! Full of well considered advise and support for sometimes very complex issues and. I can't thank Nick Lake enough. He is an absolute professional and total legend!

Coming from a purchaser, HMT were brilliant. Nick was kind and professional from our first meeting, regularly communicated with us and our agents regarding the chain, and we felt had our interests in mind as much as the sellers, which I'm sure is a difficult balance. Thank you!

Have used these guys twice now as a tenant and found them to be first rate on both occasions. Once in Montpellier and once in Queens Rd, friendly, relaxed and nothing was too much trouble. Kim is excellent and sorts any problems out without delay. Highly recommended

I have just finished renting a flat through H M T Lettings. I rented from an independent landlord who used HMT as their representatives. I would like to warn other potential tenants that in my opinion, H M T are not trustworthy when it comes to representing your interests to the landlord at the end of the tenancy. This is what happened to me:

1. When H M T performed the property inspection, they accused me of doing an inadequate job of cleaning.

They pointed to a dirty spoon, some dust on a bath room pipe, and the interior windows. Luckily I had evidence in my inventory that the property was in a poor state of cleanliness when I moved in. They initially ignored my verbal request for consideration, so I ended up having to send a lengthy e-mail quoting the inventory. After two weeks, they agreed not to charge me.

2.

During the property inspection, there were two patches of carpet with discolouration. One was caused by a tea stain, and the other was a water mark caused by the carpet cleaner that I had used. HMT told me that I was liable for this damage, but it took them two weeks to confirm this to me. The law states that reasonable wear and tear should be considered by the landlord, and I felt that it was unfair of them not to take this into account, at least in terms of the amount of money they claimed.

I ended up agreeing to pay for the carpet stain because ultimately I had caused a small amount of discolouration to the living room carpet. The main thing for potential tenants to be aware of is that HMT displayed no collaborative spirit when dealing with me, and they took a lot of time to come back to me. This all lead to considerable delays with getting my deposit back.

I felt that this was really mean, because I had always paid my rent on time and never caused problems (i.e. Being reasonable about maintenance issues). For this reason, I would not recommend H M T to other tenants. Regardless of my behaviour as a tenant, they treated me with very little respect when it came to resolving the deposit dispute. I hope that this enables you to make an informed decision when choosing your letting agent.