Fortune Private Property Sales & Services

It really depends on the owner of the property how it goes. They will put in for a repair, but if the owner does not approve, or decides to be cheap, that's what they are stuck with. I have e had a decent experience over last 5 years, but sometimes my owner chooses the cheapest way to deal with repairs.

Truly the BEST property management company my husband and I have ever rented from! They were ALWAYS so prompt about any work orders I put in. Mara was great, always quick to respond and very helpful. We got our entire deposit back as well which is always appreciated. This is a great company!

Its been 5 years living in one of their properties and I have no regrets for my decision. This has been a great experience and mostly because of the customer service experience with Fortune Real. Im by far one of the most pickiest people due to the nature of my work in Healthcare. With that being said I have not only enjoyed living with this company but the quality of care they've shared with us.

When something was wrong they responded within 24 hours every single time. When I had a question or went through hard times they understood and worked with me. Im leaving only because we've built a house and believe its time to graduate from renting at this time. Due to Covid we had some unforseen circumstances with my job but they worked with me and really made us feel like they cared and I believe they did.

I wish that I could hug them all and kiss their cheeks because they've made me feel like family. They made my stay warm in the winter months and cool in the summer. I give this company 2 thumbs up, 2 big toes up and wish nothing but blessings for them. Thank you Fortune for helping me raise my family in good hands.

BEWARE YOU WILL NOT GET YOUR DEPOSIT BACK. Please make sure you inspect the home THROUGHLY before and after move. THEY DO NOT DO A WALK THROUGH WITH THE TENET AFTER MOVE OUT THEY DO THEIR OWN WALK THROUGH. I WAS NOT TOLD THE DETAILS OF THE WALK THROUGH UNTIL AT LEAST 2-3 WEEKS AFTER THE MOVE OUT. There was a cracked window that was there when I moved in and was still there when I left.

The crack was not identified on my move in or on any inspections done BY THE COMPANY while I was living there. however a $500 was taken out a $800 dollar deposit for this. You are given a inspection letter from the company after move in but it doesn't specify to review windows.please check THE ENTIRE HOME! I had one inspection in which I never review results/report from.

If you rent from this company be sure to keep all documents and make sure you document and report EVERYTHING. When I moved in I reported several issues with the home that where never fixed. Such as the bath tub needing sealed due to rusted bottom and holding water. As well as stains on the carpet. While living there it was difficult to get maintenance to come out and when they did it was a whole process and no one really knew what was going on.

I have worked with this company as a professional Realtor and as a tenant. I can tell you that both experiences have been great. I have recommended my clients to them and they are taking great care of them. As a tenant I do not have any problems with repairs. I have not had any issues with the staff. So if you need a great property management company or if you are a tenant, you should give them a try.

Terrible management company for both tenants and landlords, beware! Lived in one of their properties for 6 years, the rent goes up every year (it gets ridiculous!) and inspections rarely happen (we had only two in six years). Upon moving out, expect they will take your whole deposit and then charge you 1-2k in repairs on top of it. That is what happened to us, we were okay that they kept the deposit because we know that usually happens. However, we expressed that their additional charges fell under normal wear and tear especially based on the length of time in the unit, as well as issues the property already had.

A manager or supervisor was supposed to contact us regarding our concerns. No more contact was received, later we learned via our credit report they had sent it to collections. As with any rental, if you use them, take before and after pictures, document everything and expect they will try to make you foot the bill for getting the property new for the next tenant.

I have dealt with many property management companies. Also I have worked for a few myself. This company goes above and beyond all my expectations. The staff was very fast with processing our applications. When we moved in, there was a few minor issues. When I reached out to them, my issues were handled and got someone over less then 2 hours! That is impressive.

This companies cares about their renters. If i could give them 10 stars i would. Don't pay attention to the negative reviews. Honestly I never leave any reviews, but this company keeps exceeding my all expectations!

Phenomenal property management group! They are fast and efficient at getting your maintenance issues taken care of. Anything you need, they get right on it. They answer emails in a timely manner. They have an easy to use online system to make payments and/or set up auto-pay. They returned my entire deposit promptly. I absolutely loved working with them and will definitely use them again when the opportunity arises! They are good people and treat you like a real person. Special thanks to Karen and Destiny for top notch service.

I've rented with Fortune Realty Property for almost 2 years now and I've had a great experience with them. The ladies in the office have always been very helpful and friendly. I'm transferring to another city and I am having to terminate my lease early. I explained my situation and they were very helpful with explaining what I needed and they were very quick in getting another prospective tenant.

This has been a very easy company to work with. I haven't needed maintenance much but the two times I requested service I had someone out the next day. The ladies in the office have always been great at responding to emails or answering questions I had. I recently worked with Kay regarding ending my lease early and she was very reassuring. I was terrified I was going to end up paying rent for two houses but she explained that in most situations a new tenant is found quickly. And she was right because that's exactly what happened in my situation. I would most definitely rent from this company again if I moved back to the Dallas area. Th

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