Michael Graham Young (MGY)

I recently signed a lease on a property for my business and from my first initial viewing to everything that followed after, Cheryl in particular was fantastic. Any questions I had I would get a reply straight away, Cheryl was very supportive, and made the whole process run smoothly and far less stressful than I thought it would be, very happy with MGY!

We have just went through our second move with MGY and their services have been very, very good. We always get a prompt response to our requests that will either outright address any problem or at least will try to find a good solution. Specifically Jonathan is a fantastic agent.

Jonathan has been a great help throughout our tenancy application. From start to finish there was transparency in the communication we received, and everything run so smoothly! Any questions and queries we had were answered with clarity. The welcome brownies after signing were also a lovely surprise, would 100% recommend using MGY to find a property.

MGY have been fantastic and supportive throughout the duration of our sale. Oliver, in particular provided expert advise from the onset. We received a quick valuation and the photographer was here the next day. The process was long and Oliver showed great patience, knowledge and helped unblock some points with the solicitors. 5* Service would highly recommended!

Recently sold a property through MGY Cardiff Bay office. Everything was perfect from Oliver and the whole team, from initial survey, arranging photos and EPC survey through to completion with the final sales and aftercare team. Have no hesitation whatsoever in giving a 5* rating, especially compared to the service of various other agents we went through with our purchase

Recently purchased a property through MGY, from the first initial viewing, to organising further viewings simply to take measurements etc. they couldn't have been more accommodating, communicating with everyone was effortless thanks to Oliver! As first time buyers we're feeling very thankful that MGY made the whole process feel a lot less stressful than we initially thought it would have! Thanks again Oliver and the team!

Becky gave us an excellent service from viewing to completion when purchasing our apartment. She was very professional, knowledgeable and always answered any queries very promptly. Thank you so much Becky and MGY.

The simplest of transactions - no chain, first time buyers - took six months to complete! Cost extra 1200+ in stamp duty. Agents apparently unaware of restrictions on buyers when they introduced them. Unaware or not prepared to share issues with similar sales. Little or no contact during the six months. Complaints whitewashed. Have been engaged in buying/ selling 10 times in past 20 years. This is by far worst experience. AVOID!

Fantastic service from Becky and Oliver who sold my apartment, as well as my partner's. Big thank you to the sales progression team, for assisting during the sale process. Will highly recommend.

Oliver and Becky were excellent in their communication throughout my recent property sale. Becky provided prompt feedback after each viewing and Oliver chased the solicitors to ensure we met the deadline of before Christmas, updating me every step of the way. I'd recommend MGY to family and friends and would use them again in the future.

Many thanks to the team at MGY (Bay) - Jonathan, Sian and Nicola - for your recent services! Very pleased and would recommend

I highly recommend MGY with my recent purchase, Oliver has always been around to answer any queries which helped the process through and will also be having the lettings team manage my investment. Will happily buy through these guys again in the future! many thanks!

Have just purchased a property from MGY. Exvellent service, very professional, polite and helpful. Highly recommend

Oliver has been great throughout the purchase of my first home. Always quick to respond and made sure I was happy along the way! Wouldn't hesitate to recommend MGY, they've been fab!

Anti-student agency! What a horrible attitude you will see when you tell your profession if you are a student. Being postgrad or undergrad is the same from their narrow viewpoint. I think the problem back to the lack of qualified people working for this agency. More workshops are urgent for better service quality.

Very helpful, and professional. I forgot my keys in the apartment and locked myself out. I found the emergency number. Then Toby ( one of the agents) had to leave his commitment and help me to assess my flat again and that was very quick. They are supportive.the flat I rented has abeautiful view on a reservoir located in the twon Center close to the bay, good affordable rent price. And the agency is considering and understanding to any changes

Toby & Nicola have been incredibly helpful & proactive. The communication has also been great. Highly recommend them

Both Oliver and Becky were a pleasure to deal with from start to finish. They sold my flat in the Cardiff Bay area and kept me updated every step of the way with viewings, offers and the conveyancing process. Highly recommend!

