Northwood

5 stars are very less for Mr. Robert King. I would advice anyone wanting to buy a house or rent a house to go to Northwood Romford for a delightful experience. Robert is very cooperative, patient and always answers your call which no estate agent does nowadays. Even post the sale the follow up was really impressive. I can't thank Robert enough for his time and assistance.

I have few issues but they was quick to deal with them.they always look after the issues and try their best to solved them.

Landlords avoid at all costs. Constantly chasing the rent for my property. Never paid on time!

Robert King was fantastic: very pleasant to deal with, knowledgeable, trustworthy and punctual. I would not hesitate to recommend him and Northwood.

Total rubbish agency if you are a tenant they always mess you around on repairs. They never get back to you when they say they will they feed you a load of old nonsense. I have had 2 so called supervisors say to me over the past few months about a fence repair. "Well if you don't like it then you know what you can do" I have even been accused of damaging the fence myself.

I have been a model tenant with them for over 10 years now and it is the same old story with them everyone something needs doing. I would give them minus stars if possible. Now having finally getting ot into a new place the thieves are refusing to pay my 1 months extra rent back that I paid at the begining. I paid 2 months rent upfront

We originally opted for an e-contract but we were not clear how the process would work. Particularly we were concerned about the fact that e-payment of rents and contract completion do not happen at the same time, creating huge uncertainty to us. I realised the problem and went to the branch. It was a Saturday and they were about to close. However, once they understood my concern, Sharon and Brian quickly suggested a workable solution. Sharon, in particular, co-ordinated different parties to get the contract completed in a pragmatic, efficient, flexible and professional way.

She went the extra mile and made sure the matter was sorted, even if it meant working overtime. Thanks Sharon and the Romford office for their efficiency and professionalism. I hope the experience after move-in will be as great too.

Brian King is an excellent professional and i would recommend him to anyone. He is shows attentiveness, patience and he always puts you as a priority. We appreciate his services and hope he gets all the recognition he deserves.

I have been a private tenant with northwood romford for 11years I had no problems with them each time I call for a repairs there get on to it straight away.and their are all helpful and polite. I recommend northwood.

I decided to go with Northwoods Romford office to sell my flat as I have generally heard great things about them, it certainly lives up to the mark. Absolutely stream less from beginning to end, no hassle or complications they dealt with everything so professionally which took the pressure off me and made it look so easy. Thank you all at the Romford office I will certainly be dealing with you again in the future. Superb.

I've known Brian from Northwood Romford since 2013 when I first rented a property from him. Until now I am grateful for all the services he's provided. I've recommended a lot of people to Northwood Romford because I know that they won't and haven't been let down by the team. I speak very highly of Brian and Adam as they always quick to respond to any queries and their services are at an exceptional level.

Fantastic experience, have really helped me over the last couple of years. Very knowledgeable and likeable staff

I have recently used Northwood to rent out my house after they were recommended to me via a friend who had also used them for the past few years. They have been great, my rent has been paid on time each month, and they have always responded to any questions I've had very quickly. A special thanks to Brian, Sharon and the rest of the team for going above and beyond and making this a stress free process for me.

I would have been satisfied with your service if I was not given a hope then after the viewing. I viewed the property last Thursday as the first applicant and gave the application after the viewing. Then I waited for one week for your response. In between someone rang me up from the agency and told that everything was fine with my application but the landlord just want to let others also yo view the property as they had booked viewing already. Did not get any more response from your side, so I did ring up twice to the agency and was told that my application is still valid.

As I did not get any updates even after a week, I rang up today morning and got the information that my application was unsuccessful. By doing this, your staff wasted my time and gave me false assurance, also did not even bother to let me know about the outcome of the application and the reason for rejection. Hence I feel my experience with the agency was not that good.

The property I moved into not only was it dirty, there were chunks of god knows what caked on the floor I had to literally scrape it all off then clean it. The fireplace had tea or coffee stains all over it, the carpets were not clean so I had to clean them myself. The fridge was disgusting it was tinged with the smell of curry so that all had to be cleaned before use.

