Gatekeeper

Gatekeeper are very professional letting and estate agents. We rented our property via them and then sold it. Their sales process was superb and very slick especially through their recommended conveyancing team. Such a smooth sale, great service. Highly recommend the whole team.

Very good agency. Everything you need to know explained, very efficient and easy to work with. Communication is very good. Pricing is very competitive to others on the market, worth using and would definitely suggest others use their services. Recently I had some issues with the tenant, which required a little diplomacy to resolve; gatekeeper went out of their way to resolve the issue with the tenant which was a relief to both the landlord and tenant.

PLENTY OF FAKE REVIEWS! Avoid at all cost or it will literally be your cost. Check out the real independent reviews as well they generally score VERY badly (I wish I'd checked), if you ignore the blatantly fake reviews. In my case I found a property to rent and put the money down to take it off the market and secure it (as they described it). I got a phone call less than an hour later to say they wanted more money and this put it outside my budget.

They said the money I put down was non-refundable and tried to push me in to another property or lose my 150. I have lodged a complaint with the Ombudsman and Office of Fair Trading and passed the issue to a solicitor friend to deal with. Try Finders keepers or Chancellors. They have been much better to deal with and more professional and not welched on the deal.

A really brilliant lesson in customer service, both Phil and Harriet have been so helpful and have got the job done in just a couple of days. Can't speak highly enough of the team at Gatekeeper!

Gatekeeper were wonderful when my husband and I were looking for somewhere to buy in Oxfordshire. Very efficient, kept us updated with text and email confirmations for viewings, and Hazel was wonderful when showing us around. Very friendly team, very nice people, and smooth and efficient to deal with. One of the best experiences we have had in our house-buying journey.

Hazel was more than willing to help me and my partner find a property, she went above and beyond to ensure we got a viewing. Thank you!

The people at Gatekeeper have been nothing but attentive and lovely throughout the process of enquiring and viewing properties. Hazel especially has been wonderful at keeping us informed each step, and we have appreciated her honesty with us.

Gatekeeper are an exception to the norm, in their high standards of customer relations, integrity and reliability. Refreshingly polite, courteous and thoroughly knowledgeable of the property market in all its disciplines, including sales, letting and management services etc.

Have made the moving process so far very easy and have been extremely helpful :

Very fast and very professional team! I recommend with confidence!

Hazel was very professional, very responsive to any email I sent over. She was very friendly, ensured everything went as smoothly as possible. Would recommend to anyone looking to buy/rent.

The lettings manager was prompt, professional, and approachable. Hazel stands out from the average estate agent. Thank you for a pleasant experience. Would use gatekeeper again.

When we have requested repairs jobs, they have been dealt with quickly and efficiently

Great communication and no hassle. Everything was well explained and the steps were very straight forward. Would highly recommend it.

Fully recommend Gatekeeper Witney. Harriet and the team managed my house purchase wonderfully, returning phone calls and answering emails quickly, which took a lot of stress out of the processes. Very much a personal service, done with care.

Having bought through Gatekeeper for the first time recently, we were very impressed and grateful for their hard work, professionalism and approach. Phil at gatekeeper came recommended to us and we can see exactly why. If we ever sell he will be the first man we speak to. Very efficient in his work, his work ethic was impeccable and just an all round nice person.

We have been on the property ladder for ten years changing houses on three occasions and without question Phil and Gatekeeper are the best we've experienced. Thank you all very much.

I have to say I am very impressed with the service the team has offered. I seldom leave reviews but credit where it is due. The local sales team have been fantastic in arranging viewings and sorting answers to questions and the central team have been great sorting paperwork and check in.
Questions about rent payments and maintenance have also been dealt with seamlessly. Well done all

Phil was really helpful and polite. Felt that he listened to my comments and the feed back I have had since has been really pleasing

We were exceptionally pleased with our flat inspection with Asheley. She was extremely positive and helpful in every way and made sure we were happy with everything within the flat. It was great to meet Asheley and put a face to the name. Issues were doubt with straight away and updates from the landlord were really great to receive. Thank you.

I have been extremely impressed by the support offered by Lucy and her team. I have received honest and constructive feedback about the property and that helps build my confidence. Thank you for your support and guidance

Hannah has been great and very friendly. Any questions that I have had, she has been able to answer or point me in the right direction and has been very easy to contact. There has been a lot of problems with the property that we have moved into but Hannah has ensured us that it will be all sorted.

As expected Lucy always reaches the high standards of service I have come to expect and rely upon. Once again many thanks for all your hard work.

Dan was very thorough and even took us back to a property after ours so we could make our final choice.

