Cardens Residential

Sold it! Property sold at asking price, 10 weeks from start to completion. Thank you Cardens, great service.

I've been a tenant of a property managed by Cardens for 3 years. Staff have always been very helpful and always responded to questions and issues really quickly and efficiently. Happy to recommend.

Rented with these guys for nearly 4 years. Had a few issues with the property over that time you'd expect but where always quick and fair to get them sorted - including a brand new washing machine within a couple days. On moving out fair with the deposit and speedy with the return. Good communication with Beverley throughout and a pleasure dealing with Mark on moving out.

These people have no compassion what so ever! A day late and they are on your case. They will contact the uni and get one of the staff there to call you. They are relentless. Each day they'll email you rent due on 28th you've got an email at 6am on 29th! Legally they can't do anything for 14 days but this doesn't stop them Keep way from them they charge way over the odds for a room. There's far better out there.

Was with Cardens for a few years, and they're certainly not the best. I was spoken to in a patronising way when I first moved in by the agents, then throughout the tenancy the communication from them was wither flippant or lacked any sort of urgency, where I had to send chasers for emails I had sent them on multiple occasions. When one tenant moved out and another in, I was assured that that the contract wouldn't have to change with no further minimum 6 months tenancy period, for them to write up a new contract and change their mind the day before the new tenant was to move in with an admin fee that I was previously uninformed of.

They also conducted a visit without informing either of the tenants and then claimed they had contacted us before their visit, which was untrue and couldn't provide any emails to back up their argument. On the positive side, the property manager at the end of my tenancy was polite and friendly, which was a change from what I had previously encountered.

I bought and sold through and used Cardens to manage my property for 14 years and everyone I have dealt with has been consistently efficient, professional and friendly. They are very good at finding reliable tenants. Particular thanks to Beverley who managed an unusually difficult situation with my property so supportively.

STUDENTS STAY AWAY - wish I saw these reviews before. Very rude staff in the renting side. There is mould in the property and they are saying they can not do anything about this. They are instructing us to pull out and lose our deposit as the "mould was due to current tenants". I have spoken to the current tenants and they have said the agency are very unresponsive.

They are clearly taking advantage of the students and not returning holding deposit back despite not signing the Tenancy Agreement. The person I spoke to was very rude to myself. Never experienced service like this!

I'm not the tenant, a relative is, but I always found Bev from Cardens really lovely. They have always been kind to me when I have dealt with them despite not being the rentee and associated difficulties with GDPR et cetera! Minefield.

During my tenancy with Cardens they were extremely helpful all round, bringing electric heaters up on the day my storage heater broke whilst awaiting parts, they & the landlord replaced the mattress at my request with a quality new one and come the end of tenancy were very transparent, understanding and helpful. Highly recommended given my experience.

Students - Steer clear of Cardens! I wouldn't give them any stars at all if I could. In my opinion they take advantage of young inexperienced students. My daughter and her housemates viewed a property advertised as a 'house'. When they were shown around the 'house' they asked what was through the door in the hallway and were told 'it's a storage room but it's locked so I can't show you'.

They went upstairs to the living area and asked how you get access to the rear garden to be told 'through the door in the hallway'. When my daughter phoned me to tell me they had put down a deposit I asked her about the property. I immediately could tell this was not a house but a maisonette. I phoned Cardens to complain and was shocked by their unprofessional and terrible attitude.

In the end my daughter and her housemates got their deposits back and went elsewhere (that wasn't a good experience either). I feel so sorry for students who are treated so poorly by these money making scammers posing as estate agents. Something should be done about them.

Disgraceful estate agents. Rental property was let filthy dirty, in spite of the pandemic. Try to retain all the deposit. Just see students as an opportunity to rip them off. House was tatty and with cheap old furniture. Avoid them if you can. If you do rent from them, gather all evidence to protect your deposit or they will take you to the cleaners.

In agreement with the other reviews, if I could give 0 stars, I would. Frankly appalling service - they will do anything to try and get money out of you, especially the deposit of 500. An absolute rip off. I moved into the flat during the pandemic at the end of August. No leniency during coronavirus. I received the flat in a filthy state, the state of the bin (grey plastic pedal bin) literally would make you throw up (I've only attached the photos from the top as the bottom state is not pleasant to show in the photos but you get the picture) and full of mould.

The mop and the state of the fridge (I had to scrub the inside to get chocolate markings off). There were numerous markings on the wall, and I had to wipe every surface as the apartment hasn't been hoovered. Had issues with the window fitters, unable to properly open the windows. The Wi-Fi was very poor and failed to connect, leaving me numerous times without internet and had to rely on my own 4g network to manage online Zoom meetings - very frustrating during a pandemic.

They have no respect for tenants and arrange random testing at the very last minute, including fire alarm system, electrician tests etc. They email you stating someone will come in tomorrow for a property inspection but then come in the day before (in the evening after hours) knocking to inspect. If anything, make sure you are willing to pay out of your pocket for any maintenance charges.

For example, any lights stop working, you have to pay for a replacement. At the end of the tenancy, they insist we pay for a professional cleaning service when the state we received the property in was appalling costing up to 1000. They charged me 25 for the shower doors claiming the glass is frosted due to soap residue, which is completely ridiculous.