When my fridge freezer stopped working they told me to get the fridge freezer from the cellar and use that. It was covered in mould all in the ceils and I had to buy sugar soap to scrub it after asking for help to get a fridge freezer up from the cellar which they didn't supply. I've had damp and mould in my home for years which they did absolutely nothing about only send me a patronising leaflet about condensation and tell me to ventilate the property. The mould and damp ruined my furniture, clothes and shoes and they took no responsibility just told me to claim it on my insurance which means it will cost me more money

Had such a good experience with Northwood so far. From the beginning Jonny and Stuart made it so easier for us to view the property we were desperately wanting to see and allowed us viewings as short notice to fit our busy schedules. Mandy has been amazing dealing with my worrying ways! She’s so quick and dealing with your queries and is so friendly. Working in the industry myself I know how hard it can be at times but she has shown us such professionalism. Thank you to all!

My experience with Northwoods letting over many years has all ways been professional, helpful, and always on the ball in all situations that occur in renting out properties. I would recommend Northwoods to anybody considering using them as letting agents.

After collecting the keys to what we thought would be our home, we was disgusted to find the property so dirty. After paying such a large deposit to have a pet in the property and signing to agree to fumigate when we moved out, the property was covered in dog hair! Dog hair was stuck to the walls and dog mess present in the garden. The windows were filthy or was it the previous tenants dogs nose art and we should have appricated the extra little treat!?

The kitchen was full of grease and was scrapped off in chunks, making a truckers greasy spoon like a 5 star restaurant. I was told by Tina the manager to just detail it on the inventory and my comments would be noted! I was told that when we moved out these items would be taken in to consideration and the property was let as seen. So basically live with it. So people when you view a property with Northwood make sure you look at how the other person lives and what little extras You may receive rent free!

I cannot thank Nicki enough for all of her hard work to ensure that a stressful and unwanted move went as smoothly as possible for me. I was told I had 2 months to move and find a new property for myself and young Son before Christmas. A property became available through Northwood but it had been hugely neglected and ruined by the previous tenants, so knowing I did not have many options, Nicki worked endlessly to make sure the house was fit to move into by the time that I needed it.

She organised a brand new kitchen to be fitted, new carpets throughout, complete redecoration among many other things all in the space of a month or so. A very stressful time for myself was made that bit easier by Nicki's kindness, willingness to help, answer all of my questions and completely going the extra mile - Nicki you are a star and I cannot thank you enough, we are extremely happy in our new home now and I honestly don't think that would be the case if it weren't for you! The rest of the team, especially Keiran, have also been greatly helpful throughout the whole ordeal!

I've always found Northwood staff in Southampton branch to be very helpful. I initially let my property through them and they took care of pretty much the whole process from finding suitable tenants through to helping me resolve issues with property. Any repairs were handled quickly and I was always kept in the loop. Quotes were always fair. Northwood are now handling the sale of my property for me, and they have been amazing. My property sold quickly and for a good price. Would definitely recommend.

I have have been using the Northampton Branch of Northwood for many years now. They have always been excellent to deal with much better than my previous agent!. I have found the staff are professional and incredibly helpful. I would definitely recommend them to anyone looking to rent in Northamptonshire.

After constantly having issues with my previous letting agent I decided to change to Northwood Northampton on their guaranteed rent scheme. I can't believe how easy it has been since changing its exactly as they said it would be and the staff have always been a pleasure to deal with. Many thanks and keep up the good work;

Staff really rude, late payments, no customer service skills whatsoever, no communication, have been lied to several times, have complained to senior management and still ignored. I never ever go on to sites like this or complain about anything but I am so stressed due to using Northwoods even though my property is supposed to be fully managed and they are supposed to provide peace of mind with their platimum scheme. I literally do not have a good word to say about them.