Ashbourne Estate Agents

Approach with caution, sly and underhand estate agent who rip off tenants along with landlords. Falsely deducting money from deposits and charging landlords for fictitious works.

House on Rightmove does not have EICR yet this bunch of cowboys are still advertising it for prospective tenants. I'm sure that's illegal. Lets see what the authorities say. A decent agent would have asked to see relevant legal documents before advertising on Rightmove

Paul was easy to work with and sold my house faster than I expected. He also helped me sort an issue out 9 months after the sale had gone through.

Amazing service throughout from my primary agent and the rest of the team. Everyone I dealt with had an excellent and honest attitude. I thoroughly recommend.

The worst letting agency possible. To be avoided. Appalling customer service. We were treated like second class citizens during our long 4-year tenancy. Paid rent on time and kept the house in excellent condition but when it came for the agency to fulfil their part of the bargain there was no concern for us at all. Maintenance calls went unanswered, and it took endless emails, angry phone calls, threats to report to the council and eventually an actual CEILING falling on my husband.

This is when we decided enough was and handed in our notice. This is when we knew just how abhorrent their behaviour towards renters really was. They claimed they never received our notice and bound us to pay an extra month of rent! At this point we did not want to fight we just wanted to leave; but they did not stop there. They then informed us that they were withholding our deposit due to the damage left in the house.

When we asked for proof of damage, they gave us the usual run around, false promises and fake reassurances. It took me and my husband calling and emailing EVERYDAY and the threat of legal action for a response. Miraculously the damages where not that bad and only required 30% of the deposit. Its been TWO MONTHS and I have JUST received the deposit but still they refuse to produce an itemised list of the damages they claim to have found in the house.

Its disheartening to think this is the way the agency is run, I am disgusted by the treatment I received from each and every one who answered my calls and emails, I swear I spoke to every living soul in that agency and every time I was met with another disingenuous person. My advice to the reader, cut your losses do not sign up with them. The whole place is ROTTEN.

Looked into renting from these guys and they initially told me they did not think I would be a suitable tenant as I work 2 part time jobs instead of full time (I make 22k a year before extra hours which I take when offered). They then said they would get back to me, asked me to confirm all my contact details and never got back in touch. I'm sorry I chose to earn more than full time at min. Wage.

From the very beginning the team at Ashbourne were amazing! They quickly got us into view the property we were interested in and by the end of the day the had managed to help us secure a deal for the property. The sales process was extremely smooth thanks to Paul and his team. We will definitely be returning for future purchases as this experience was a very pleasant and reassuring one. I would definitely recommend Ashbourne Estate agents to anyone!

Awful experience with urban homes who operate out of this estate agents. Sold our flat a few months before moving into a let property, leaving me in a very awkward position as I am a student. Very hard to get hold of by email and their guarantor process is overly complicated. Furthermore, they were meant to cancel my electricity policy as I wasn't moving into the property anymore. Yet, a few weeks I receive a letter stating my policy had started! I wouldn't recommend.

Ashbourne were incredibly helpful and supportive with my property search. With their help I found the perfect property for me. I can’t thank them enough for their patience and understanding. I will definitely use them again if I have to ever repeat this process.

Most friendly and helpful estate agents and they put me on to a awesome morgage adviser really happy with there service

Would highly recommend, the staff are friendly and knowledgeable. Ashbourne sold my property after another local agent had struggled to sell it. I will definitely use their services in future.

Sold my property very quickly and the communication throughout the process was good. Would recommend.

Ashbourne were incredibly helpful and supportive with my property search. With their help I found the perfect property for me. I can't thank them enough for their patience and understanding. I will definitely use them again if I have to ever repeat this process.

Today we have had a view to a house situated on Shakespeare Rd. We made a quick decision and we told them we like the property and we want to get it. They said ok, you'll receive an email and you can fill the form. They asked about our income, guarantor, and we tick all the boxes., as we are both professionals. I have waited and wasted time, didn't get email.

I have called them back, they lied about the landlord, conditions, etc. Finally, at the end of the day I received an email saying. Sorry we offered the house to someone else. Totally unfair and useless, hopefully nobody will have the same experience with them. I feel absolutely discriminated and disgusted.

This is the worst agency I have interacted with. I have been subject to an extreme lack of professionalism from a property manager (based in the Southsea office). No answer to most of my emails, extremely long delay in dealing with urgent issues, unauthorised access to the property and more importantly lack of respect and dishonest. After months of patience, I had to report that in writing to their head office asking for a switch of my property manager. Surprisingly, they informed that I do not have the choice as this is the unique property manager they have, and I must live with it! I do not recommend that agency at all.

Was absolutely amazing service. The agents are very friendly and more than happy to help, moving has been an easy process thanks to the guys, I couldn't be happier!

Very good service, professional staff offer good advice and have helped me get the best rent for my property. They send out a monthly newsletter that keeps me updated on latest legislation which saves me the time and hassle of looking it all up myself.

Their branch manager, Sally, was extremely helpful, friendly and went out of her way to accommodate for my query. A very professional and attentive service, very pleased and grateful