KeyMove Lettings and Property Management

Arranged viewing of property, confirmed by phone the morning of appointment. nobody from Keymove shows up! In an industry where the bar is set woefully low, Keymove manage to slither under it with room to spare.

Put up a property for sale with Keymove. Received excellent service from them. Robyn is excellent, always really friendly and very helpful. They chase up viewings and get feedback which they pass onto us. Robyn and Michael were great with keeping us in the loop with regards to the actual sale. Great experience as we've never sold a property before.

I would like to share my excellent, first class experience of dealing with Keymove when selling my home. From the outset Michael was fantastic, professional, friendly and helpful. There was a great sadness behind my reason for selling my house and Michael was very sensitive to this issue and very, very kind. Robyn was absolutely lovely and kept me up to date with viewings, telephoning first and then sending a confirmation email. Robyn was equally sensitive and equally supportive when I found selling the property overwhelming.

I would not hesitate in recommending Michael and his team if you are wanting to sell your home, they not only made the process seamless, they helped me by recommending competent solicitors within my area. A first class team, with a first class service - thank you.

Where do I start? We moved out of the home and cleaned it better then we moved in. House was ridden with fleas and filthy despite being told it was going to be cleaned. Moved in and cleaned the house down, at our own cost. Moved out of the house this year, and despite us leaving early and expressing that we needed time to sort out the house, they called us to clean the house with such an attitude and tone it's was vile.

Then we constantly got messages to clean the house as they were disgusted with the state of the place - despite us cleaning and scrubbing the place down. Turned out they never visited the house and only going off what they assumed. Returned the keys finally, and contacted about getting the deposit back. No deposit. They are constantly saying they are out of office or never calling back.

It's been over two weeks and still nothing. We are still waiting. They are trying to say that as we left the contact early (which we have not, we are well outside of the contract time) we could be charged over 300.00 It's appalling. Please, if anyone reads this review, step far away from Keymove as physically possible.

Excellent service. I was struggling to sell my property. Received great support from whole team. Much appreciated. Well recommended.

Avoid at all costs, there are many much better agents in this area: advised to remove my earlier fuller review via an email received from Keymove threatening me with legal action, says it all really

Rented a property from them for 4 years they are useless. They took my deposit because I painted and filled the holes in their walls. Charged me for the electric in communal areas and never repaired any issues I had with the property. Don't use them.

They only get 1 star cos of the young lass on reception! Worst company ever! Left us and 2 small children to live in a house full of mould and raising damp, with a hole in the kitchen roof, due to bathroom leaking, house is subsiding. We spent a fortune getting our rented property upto some sort of standard & got no compensation for any of it or for everything we had to throw away when we left their property. Had to prove 3 times that we had paid our rent over previous months and they still chasing for it, even though provided bank statements! Worst company ever dealt with, genuinely only care about money, not about people. Photos left are of some of the mould and massive crack in wall. Avoid if you value your sanity and health!

Walked into the shop yesterday to ask about a house to rent that I had seen on the internet, six staff in their office and not one of them asked if I needed any help. So I asked if someone could help me. asked about the house and just said its gone and looked away, didn't ask me if I was interested in any other properties, was it because I was in my work wear? surely it shows I am a worker lol

Seen a property on rightmove it was listed as available and has been on since Ma. So I rang to view and the bloke said that it was let the first day it went out. that was back in May!. I asked why are the marketing it then? He said they are awaiting referencing. two months to reference people oh my gosh really. I asked if I could leave my number in case they don't pass, he said NO blatantly and that they have plenty of people. How very rude. Well I definitely will not be looking at their properties again.

Appreciate all the hard work from the lettings side. Thank you very much for providing such a good service and returning the bond in such a fast amount of time.

Following on from another estate agent that gave a dismal service and no results, I found Keymove estate agents. Within a matter of weeks with no inconvenience to myself, my home was sold and exchanged. A very fast result, in a short time and handled in a competent and professional manner. Thank you to Keymove who made it a minimal task.