Northwood Peterborough Ltd

5 stars are very less for Mr. Robert King. I would advice anyone wanting to buy a house or rent a house to go to Northwood Romford for a delightful experience. Robert is very cooperative, patient and always answers your call which no estate agent does nowadays. Even post the sale the follow up was really impressive. I can't thank Robert enough for his time and assistance.

I have few issues but they was quick to deal with them.they always look after the issues and try their best to solved them.

Landlords avoid at all costs. Constantly chasing the rent for my property. Never paid on time!

Robert King was fantastic: very pleasant to deal with, knowledgeable, trustworthy and punctual. I would not hesitate to recommend him and Northwood.

Total rubbish agency if you are a tenant they always mess you around on repairs. They never get back to you when they say they will they feed you a load of old nonsense. I have had 2 so called supervisors say to me over the past few months about a fence repair. "Well if you don't like it then you know what you can do" I have even been accused of damaging the fence myself.

I have been a model tenant with them for over 10 years now and it is the same old story with them everyone something needs doing. I would give them minus stars if possible. Now having finally getting ot into a new place the thieves are refusing to pay my 1 months extra rent back that I paid at the begining. I paid 2 months rent upfront

We originally opted for an e-contract but we were not clear how the process would work. Particularly we were concerned about the fact that e-payment of rents and contract completion do not happen at the same time, creating huge uncertainty to us. I realised the problem and went to the branch. It was a Saturday and they were about to close. However, once they understood my concern, Sharon and Brian quickly suggested a workable solution. Sharon, in particular, co-ordinated different parties to get the contract completed in a pragmatic, efficient, flexible and professional way.

She went the extra mile and made sure the matter was sorted, even if it meant working overtime. Thanks Sharon and the Romford office for their efficiency and professionalism. I hope the experience after move-in will be as great too.

Brian King is an excellent professional and i would recommend him to anyone. He is shows attentiveness, patience and he always puts you as a priority. We appreciate his services and hope he gets all the recognition he deserves.

I have been a private tenant with northwood romford for 11years I had no problems with them each time I call for a repairs there get on to it straight away.and their are all helpful and polite. I recommend northwood.

I decided to go with Northwoods Romford office to sell my flat as I have generally heard great things about them, it certainly lives up to the mark. Absolutely stream less from beginning to end, no hassle or complications they dealt with everything so professionally which took the pressure off me and made it look so easy. Thank you all at the Romford office I will certainly be dealing with you again in the future. Superb.

I've known Brian from Northwood Romford since 2013 when I first rented a property from him. Until now I am grateful for all the services he's provided. I've recommended a lot of people to Northwood Romford because I know that they won't and haven't been let down by the team. I speak very highly of Brian and Adam as they always quick to respond to any queries and their services are at an exceptional level.

I have recently used Northwood to rent out my house after they were recommended to me via a friend who had also used them for the past few years. They have been great, my rent has been paid on time each month, and they have always responded to any questions I've had very quickly. A special thanks to Brian, Sharon and the rest of the team for going above and beyond and making this a stress free process for me.

I would have been satisfied with your service if I was not given a hope then after the viewing. I viewed the property last Thursday as the first applicant and gave the application after the viewing. Then I waited for one week for your response. In between someone rang me up from the agency and told that everything was fine with my application but the landlord just want to let others also yo view the property as they had booked viewing already. Did not get any more response from your side, so I did ring up twice to the agency and was told that my application is still valid.

As I did not get any updates even after a week, I rang up today morning and got the information that my application was unsuccessful. By doing this, your staff wasted my time and gave me false assurance, also did not even bother to let me know about the outcome of the application and the reason for rejection. Hence I feel my experience with the agency was not that good.

just now
Rented a three bedroom property from this agency, well to sum it up the whole experience was a nightmare from start to end.

Here's the story in brief:
Start of problems. Day 1: collect keys from office! Yes that's right they don't use industry recognised procedure and do the handover at the property. So off I go with the keys. To my horror when I went into the property, I found one of the bedroom carpets saturated with urine, and the ammonia smell was really overpowering.
Rang Northwood straight away. Was told they would call back.

This never happened. After a week of continuous phone calls trying to get them to come out we emailed them. 2 weeks later after several emails of complaints (so 3 weeks in and a bedroom we could not use) we get an email of a timelime of events of when we apparently contacted them, if that wasn't bad enough the accusation from Northwood that they concluded the event happened sometime after we got the keys and we had urinated on the carpet, so was going to be charged for a new carpet.

Our response was to send copies of our phone bills showing calls to and from Northwood (very few) and copies of texts between myself and partner. We moved in at the end of October 2018, the carpet eventually got replaced in the December! Second problem: when we moved into the property we found the loft hatch was damaged and not very secure, within a few days this decided to fall down. Thankfully no one was walking underneath it at the time.