I have emailed with photos of how I left the apartment when I moved out and asking for evidence of what they were referring to in relation "shower screen doors were left very grubby with soap residue". However, I received no response from them. Strongly recommend avoiding renting with them, it will save you time and money!

I was a tenant with my family for the last 2 years with cardens. They are more professional in their communication and sorting out our concerns about the place we rented. recommended this place for everyone. All the best for team cardens

LANDLORDS AND TENANTS, I called up to enquire about some properties and was spoken to so rudely, it made me laugh in disbelief when I hung up. I have an unusual circumstance that would have actually ended up benefitting any landlord, but they didn't even consider consulting the landlords for any of the properties I was interested in. I have rabbits, but a perfect renting reference history (always leave properties cleaner than I receive them in which has been commented on by every letting agent, pay out of my own money to professionally fix anything I damage, never ever missed rent, etc, I don't mean to toot my own horn but I am the perfect tenant) and was willing to give 6 months rent upfront, which in this day and age is a goldmine for any landlord, and I've been told as such by every other letting agent I've contacted. However, because of the rabbits they wouldn't even consider asking. Now, if they'd said this nicely I would not have had as much of a problem with it, but not only are they excluding someone who would actually end up being an ideal long term tenant for one of their clients but also they're incredibly short and rude about it.

I then came online and saw the reviews they have and how their secretary has literally left their own 5 star review to try and boost their ratings. and everything made sense. It's ok, I'll take my 6 months rent elsewhere :)

Great estate agent, Kiera especially was so professional and always replied promptly. Thank you!

Although one agent at Cardens was quite rude to me at the start of tenancy, my faith in the business is constantly renewed thanks to Kyle Wynn. He is quick to respond to any issues. My radiators needed a special key to be bled and Kyle came over within the hour to bleed the radiators. Now my housemates and I can be warm again in our very cold house that has practically zero insulation. Thank you.

Although one agent at Cardens was quite rude to me at the start of tenancy, my faith in the business is constantly renewed thanks to Kyle Wynn. He is quick to respond to any issues. My radiators needed a special key to be bled and Kyle came over within the hour to bleed the radiators. Now my housemates and I can be warm again in our very cold house that has practically zero insulation. Thank you.

Although our student let this year has had more issues than any previous year that I've been in Exeter (broken boiler, faulty tumble dryer and questionable maintenance) our property manager at Cardens, Hanna, has been so helpful. We've had many technicians sent out within a few days to resolve issues and an open line of communication throughout our tenancy so far.

Absolute disgrace of an agency. They will squeeze out every penny. They clearly don't earn a lot of money so their eyes light up at the first chance to make some extra money from their clients. our kitchen regularly shorted out as soon as you use the 2/2 hobs available. This obviously turns the power off for all appliances in the kitchen but also the entire floor's electricity.

Our boiler also gave out during Christmas season and left us with no hot water or heating at all when temperatures dropped to 0. Deposits are a myth - Total 1100 in 'damage and cleaning' charged- still yet to get any sort of deposit back. we all cleaned the house thoroughly before leaving but they somehow expect it to be better than the condition we arrived in.

A few marks left on the walls due to posters etc. ended up incurring charges at 100 per WALL! AVOID AT ALL COSTS. we are students and asked for some leeway with rent due to us all moving out over lockdown;the house was effectively empty - denied instantly.

Having recently used Cardens' tenant find service for the first time we were very impressed with the efficiency and professionalism of the residential lettings team. Everyone we spoke to was knowledgeable and courteous and the team kept us informed at all stages. We have just met our new tenants and couldn't be more delighted. Many thanks.

I rent from Cardens and had a recent flood in my property. Cardens were so quick to respond and sort the issue, making sure I had somewhere to stay and was safe and supported whilst the damage was fixed. It makes a huge difference to have this kind of support when things go wrong and I can't speak highly enough of Cardens. Friendly, responsive service throughout too.

We have always found Cardens to be both polite and helpful. Also lovely students. Professional & way better than other agents out there. Trust me, we've used other agents over the years and Cardens are way up the agency league.

First we spoke to Sue, absolute babe. Very quickly and thoroughly showed us properties that were perfectly suited for us. We arranged a viewing for 2 hours later in a house we just knew we’d fall in love with. We were shown around by the beautiful Antonia, who after seeing our enthusiasm for the house, offered us a lift back to the letting agents... not all heroes wear capes.

We sprinted to gorgeous and charming Hanna’s desk, where we were greeted with sweets and a smile. We whipped our cards out (holding our breaths and praying for no declines) and within 10 minutes the house was ours! She clearly sensed the despair of broke students and went ahead to fill our bags with sweets and boxes of food. There are few times in my life I have appreciated anything more than that moment

P.s. this is not sarcastic, we had an incredible experience and will definitely be going back to them next year!

So helpful, efficient and professional - shout out to Hanna for putting up with all of our questions and concerns and guiding us through the process so helpfully and patiently!

Very good experience, the staff were very friendly and helpful

Hanna was so efficient, and guided us to the best decision possible. Would leave twenty stars if I could.