My husband & I were previous Tenants of Gatekeeper and were exceptionally impressed. We have now just bought our first property through them and they offered us the same high level of service and dedication we have come to expect over the years. Your efforts and support are very much appreciated

I have 2 properties in different towns with Gatekeeper which I rent out. Both the local teams and central office team are exceptionally customer focused. They always have answers to questions and take the time to explain details and make recommendations. My tenants are also really happy with the service and support they receive.

Came out at a moments notice and also listened to or requirements and sent only info for properties within our remit. Thank you

We were exceptionally pleased with our flat inspection with Asheley. She was extremely positive and helpful in every way and made sure we were happy with everything within the flat. It was great to meet Asheley and put a face to the name. Issues were doubt with straight away and updates from the landlord were really great to receive. Thank you.

I've had some horrible times dealing with agents before, but everyone I have dealt with here has been helpful and happy to try and look after me. What a refreshing change. Thanks

Lucy is efficient and friendly; everything has been very smooth for us, which is just perfect for us. Always on point with the detail and supportive when we need help.

As a first time landlord I have been very happy with all the support and advice the team have given me.
Made renting an easy experience. Special mention to Phil for all his help.

My partner and I have just moved into a property managed by Gatekeeper and I have to say we are both blown away by how simple and easy they have made the whole process.
Having rented before it can be a painful experience but this was a dream... well done guys keep up the good work.

I have rented 2 propert with GATEKEEPER over the past 2 years and they have been excellent to deal with

Any reported issues dealt with swiftly

Great support at check in and when moving out

I have used gatekeeper to rent out my property for many years now and always been very impressed by the proactive nature of the team and the support they give me and my tenants
Very happy

The whole team at Gatekeeper have been fantastic. Always friendly service on the phone and when I was shown around my new flat. The property care team kept me up to date at every stage of my application and have been nothing but a pleasure to deal with. I would highly recommend this agency, the whole team are friendly and down to earth, if there has ever been an issue they are quick to resolve and always happy to go above and beyond. Thank you!

Being a dab hand at renting properties, and over my time dealing with several agents. Gatekeeper have by far raised the bar in my standards. Fantastic communication, great customer service, they always listen to what we have to say and always deal with our queries immediately. Very friendly and professional. 5 stars always.

I have rented through Gatekeeper for 5 years now. Unfortunately, due to relocating for work I have to move out but I would like to thank the property Care team for being brilliant over my time in the property. I wish I could take them and my house with me when I have to move. Thanks again for the hard work

I have just rented with Gatekeeper and been blown away by the service. From the initial viewing through application and check-in. Every member of the team has been so inform active and friendly. Can't praise enough. Mad a potentially stressful time super easy. A huge thank you

so glad my landlord has switched to Gatekeeper,.. Gatekeeper was in FULL contact with me from day1, i have had a full inspection and they have taken notes of the problems. Tom done the inspection and took the notes, within the week he has arranged to get 2 of them looked at by contractors. always communicating by phone or email to keep me up dated.
A+++++++ Service

Really poor property care team, seriously incompetent. A failure from start to finish really, the house wasn’t cleaned to a professional standard when we moved in, the landlords junk still left in the garage and Stanley blades dotted around the house left behind from the carpet fitters. Numerous appliances stopped working in 7 months, the gas job being one of them which took 6 weeks to replace due to the fact they “never received my emails”.

I had proof they were sent but they still insisted they never received them. Upon moving out they have hammered me on my deposit for some very basic wear and tear and some paint marks that weren’t even me!! They also deducted money from me for things that weren’t clean when I moved in so I’m left them untouched. Unsurprisingly the check out report they send contains no photo’s only descriptions and heavy cost reductions from your deposit, I tried to dispute some and asked for proof of it being done before I moved in but instead they just submitted me a final offer email for exactly the same amount they tried to deduct in the first place. Also, they are still trying to charge renewal fees after June 2019. All in all a complete cowboy outfit, don’t waste your time.

We rented a house in Swindon through Gatekeeper. We have just bought our first home and we just wanted to say thanks because the team couldn't have been more helpful during a stressful time! They made sure we knew what we had to do throughout the whole process of checking out and while we were in the house (just over a year), we only had a couple of things that needed work and Gatekeeper got maintenance people out quickly to fix them for us.

When they needed to come to the house for viewings, we always got a text and an email to let us know what was happening and when we had friends over they understood and rearranged viewings around us. We would definitely recommend them - we've rented through lots of agents in the Area and we both felt that Gatekeeper has the best service and has thought about what tenants need.

Thank you as always to the team at Gatekeeper, and in this instance especially Phil and Alex. Both worked very hard to make sure the transition to new tenants was as quick as possible, yet making sure that both new tenants and landlord get the best agreement

Very helpful with our purchase and have always been easy to talk to and to clarify our queries. I would recommend the service to anyone.

