Umega Lettings

We have a flat we have rented out through Umega for the past 3 years. We have been extremely happy with th service provided. Communication has always been great and clear. Issues with the flat's maintenance have been dealt with promptly and efficiently. During Covid, when it was difficult to rent the flat, Umega worked hard to ensure we had tenants in the property. All in all, we have been impressed and will return again when we need to rent the flat in the future. Thank you!

My wife and I decided to rent out our flat after moving to a new house. The flat needed extensive renovation including rewiring, decorating and new flooring. In addition we had other work to do to such as upgrading furniture coverings. This took a long time partly because of the amount of work but also because of delays due to Covid. Umega were always there to guide and recommend as well as book appropriate services, we were of course free to go elsewhere if we wished. Natasha looked after us for most of the time with great expertise, never trying to hurry us.

The flat was then advertised without delay and we had tenants in place quickly. It is early days but so far everything has gone very smoothly (deposit collected by Umega, first rental payment processed quickly) and we fully expect that to continue.

So far, our experience with Umega has been as private landlords of our small flat which we lovingly renovated ourselves over a 5-year period. It means a lot to us to let our flat through an Agent that appreciates this so that we secure tenants who also appreciate the space & effort invested in our home. Umega have a flexible approach, supporting us to connect with tenants personally & through them when appropriate & have managed communication between us consistently. The team we have contact with have been very amenable & pleasant to work with, communicating with us in a timely way around the things that have been important to us.

Umega seemed good at first, but things quickly took a turn. If you have the option, please, please avoid renting with this company. They put our health at risk and never respond to correspondance. Firstly, the landlord had taped up a pipe under our sink with duct tape. When this inevitably broke and flooded our entire kitchen one weeknight evening, Umega responded relatively fast - though to this day have not fixed the moving floorboards caused by the leak.

The first major problem came when a sink was broken in the bathroom. Umega took a month to replace this sink - the only sink in our bathroom - which meant we had to go to the kitchen to wash our hands. This is obviously a hygiene hazard and there is no reason why a sink should have taken over a month for replacement. Next our toilet broke, again no help from Umega with an extremely long wait for replacement.

Let me restate this: we only had one toilet so had no toilet for weeks on end and no way to flush, you can imagine how awful that was. Then lo and behold, our boiler broke. Not only did this break but also our back up water heater. This meant we had no hot water - no showers etc for almost an entire month in December - one of the coldest months of the year.

Until I chased up Umega multiple times they didn't even offer us electric heaters or alternative methods to shower. Because of the dangerous and unsanitary conditions of the flat, we went away for a week - during which Umega was supposed to fix our toilet and hot water. (By this point we hadn't had hot water for two weeks). We come back to a cold flat and guess what?

Still no hot water. We then had to have our flat pulled apart for a whole day - especially disruptive as we both work from home, in which a lot of woodwork was damaged. Since then, I have been falsely harassed by Scottish Power for a bill which doesn't belong to me. Umega has been 'trying' to fix this despite ignoring my emails and leaving me to face potential legal action over a bill that is not even for my flat.

If you are considering renting with them, please save yourself the hassle and avoid them. They have honestly ruined my mental health and they are not worth working with, even if their properties look good on the surface. I will be looking into legal action now that our tenancy is coming to an end with them.

The very best lettings agency. Renting with Umega has been so so easy, the team get things arranged and sorted super quick and the systems are set up to make it as easy as possible for everyone. I couldn't imagine a better service!

Umega has been managing our properties for years. All of their staffs have been working very professionally, they are polite. They upgraded their services over years. Always fast respond over email or phone. It's a pleasure to work with Umega.

I have been very impressed with Umega throughout my dealings with them. They are extremely consistent with their communications and keep you updated throughout the process, always making sure that you are aware of key milestones in the journey. The individuals that I liaised with were friendly and helpful and were very keen to make the moving experience successful. Keep up the good work!

Umega were both pleasant and professional in our dealings with them. They were in contact often in the days leading up to our house move to ensure we were best prepared. I also found there internal invoice/ rent system very useful also. Overall, we are very happy with our customer service and more importantly, the property in which we decided to rent. Additional thank you to Gemma Kenny & Maryanne Drysdale for their support.

