Executive Lets

Rented from Exec Lets for nearly 5 years and always felt like we were treated fairly. We never had any issues and staff were always prompt in dealing with any queries and getting maintenance issues sorted out. Certainly one of the better letting agencies that I have rented from.

What can I say about Estate Agents in general that isn't negative, really? These lot take the cake! I've had to hunt down my landlord through the title deeds register and Facebook and make unsolicited contact with him to make him aware of a water tank leak coming through the ceiling over New Year because Exec Lets refused to send an emergency plumber, despite the property being "Fully Managed" They took a year to replace a damaged garage door which we couldn't use and was handed to us damaged.

They proceeded to use "Covid" an excuse even though tradesmen and businesses were operating. They tried to charge us for a full tenancy clean and carpet clean for minimal and negligible wear to the carpets (even though we had them cleaned with a commercial cleaner) They used OUR personal post-clean photographs, which showed how clean it was, to re-let the property on RightMove, yet claimed the property wasn't clean and proceeded to charge us a EOT clean.

When we questioned why they'd used our photos, Tracy flat-out lied and claimed they were the "old photos" despite the pictures having our recent furniture imprints on the carpets and timestamps on the photos. We finally received our deposit back 20 days after handing back the property, and after several emails and threats to make a claim to the TDS for withholding the deposit without due cause.

The one palms you off on the other (Tammy on Tracy and vice versa). Poor communication Untrustworthy Liars Don't get me started on that Harry Hill look-alike - Steve McCready, Director of this shambles, who upon my confrontation with him about the poor handling and reactivity of the ceiling leak we had, didn't even seem to think there was an issue with how they dealt with it, defended his 2 staff and told me to "make a complaint to the Property Redress Scheme, if you have a problem".

This is how they deal with things. It's beyond me how they're still operating. If you're a Landlord - honestly, you're being fleeced. If you're a tenant - Good luck, take a million photos, keep a record of everything and if their lips move it's because they're lying.

I used this letting agency to find a tenant for my property on the "Fully Managed Service" agreement. Their agreement states that they would carry out "Credit History Check" to ensure that they would find a suitable tenant. They found a tenant for my property "very soon" who stopped paying the rent just after few months! They were ignoring my phone calls and it became evident that they didn't actually carry out the credit checks and gave the tenancy to one of their friends who was bankrupt! They caused huge amount of distress and loss to me and my family.

Terrible, terrible and terrible STAY AWAY. They steal your money. I read all the below comments before I moved in, hoping it wasn't true. I wish I had listened to the people. They never fix things they promise they will fix at the start of the tenancy. All they care about is getting people in and that's it. Their maintenance site is terrible, if you have a problem they ask you to put it on their and then never fix anything.

The staff are rude especially Tracy ( stay away from her at all costs). They are more for landlords and not the tenants. I feel sorry for the people who rented the flat after me, I wanted to shout run but I needed to get out. Worst agency I have ever come across. Read this and stay away, you're better off finding a agency that isn't just about the landlords.

I could write all the issues they gave me on here but I can't be bothered. Just stay away, no people should rent from a agency that tell you mould isn't a problem and you should just paint over it when you first move in. Listen to the reviews and stay away!

Just wanted to leave a review to say how impressed I was with the service at Execlets. Had a spot of bother with the landlord who for whatever reason mortgage on the property half way through the tenancy. This lead to the bank requesting an eviction. Execlets the estate agents were with me the whole way and went out of their way to assist me with legal advice regarding my rights. Big thanks to Tammy, Tracy and the rest of the team. I wish you all the best

Me and my partner rented a property through Executive Lets and have nothing but praise. Tammy is a credit to the team and I'd highly recommended them. We had a fridge freezer break down and it was replaced quickly with them getting onto it straightaway. We were even informed of updates along the way. You can feel secure knowing any issues are resolved quickly and efficiently.

I have used various letting agents across the years and have to say the service I get from the team at executive lets is second to none. Because it is a privately run family business you are valued & looked after far better than with the bigger chains. I have over 25 properties under management with executive lets & very rarely is there a rental void more than a couple of weeks.

The tenants are vetted very well so there is minimal risk of non payment & the properties are kept in good condition. Payment of the rent into my account is nearly always on time. The inventory is done so well at the start of the tenancy that if there is any work needed to be done when a tennant leaves there is no argument. Any maintainance work that needs doing is done swiftly to keep the tenants happy & it is done as economically as possible with no mark ups on the bills which I have encountered with previous agents.

I have recently sold my property in Leeds which was being managed by Steve, Tammy, Tracey and the team at Execlets (Netlets). The team have been looking after my property for around 4 years and have done an excellent job in that time, placing good and properly vetted tenants in the property swiftly and with little fuss. The property was managed professionally and when things such as repairs were required these were done in quick time and carried out efficiently. I would always be consulted before any expensive repairs or fixes were carried out. Cheers team!

I have been using Exec Lets in North Leeds for over 10 years for my small portfolio of 3 flats. The service is excellent as is the price charged for lettings. The agency are most helpful to landlords in an ever changing legal environment we find ourselves. I will definitely continue to use their services.

I have now used Tracey and the team several times to secure clients for my property and each time I am impressed with their helpful attitude and remarkable efficiency. My property has been rented out within a matter of days and each tenant has kept the property to a good standard and has paid on time. What more can you ask. See you guys next time I need a tenant