I've now bought twice and sold once through Gatekeeper and I am constantly impressed by the dedication and professionalism of the whole team. Can recommend to anyone thinking of buying or selling.

As a Landlord I cant speak highly enough of both the Swindon Team and the Head Office. I mange my property myself but they always give me great advice about the market and pricing for rent reviews etc and its easy to get deposits returned etc. The online Log In for Landlords lets me see the status of everything 24-7 which is great as I work shifts.

Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very easy and I would definitely recommend to anybody.

The service and advice I have received has been excellent from start to finish.
Mat was always available to answer my questions even at weekends. I was a bit worried about selling my mothers property but it has been very simple and easy. I would definitely recommend Gatekeeper. I could not be more happy with the service I've received.

The team did an excellent job. My partner wasn't quite sure of the first property they showed us. But they quickly took us to another property in which was great! Altogether, they are very friendly, helpful and did an excellent job. I would recommend any day. Thank you for your help. 😎

Excellent service, marketing was second to none, property sold within 21 days, Team are professional and approachable, offering a service that is second to none. Kept up to date every step of the way with practical and helpful advice, would highly recommend to any would be seller

Gatekeeper are full of totally inadequate staff that operate like their job is to make you as dissatisfied as possible. Could never get a decent answer from any queries (always being made to an 0845 number so you are charged to chase up every time). Had 3 different Property Managers equally as useless as the last, never having any communication between each other or an idea at what goes on.

Also be warned, we received information from another letting agency that Gatekeeper only allow you 6 month leases so that you can 'work out if you want to stay long term' but this is actually common practice so that they can charge renewal fees. You have been warned!!

Unfortunately I had the misfortune of renting out a property from Gatekeepers in Chain Court, Old Town, Swindon. The problem started from first viewing when the gatekeeper agent lied to about damp marks on the walls. We were told they were historic issues and had been fixed however a few days after we moved in we realised that the wall had mould growing on it.

Six months ahead, after countless number of visits from supposedly damp experts and a large hole in the wall to investigate the issue, nothing has been done yet. Me and my wife are both developed breathing problems and my numerous tries to get released from the contract have failed on the basis that the damp issue is under investigation and there is nothing else the landlord can do about it.

We are forced to sleep in the lounge of a two bedroom flat because both bedroom are in unliveable conditions due to exposure to mould. Furthermore when we moved in the bed in the second bedroom was broken. On contacting gatekeepers, rather then apologising the landlord sent a message through them to say I allow the tenants to buy their own bed however they will have to store the broken bed in the property and put it back up when they leave.

After a few heated arguments they agreed to replace the bed, a month after we moved in. There have been numerous other issues in the 5 months we have been in the property ranging from washing machine breaking down, mould in kitchen cabinets to finding used razor blades behind the toilet sink from previous tenants. I am not sure how they are with other tenants but from this experience I would not recommend gatekeeper to anyone and would advise any prospective tenants to contact current tenants about behaviour of the landlord with tenants.

I would like to advice all estate agents specially gatekeepers that they should be more mindful of tenants rather than just being a landlord's agent. Tenants are the ones who suffer from any problems with the property. The landlord and estate agents should appreciate that any delays in rectifying these issues have a huge impact on their standard of living especially issues that can impact tenant's health e.g. Mould. At the end of the day tenants are your customers and you have no business if you have no tenants.

I have used gatekeeper to handle the sale of my property on two different occasions. Both times I have been very pleased with the service provided. Highly recommended.

The entire team from top to bottom were professional helpful and friendly. We were kept informed at all stages right through and everything went as planned. Thank you.

I have never rented a property before and the team at gatekeeper are amazing! Really helpful and nothing is ever an issue! I have had a couple of queries which was dealt with straight away! The fact you are kept upto date with all the progress of the move is a real gem as you know where you are with stuff.

Phil is the ideal person to promote a property for rent or for sale. I had tenants moving in within a week of Phil taking it on. And all hassle free. He is totally non- pushy which I like too. His articulate positive marketing did the job. Because of Phil I would recommend Gatekeeper to anyone wanting to let a property..or indeed sell. Many thanks Phil for a job superbly well done

We have dealt with the team at Gatekeeper for the last 2 years and in that period they have been nothing less than excellent. Whatever you're looking for, be it as a landlord, or a tenant, or a potential buyer I really cannot recommend them enough. Please give them a try.

I am very impressed by the service given to me by Gatekeeper. The team have been very detailed in the explanations and answers to my questions. As a new Landlord this has been really important to me building trust and giving me confidence I feel I need in my Letting Agent. Thanks to you all.