Assured Residential Ltd

I would just like to recomend James Macalister, he sold our house in Friars Road, his service was second to non, always helpful and my computer use is very low so he would make sure we have our paperwork we needed. Always kept us up to date and in the loop, very keen all the time, wouldn't go with anyone else thanks

Excellent Company to deal with. James kept me informed at all times on the property that I bought, in fact he was fundamental in getting my purchase 'over the line' I would highly recommend this business, in particular James

I have worked for Assured Residential for nearly 15 years as a contractor responsible for painting and decorating houses between tenants. I have always noted that Ross and the team go the extra mile making sure properties are kept and maintained to extremely high standards. They have always settled invoices in a quick and prompt fashion. We were so impressed with way they look after there tenants I asked Ross to find my son a property to rent before he made his way onto the property ladder. I would highly commend Ross James John and Kirstie for all there hard work and efforts Many thanks Michael Graham Decorators Ltd

We used the services of James to sell our apartment having used Ross and his team at Assured as letting agents for 15 years. This was throughout good and poor periods in the rental market They provided an excellent service up to the sale of the property prior to handing over to James in the Sales team to market the property. James was thorough and professional and great to work with at all times.

He kept us informed and updated throughout the process and was honest and forthright- no games! We had 1 viewing that resulted in an offer for the full asking price and the sale completed in reasonable time so we were extremely happy with the outcome. After dealing with several other agents, both in the rental and sales sectors over the years only to be disappointed, we would definitely recommend his services without any hesitation.

WOULD HIGHLY RECOMMEND ASSURED RESIDENTIAL! We have just sold our flat using Assured Residential and we had a very positive experience. James Macallister was very professional and was extremely good at communicating with us every step of the way, even through the tough times. We would definitely use this company again if we sold a property in the future.

Very professional. We rented during lockdown, despite this anything needed was dealt with in the best manner possible. Moving out was very smooth and deposit returned quickly after agreed deductions that were fair.

As a landlord, I am really pleased with their work. I receive regular updates, get notified of any job that needs doing and I have always had good tenants. Everyone at Assured Residential is very professional and frankly, I couldn't recommend them enough.

We used Assured residential for a recent sale of our property. James was great throughout the process and made it seem very stress free. He was very professional and communication was excellent and speedy throughout. Should the requirement arise again, we would use their services in the future and recommend to others.

When applying for the property, the entire process was lacking communication on how they operate and how long it would take. They also ignored any emails about asking for an update on the process as we were obviously excited about renting the property. However, in their only email correspondence, it was phrased as if the application was just a formality and upon checking references succesfully, the property would be ours so we were patiently waiting.

Upon a phone call a week later though, it turned out that they never even bothered starting our application as there were a few other applicants interested and they wanted someone else in the end, no reason given. I feel uncomfortable knowing that we handed in all of our personal details to a company who never even bothered to treat our application, or us, with respect and were dismissive during any contact made with them. Do not recommend.

We have worked with Assured Residential over many years where they have acted on our behalf in both letting and sales. We've maintained a good working relationship and found them professional, responsive and well priced.

Critical: Professionalism, Responsiveness Rang to enquire about a rented property and was dealt with in a very unprofessional manner, and spoken to with a lack of respect. One to avoid.

Rented with Assured Residential for the best part of 6 years and only have positive things to say. Staff are friendly and helpful and issues were resolved quickly. A professional service from start to finish. Can't recommend highly enough.

Great Service and Knowledge.nothing to much trouble, certainly go the extra mile.5 Star.

I found the company to be extremely helpful and very responsive. They achieved the sale of the house in a very short time. I will definitely use them again.