We have had the services of Umega to let our flat for a number of years and we cannot commend them highly enough. Very efficient, friendly, always on top of all the regulations and certificates, always obtained good tenants for us and provided a very helpful summary each year of income and expenses for our tax return. Very good

Unfortunately my great experience with UMEGA Lettings went downhill quickly once the landlord found that the flat needed a complete rewire due to the EICR report finding aluminium wiring throughout the property. Umega did not communicate properly what the works would exactly entail, what was required of us as tenants and when we moved back, we were left with a flat with dust pouring from the open channels in the walls and ceilings.

It was impossible to get much of a concrete answer on when the decoration works would begin and/or be completed. My partner and I are demanding Umega compensate us adequately for the disruption, health hazard, poor communication and for the fact we both had to take time off work to move out, back in and clean the mess.

I am so happy that I am starting my tenancy with Umega. Lucy was very diligent and always quick to attend to my queries. I trust I won't have any issues with them.

I have entrusted my property with Umega for 4 years and cannot emphasise enough the outstanding service they provide. I highly recommend Umega to any landlord as they definitely provide 5 star service. Thank you Umega.

I am so glad to be leasing a flat with this company. I am moving from California to Edinburgh and have bombarded them with hundreds of emails asking questions and they always answer promptly and thoroughly. They have been very helpful throughout this entire process, from the viewing to move in day and even after. It is so nice to lease with them as they make me feel very important and never feel like just another tenant. William and Stephanie have been an especially great help, but i'm sure everyone working there is lovely. I will definitely continue to lease with them for any future moves!

Umega are great. After not being able to even visit my property in person, they sorted literally anything I needed with speed and ease. I highly recommend them. Erin was great to deal with day to day. Will defo be using these guys moving forward. Thanks Andy;-. Thanks Umega!

Honestly the best letting agent I've ever used and I'll certainly use them again in the future should I end up moving again. Far superior to other agents in every way - the communication is fantastic and they never leave you hanging (if you have or haven't been successful in a flat application for example), and you don't have to chase anyone up for information.

As well as timely replies, every member of staff that has contacted me and my partner has been extremely friendly and professional and have made the whole process of applying for a flat quick and easy. The application form and follow up forms are a lot easier to understand and complete than others I have used in the past, and their website is both aesthetic and easy to navigate.

I'm very excited to move into my first Umega flat at the end of the week and my partner and I will certainly be recommending them to all our friends and family. Would give more than 5 stars if I could! Feel like what I write for a review doesn't even give them justice - very happy!

We are currently dealing with Umega regarding a rental property. They have been a pleasure to work with: quick to respond, helpful and courteous no matter what the query might be. Our initial contact was William and we are now dealing with Alison: both have been attentive, professional and courteous from start to finish. Thank you for taking the stress out of the process! I would not hesitate to use Umega again and to recommend them without reservation.

I'd rented a 1 bedroom flat from Umega for 3 years and they are easily the best rental experience I've ever had. Whenever there was a problem there was a response within 24 hours or if emergency within an hour, the team we're always kind, courteous and keen to help out and answer any questions I had. The repairs team are absolutely spot on, I cannot stress enough how this is easily the best letting agents in all of Edinburgh. Thank you all so much for your consistently excellent service and for having me as a tenant. All the best for the future.

Brilliant to deal with and leave me to it, always telling me when they’re coming round.

My flat is in Dalry and I’ve been a tenant of Umega Lettings for 2 years. The flat’s great and Umega Lettings are always courteous in letting me know if someone is coming round to check my boiler/alarms etc. Everything’s nice and clear and simple with them.

I’ve been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I’ve not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team. Would 100% recommend Umega Lettings to friends and family.

Umega Lettings rent out my mother’s property in Polwarth and its been lovely to know that I have a company that cares to take care of things. We have a lovely family who appear to be taking good care of the property which I know is very reassuring for my mother and for the rest of the family.

I’ve been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I’ve not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team.

A special thanks to Andy for all his help getting our property ready to market. Our circumstances have changed this year so we won’t be letting out the property until next year now but I wanted to say how impressed I was with the service and advice you offered and we’ll definitely be in touch in future and will be recommending Umega Lettings to friends and family.

Umega Lettings is the best property management company I’ve used and always quick to help out with problems in my property and with neighbours.

Using Umega for my property in Stockbridge and am really pleased with the service. Always kept up to date and means I don’t have to remember to do anything!

Moved my properties over to Umega Lettings c4 years ago and havn’t looked back. I was used to having to chase up 3-4 times for an answer and for money to come off my rent without me knowing. Much, much better from Umega who seem to have cracked it!

