NSW Properties Ltd

Worst estate agents ever, didn't do any gas safety checks or electrical checks in my home for over 2 years, wouldn't sort the damp until I stopped paying the rent, now won't reply to any of my emails because they know they're in the wrong. Now refusing to give my deposit back so taking the legal route.

Had a fantastic experience with NSW buying our first ever home. They were communicative and gave a lovely gift box when we move in.

Critical: Professionalism, Quality, Responsiveness Paid half my deposit for damages that haven't been repaired which is not legal. Unresponsive to emails unless it benefits them

The only good member of staff that I had contact there with was Sarah, who ended up sorting some of our issues. We had a lot of concerns raised including hot water which we didn't have maybe 3/4 days of the week November until around February, not many callbacks regarding raised issues and in the end the landlord tried to charge us for stuff that we didn't even do. Honestly getting a deposit back in September instead of the 4 week time after the tenancy ended is ridiculous.

No communication at all, staff who spoke to us never passed on consents and such so everyone was unaware of what they were doing, but Sarah was great and sorted some things out for us. Wouldn't use the company again but it was fair experience. Would have been a great accommodation if only issues raised were sorted (only 2 problems were) or if the deposits were actually dealt with properly without it becoming a money making scheme.

We have recently put our property on the market with NSW.so far so good. We were extremely pleased by how professionally the whole team have acted. Nothing has been an problem.with them.changed photos.changed wording and adding in information. All done on the day we rang. The girls in the office do a great job.just fingers crossed now for a sale. Thanks so far.

Used NSW for several years now for advertising and handling rental property. Always a fantastic and responsive service, highly recommended. Staff go above and beyond to assist and deliver a great customer service to landlords and tenants alike.

From the very moment I contacted NSW about letting out my house I was impressed by the professionalism and level of service. The team answer calls and emails promptly, they are helpful. I think the thing I like most is the personalized web page for landlords which offers complete transparency and enables you to review feedback from viewings and follow the progress of the letting process. NSW have a superb team. I would recommend them unreservedly as a letting agent.

I have been a client for many years with NSW always received excellent advice and service from the team. Recently selling a property via them have found the team to be thorough helpful understanding and proactive. Sales negotiator Richard was outstanding and went beyond remit to achieve timescale results required. Highly recommended Thanks to the team

NSW have fully managed Morison Properties for the past 5years and have always provided an excellent professional service. References, contracts, and the deposit scheme have been seemlessly managed and all the necessary certificates renewed on time. They always keep us updated on new legislation and their online tools are very useful. Communication is excellent - any issues are dealt with very efficiently. Vacancies are filled very quickly.

They have a very friendly hard working staff with special mention to Jessica who recently drove forward a sale on one of our properties for us with great tenacity exceeding all expectation also Sarah in property management and Nicola whose financial help has been invaluable. NSW have released us from all the worries that accompany managing or selling properties and we would highly recommend Neil and his team.

We were lucky enough to find NSW properties. They made the whole process smooth, kept us informed and acted quickly and efficiently. Their paperwork process was easy and informative. Thank you so much. Lisa and Mathew Pearson

I've used NSW Properties for a number of years to manage my residential properties and they've always been a very efficient agent. Their Rent on Time service, guaranteeing my rents, has given me reassurance that even if my tenants don't pay the rent, I will still receive rents due. Their Property Management department have been really efficient in dealing with any property related issues and means that my tenants are really happy in our properties.

Very pleased with the service we received from NSW properties when purchasing our new home. Particular mention to Chloe who kept us informed throughout the whole process and answered our many questions in a timely and professional manner! I would definitely recommend NSW to anyone who was looking to sell/buy a house as they have been fantastic.

NSW have managed my property for a number of years providing an excellent service across the board. Their rent insurance service has really proved its worth recently as despite the financial issues my tenants were facing I still received my payments on the due date. Their property manager Sarah, ensures my safety certificates are up to date and maintenance reports are dealt with efficiently. Keep up the great work!