Welcome to our website; we'll get as close as we possibly can to extending the same type of warm welcome you'd receive if you popped into our offices in Acton, Ealing, Greenford, Northfields or Sherborne. They're our patches, and are patches we know well, having opened our first office in Ealing neary 40 years ago.
Things were very different then: we were without the Internet and with a full postbag of property details to send, but the fundamentals of estate agency have remained the same. We still pride ourselves on being a local, independent agency with client service, communication and integrity as our core values.
Things were very different then: we were without the Internet and with a full postbag of property details to send, but the fundamentals of estate agency have remained the same. We still pride ourselves on being a local, independent agency with client service, communication and integrity as our core values.
Services
Ashley Rolfe and Simon East both served their apprenticeships with independent West London agencies, Ashley in Chiswick and Acton, whilst Simon served predominantly Ealing, Haven Green and Ealing Common. They started the business in 1983 believing that estate agency needed upgrading, particularly in customer service and true career paths for people who shared a combined love of people and property.
Buying a home can be a complex and emotional journey, with an awful lot to consider, so if the road can be made as smooth as possible rather than bumpy it can certainly make the trip a lot more comfortable. As a good, independent and local agent we know the area, the market, the property cycles and we take pride in our excellent customer service and advising on what really is best in particular circumstances.
Regardless of whether you need a tenant for your property or a home for your family, lettings are a big deal. They're often also a big deal with time pressure. If you're a landlord, you simply can't afford to have your property investment empty and not earning income. If you're a prospective tenant, you can have all sorts of deadlines hanging over you: expiring lease, start of the school term, new job. We understand that this can be stressful territory. That's why, before we do anything else, we sit down with you for a comprehensive briefing.
Whether you are an experienced landlord or considering becoming one for the first time there are many things to consider. To make the process as smooth as possible - and begin on the right path. A very good start is to choose a good, independent and local agent who knows the area, the market, the property cycles, who take pride in their excellent customer service and in advising what really is best in particular circumstances; which describes Rolfe East to a tee.
Reviews (19)
Rebecca Bailey
May 16, 2022
Do not rent with this company! They are scammers. I rented with them for 4 years paying almost 60,000 in rent over the years always on time and always reported and problems that I had. When I ended the tenancy they tried to charge me over 3000 to repaint the walls, fix flooring etc basically all the things the landlord should be doing at the end of a tenancy as these were issues from before I even started my tenancy.
Once I threatened to take it further they dropped all charges. Now the next tenants have left and they are trying to do the same to them. They are a really disgusting company to rent with and the staff turnover is so high they don't even know what is going on. I had someone from the office calling me 6 months after I left asking if they could come and view the property! Stay far away from them.
Once I threatened to take it further they dropped all charges. Now the next tenants have left and they are trying to do the same to them. They are a really disgusting company to rent with and the staff turnover is so high they don't even know what is going on. I had someone from the office calling me 6 months after I left asking if they could come and view the property! Stay far away from them.
Charlotte Rimmer
Apr 06, 2022
Nathan Goncalves
Feb 09, 2022
It's been more than a month since we've reported the water valve issue on our boiler however we're still waiting for a solution. Meanwhile the water waste is getting worse and worse. Question: Who's going to pay for that? It is ridiculous the waiting time for such a major problem. The excuse it's been the same over the last 30 days. "We've been waiting for the valve to be delivered".
I wonder if the valve is coming from Mars considering the long waiting? We're absolutely disgusted by the way we've been treated by your agency with regards to any and every issue we've had so far in this property. It's also been more than a year since we've reported a sudden and unexplained breaking of our coocker glass however nobody came to even investigate the issue claiming that "as long as the cooker is working, it's fine". I'm sorry to say NO, it's just not fine as this could cause fire or who knows any other incident in the property or in the whole building.
I wonder if the valve is coming from Mars considering the long waiting? We're absolutely disgusted by the way we've been treated by your agency with regards to any and every issue we've had so far in this property. It's also been more than a year since we've reported a sudden and unexplained breaking of our coocker glass however nobody came to even investigate the issue claiming that "as long as the cooker is working, it's fine". I'm sorry to say NO, it's just not fine as this could cause fire or who knows any other incident in the property or in the whole building.
Adielah Gardiner
Jan 23, 2022
I was recently involved in helping to re-home a relative. Initially, the brief was to buy a house but that changed to finding a rental property. Sam, Ashley and Ranj have been really kind and supportive and have been available to help at every step of the way. They have understood the brief, responded promptly and been very patient. Definitely nice people to do business with. I would highly recommend them if you are searching for a property to either buy or rent.
Ella Camplin
Jan 12, 2022
Tanya Barron
Jan 11, 2022
Micaela Sowerby
Jan 05, 2022
Ranj was absolutely brilliant! My boyfriend and I are first time renters and Ranj made the whole process very easy and clear. He was quick to respond to our calls and many many questions and kept us up to date every step of the way! We saw the flat and a week later we'd moved in - we now feel very settled in our new home. Thanks for all your help Ranj.
Gaurav Shrestha
Dec 14, 2021
Pablo Chavez
Nov 27, 2021
Wf Wong
Nov 21, 2021
We finally settle downed. A week passed, and we really like our new home. We are so lucky to meet agent Ranj, during the letting process there are lots of documents need to be prepared, we got so many questions need to be answered. Ranj replied my emails and calls very quickly. He kept updating the progress.
Paul O.
Oct 25, 2021
Dawan Ismael
Oct 16, 2021
Georgios Sigalas
Oct 05, 2021
We are a family of 4 and we rented our current property through Rolfe East last month. It is our first experience with the estate agent in question and so far it has proved to be a very positive one. We would like to express our gratitude to one of the members of the letting team, Ranj, for the excellent customer service he provided us with. The initial communication took place over the phone and he even went the extra mile for us by arranging an on-line viewing while we were still away on holiday. Ranj is very enthusiastic, with positive energy and very attantive. He explained everything to us, he replied to our queries in detail, but most importantly he did all of the above with a constant smile on his face. Many thanks Ranj!
Yves Martin
Oct 03, 2021
Dominic McKernan
Sep 06, 2021
Awwad Nshewat
Mar 01, 2020
I have left the house 2 months ago, still waiting on my deposit to he sent back.. very unprofessional property management team.. it is your responsibility to engage with your client and provide an expalantion.. my emails get replied to each after a week plus.. my phone calls dont get answered.. and here i am, handling everything myself with no assistance at all. very very frustrating. note: there was no dispute invloved, Rolfe east just disappeared!
Chris Hamilton
Feb 13, 2020
Good simple, honest advice and terms.
Tim Haddock found a choice of buyers remarkably quickly and accurately identified those ready and able to proceed. The whole process was quick and easy, and the price achieved was spot-on. Highly recommended and much, much better in every way than the other agents in the area.
Tim Haddock found a choice of buyers remarkably quickly and accurately identified those ready and able to proceed. The whole process was quick and easy, and the price achieved was spot-on. Highly recommended and much, much better in every way than the other agents in the area.
Richard Atterwill
Apr 28, 2017
Virginia Luckett
Nov 27, 2015