This took several weeks to repair! Third problem, downstairs toilet door began to come off the hinge, as the wood on the door was spilt. We had pointed this out at the 3 month inspection. Eventually door started to fall off. This was a safety issue as there was a toddler in the house! We was told just to keep the door shut and don't use the toilet.

After numerous emails the door was eventually replaced, very reluctantly. Fourth issue: there was a lot of strong winds that had damaged the garden fence. This was reported to them, but still remained damaged when we moved out of the property at the end of May 2019. Fifth problem: prior to moving out we went into the garage and the garage door collapsed on us.

This was reported and they wasn't as you have probably gathered by now fourth coming about fixing it. More than a week went by, and eventually it got to moving day. Sent them an email and said we needed this fixing urgently before then as it was a safety issue for the removal company. Response eventually said they will be out to fix it. This was the same day as we was moving out, so told them no.

Garage door remained unfixed when we handed the keys back 2 weeks later. (property had been empty for 2 weeks.)

Sixth problem: early on in the tenancy the downstairs toilet light bulb blew. When I went to change this I decided not to, this was because the light fitting was insecure on and not fitting correctly. It was loose and I wasn't about to have it fall and be charged for repair.

So this was reported to them. This remained unrepaired when we ended the tenancy. Because of all the issues we had from the start we requested that we was present at their final check out. This we was told would not be possible as that's not how they work. They wanted the keys returning to the office. After airing my concerns about them inspecting the property without the presence of witnesses, they said we could be there but was only there to observe.

That I agreed to, but we took along a independent witness, (someone from a government background). On inspection they tried very hard to withhold our deposit. But we did succeed in getting our full deposit back. My recommendation to anyone looking to rent with Northwood, do not have verbal communication with them after you take the property, make all your communication written, and keep it for future reference.

Take a copy of any interim inspections. Take photo's/video's on the day you get the keys, and the day you leave. If you can tell them you want to witness the check out inspection, and take an independent witness.

The property I moved into not only was it dirty, there were chunks of god knows what caked on the floor I had to literally scrape it all off then clean it. The fireplace had tea or coffee stains all over it, the carpets were not clean so I had to clean them myself. The fridge was disgusting it was tinged with the smell of curry so that all had to be cleaned before use.

When my fridge freezer stopped working they told me to get the fridge freezer from the cellar and use that. It was covered in mould all in the ceils and I had to buy sugar soap to scrub it after asking for help to get a fridge freezer up from the cellar which they didn't supply. I've had damp and mould in my home for years which they did absolutely nothing about only send me a patronising leaflet about condensation and tell me to ventilate the property. The mould and damp ruined my furniture, clothes and shoes and they took no responsibility just told me to claim it on my insurance which means it will cost me more money

Colin said he would sell my house within a few days and to my astonishment, he did! Also, he suggested a selling price of £10k-£15k higher than the other agent I was using, had I gone with the other agents suggestion, i would have lost money. Colin is a very motivated estate agent, I would thoroughly recommend this agency to anyone who has a house to sell.

My flat was very difficult to sell for various reasons but from the word go, I knew that Colin and his team were doing their utmost to achieve the sale. Colin continually monitored the situation and then made intelligent proposals to me (such as suggestions for repairs & redecoration) that he knew from his lifelong experience in selling property would make that vital difference in order to attract buyers; I was always kept informed of developments via detailed and friendly phone calls.

Once a sale was agreed, my choice of a firm of solicitors to carry out the conveyancing was not so inspired however, as they turned out to be very dilatory in their service. Again, Colin intervened - up to the point where he was practically doing their work for them in order to complete the sale. I'm very glad I chose Northwood Peterborough and recommend them wholeheartedly.

After collecting the keys to what we thought would be our home, we was disgusted to find the property so dirty. After paying such a large deposit to have a pet in the property and signing to agree to fumigate when we moved out, the property was covered in dog hair! Dog hair was stuck to the walls and dog mess present in the garden. The windows were filthy or was it the previous tenants dogs nose art and we should have appricated the extra little treat!?

The kitchen was full of grease and was scrapped off in chunks, making a truckers greasy spoon like a 5 star restaurant. I was told by Tina the manager to just detail it on the inventory and my comments would be noted! I was told that when we moved out these items would be taken in to consideration and the property was let as seen. So basically live with it. So people when you view a property with Northwood make sure you look at how the other person lives and what little extras You may receive rent free!

I have have been using the Northampton Branch of Northwood for many years now. They have always been excellent to deal with much better than my previous agent!. I have found the staff are professional and incredibly helpful. I would definitely recommend them to anyone looking to rent in Northamptonshire.

After constantly having issues with my previous letting agent I decided to change to Northwood Northampton on their guaranteed rent scheme. I can't believe how easy it has been since changing its exactly as they said it would be and the staff have always been a pleasure to deal with. Many thanks and keep up the good work;

One of best letting agencies around, if i had a problem no matter how big or small, all was handled professionally and in timely fashion. Very friendly staff, reasonable fees, what else one can ask from an agency.