My girlfriend and I let a property in Newington from Umega and they’re by far the nicest letting agency we’ve dealt with. Seem happy to go above and beyond sorting out things relating to mail, utilities and all sorts of other stuff that my previous letting agents wouldn’t dream of!

I would recommend Umega. They manage my property in Quartermile and deal with all maintenance and tenant issues promptly. They found tenants quickly and kept me informed throughout so I feel happy to have them at my side.

Umega manage my flat in Dalry and have done a fantastic job of keeping it occupied and handling a kitchen refurbishment and some minor repairs on my behalf. Always quick to pick up the phone and keep me in the loop over email I’m pleased with how things are going.

Umega Lettings rent out our 5 bedroom property in Marchmont and have done a great job of keeping it full over the past 5 years or so. I don't have to give the flat much thought as I know Umega take care of everything and will let me know if they need anything.

I'm a Umega tenant and am really happy with how things are going. Umega were easy to deal with before I moved in and have dealt with a couple of small issues in the kitchen very swiftly so no complaints at all! Very happy

I've been usig Umega for about 7-8 years now and have always found their service to be first class. I've enjoyed watching them grow; testament to the good work they do

Umega are great. I've lived in 5-6 different rented properties over the past 10 years and Umega's service is head and shoulders above the rest. They seem to actually want to help me and make sure I'm happy in my flat, unlike a lot of their competitors. I've recommended to many friends!

I live overseas and have trusted my apartment to Umega lettings on the recommendation of a close family friend. I have certainly not been disappointed and for the past 4 years all matters have been dealt with swiftly. I tend to deal with Umega over email due to different timezones but if I have a request I always have a suitable response the following day. If I purchase another property in Edinburgh I will certainly be using Umega's services.

We used Umega to help us get our 1 bedroom flat rented out just off Easter road. Umega spent 4 days removing and replacing our Bathroom as well as getting the heating sorted out. The Umega maintenance team were, punctual, reliable and the quality of their work really shone through. We chose Umega because we thought that their rental expertise would help us get our flat rented out quickly, and they did. Thanks Umega

We had intially good dealings with this agency with the exception of the flat being dirty when we moved in (sticky floors etc). However, it has just gone downhill over the two years we rented from them. They are slow to respond, and most of the time did not keep us updated regarding maintenance issues. I suspect this is related to staff changes. They are now trying to charge for "small areas" of cleaning that were allegedly missed, including in the bathroom.

We left that place spotless, and in a much better state than when we were given it. Their repair people were the only ones in the property (aside from flat viewers) after we had vacated. I am extremely disappointed in the decline of service we have recieved and will not be dealing with this company again.

I made an appointment to view a property and was asked to go to an 'open viewing' later that week. Naturally, I assumed that this was the date/time given to all. I then received an email advising me that they'd received too many applications and that my open viewing was cancelled. This is despite telling me applications could only be made AFTER a viewing.

This is a completely discourteous, dishonest and disrespectful way of doing business. I would be extremely wary of entering in to anything legally binding with them if they can't get something as simple as a viewing right.

Totally unprofessional. Unacceptable service. My gf and I, arranged a viewing for a flat, we called the same day morning to corfirm the viewing and we been told that we'll receive a text with the exact address 1 hour before. We never received the text and I called them 40 minutes before the viewing where I talked to a polite girl who asked my number again to send me the text with the details immediately.

She lied! Never sent me the exact address and when I phoned them 15 min before the viewing and while i was already at the street of the flat, the guy on the phone told me that there is no booking at all at the specific time for the specific flat and also our names and telephone nubers are not in their system. If you want reliable service better go somewhere else.

Yet another letting agents. They're the most cheerful looking ones I've come across, which isn't saying much but just look at that exciting purple exterior and the name itself. Mind blowing. You may be able to deduce that I'm a little frustrated with MY letting agents at the moment so it's unfair to take it out on Umega. I noticed that they let out flats for the festival; having just experienced my first Fringe Festival, it's definitely worth coming down for but I'm not sure I'd sign such a contract for it! Umega's located in one of my favourite parts of Edinburgh, Marchmont.

I have been renting my flat through UMEGA letting for the last year and have found their service to be extremely professional and to the highest standard. The flat has been particularly well cared for and they have covered all the finances, maintenance and logistics with speed and efficiency. I cannot recommend them more highly.

I have been with Umaga lettings since 2008, they have been great agents as a landlord. Living overseas they ensure that my tenants are looked after. Very happy with the help from Steve, Andrew and the team.