Used to sell flat in Cardiff City centre. Really good value fees, great advertising pictures, and always very quick to reply to messages and calls. Flat sold on first day! Helpful and accommodating on day of completion with moving out time / came to collect keys. Would recommend!

Excellent service from MGY Heath branch. Steph, Meriel and the team were fantastic at selling my flat and helping us to buy our next property all within a week. They went above and beyond what we expected of them. Would highly recommend

MGY went above and beyond to sell my flat. There were some issues with our building but MGY's service continued and got it sold, for a price that I was extremely happy with. Definitely recommend them and Oliver who looked after me was 5 stars.

James and his team at MGY at Radyr branch worked hard on the sale of our house, even through this difficult time. They were unfailing in finding clients to view our property and arranged the visits to fit in with our requirements. I would recommend them to anyone wishing to sell their property

I ve just have just had my kitchen fitted by Chris and Andrew. I am absolutely delighted with the result. Chris and Andrew completed the job to a very high standard and I would thoroughly recommend them. I had some extra work done when they were here. Nothing was too much trouble. Every evening they cleaned up any mess. The kitchen has surpassed my expectations. Thank you so much.

We've just bought a house in Radyr through MGY Radyr branch and James was absolutely brilliant. We had our heart set on the perfect house, and despite complications with probate, he assured us throughout every step of the process. I wouldn't have any hesitation selling my home with MGY!

Having had such poor service from another company, we were hesitant to use another to arrange the setting up of the contracts etc. We settled on the MGY office in Birchgrove and have been so exceptionally pleased by the ease of the service, the friendliness and efficiency that all our rental queries have been handled with. So pleased we chose them, I would 10/10 recommend

I have been a tenannt with MGY for 2 months now, and i can safely say it is the worst letting agents i have ever dealt with, and theres been a few. Firstly we paid them 300 in fees. Extortionate. Then on our move in date the place was literally filthy. Complained and asked for a reduced rate in rent for the first month as it was unliveable. They told us we signed the contract we had to pay the full amount.

It was that bad we didnt move in for 7days until we had it professionally cleaned ourselves. Customer service is terrible. We are still in the process of claiming back the money we lost. Please never use this letting agents.

I used MGY to try and find somewhere to rent with my fiance in Cardiff Bay. I just finished University and was starting a job in the outskirts of Cardiff so wanted to be settled in a new home before then and my fiance works from home. I felt judged and as if we were wasting the letting agents time - she couldn't wait to get rid of us and refused to show us some of the properties (she claimed she had a very busy day despite us booking a number of viewings with her after she would only show us one property).

I felt that because I am 21 years old I was too young and my custom was of no value. She seemed to be more concerned about keeping the landlord happy than taking our business and was totally against compromise. We were told by all other letting agents that it's always worth bargaining with the landlord, asking for things if we want them, for example removing one of the double beds so that we could put a desk in and some of our own furniture. However, when I enquired about the possibility of requesting some things from the owner, the agent made it clear that anything we could want would be totally unreasonable and that we couldn't possibly ask anything of the landlord.

Any questions we asked about the one flat she did let us see, we recieved one word answers and attitude. It was an awkward situation that I wish never to experience again. The service we received was disgusting, I have warned all my friends and family against using MGY and certainly never will be approaching them again. I am now happily settled in a new home, thankfully without the help and hassle of MGY. Every other letting agents we used were wonderful and I urge everybody to avoid any property let by MGY, it's not worth it.

Used these to help find me a Cardiff by flat and while we didn't end up getting it through them I thought they offered a very good service. Unlike some they didn't show us ground floor flats when we has said we didn't want them and they listened to what we could afford. Everytime I went into the branch I was welcomed. its also a very nice office with comfortable waiting space. They had a good selection of properties and really knew all the bay properties. I also thought the staff were super helpful.