Cairn Letting Ltd

Cairn were fantastic during my two year stay. Any issues of ours were reported to Heather MacMillan and dealt with in a very timely manner. Great experience and would highly recommend.

As a first time landlord, Cairn Estate Agency was recommended by a close friend. I am delighted with their efficient and supportive services, friendly manner and professionalism.

I have used Cairn for several years to manage my HMO portfolio and also to buy & sell properties through them. I have always found them to be responsive to clients needs and would not hesitate to recommend them for being the HMO letting specialist in the West End. My main contacts on a daily basis are Heather and Carolanne who are very professional and genuinely do go the extra mile to resolve any problems that arise - no matter the time or day they are always there to do what they can to help which in the letting game is important as issues don't just appear on a Monday morning. Overall a well managed and tightly run agency with knowledegable staff that I would highly recommend.

Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate the work that you do. Best wishes!

I recently used Cairn for selling my property and the service I received was fantastic. Susan was my main point of contact and kept in regular touch with me throughout the full process. She was also very helpful and supportive when I had a number of issues with the solicitor I was using for the sale. I was extremely impressed with the photos and virtual tour that were taken for marketing the property, they were highly professional and attracted 30+ viewers.

My property went to a closing date and sold within a week of being on the market! I wouldn't hesitate to use Cairn again in the future and would highly recommend them to anyone selling a property.

Moved into a property with Cairn in September- they've been incredibly helpful and efficient since. Any minor problems have been rectified quickly. Safa is particularly helpful. Thank you!

I have had a positive experience with Cairn since the very start, from submitting a note of interest about a property, then applying online, to discussing my application with property manager Safa Khan, and through my settling in process. I was fortunate that the landlord was sensitive to my situation (coming from the U.S. to pursue a postgraduate degree) and my needs (a two-bedroom flat, washer, quiet area, a home for several years).

All of my interactions with Cairn have been positive, and my million questions I have as I deal with a bit of culture shock and getting used to how things are done in Scotland and the UK generally, have always been dealt with swiftly and helpfully. It's been a pleasure working with Cairn and having someone like Safa be my main contact for any issues or questions I have.

This is my second time letting with Cairn and I would highly recommend using them as your Letting Agency. The staff have always been extremely professional and helpful. We have never had a problem getting ahold of staff on the phone or via email. It is easy to report any issues through the online system and we found that they were resolved very quickly. Many thanks to the Cairn staff.

Cairn have been my letting agency for 2 years now and I could not be happier with the pain free service they have provided. They always keep me updated with the latest legislation, inspection reports and make sure the flat is maintained. First class!

I moved out of a property managed by Cairn Letting on the 13/01/14.

Firstly, there was a few things needing done in the flat, the veranda door in the living room didn't close properly at all so there was a constant draft and I had to use duct tape to seal it shut and keep the draft out. There was also a broken dishwasher that never got sorted throughout the whole tenancy even though the door that wouldn't close properly fell on top of my 2 year old nephew's head causing him severe bruising.

Even after informing the letting agency of this and informing them that this was a health and safety hazard they still done nothing about it. When it came time to renew the lease cairn said the landlord was wanting to put the rent up by J25 which I didn't mind paying so I said that was fine if they fixed the dishwasher, which I didn't think was a bad deal considering this was part of the flat when I moved in, but instead of fixing it they just informed me that the landlord wanted me out of the flat.

I arranged a move out day, which Cairn (which they wrote down wrong in their diary). Anyways, when they turned up to meet me a day late at the flat I walked round with the agent who said the flat was in a great clean condition and he would process the paperwork for me to get my deposit back (J1075) when he got back to the office. So a week went by and I still hadn't heard anything from safe deposit Scotland so I got in touch with them and they told me they hadn't received any paperwork so I had to go between them and Cairn who informed me that I would get the full deposit back.

Some time passed, then I received an email from safe deposit Scotland saying - Cairn were wanting half the deposit for cleaning the flat, after them telling me that it was perfect when I left it. I then went to Cairn asking why they were wanting this money and they told me it was down to the landlord even though safe deposit told me it was for cleaning they wanted the money and then told me it was nothing more to do with them and there was nothing else they could tell me.

I disputed this money with safe deposit and put it to an adjudication system they have, upon which Cairn couldn't provide proof that the flat needed all that money to clean it so I got the full deposit back, which was great, but by the time I got it back it was mid April and I had been out the flat three months. I would avoid Cairn at all costs unless you want nothing done and then half your deposit stolen off of you.

Excellent service offering by Cairn. I rent my property through them and have been guided every step of the way, from preparing to let, to various safety procedures and on the day my tenants moved in, I even received an email to confirm this and let me know they were happy. My Property Manager is always on call/email and can answer any queries I have.

I will continue to use Cairn and have recommended to a few friends who have signed up already. I think the fees are really good for the amount of work they actually do - I simply don't have the time and feel that my property is in safe hands with people who really know what they are doing!

My husband and I rented our first flat together using this letting agency, and we couldn’t be happier with the service. I’ve dealt with a few dodgy landlords and agencies in the past, so it was a welcome change to have such an organised, professional team on hand. Any issues we’ve had (hardly any, by the way) have been dealt with promptly and communication between us and the landlord has been made so easy thanks to Cairn. Everyone that we’ve dealt with have been so patient and friendly, and it’s honestly been a joy renting this property.

I used Cairn for 3 years and received fantastic support and guidance in that time. They made the process from entry to leaving seamless and I would highly recommend.

Living in a different city and trying to sell a property is extremely difficult, Moya was very understanding of my situation and supportive at every stage of the way. Thank you

Rented, bought and sold through Cairns and Fiona in Rentals was great both for our lease and my flat to rent, we bought and sold through Moya who was fantastic and delivered incredible service to us and our viewers can't recommend enough

I am the purchaser of a repossession that cairns had for sale and from the start they have been nothing but amazing allowing viewings access to measure things even down to pushing the sellers for an decision on the offer Moya in particular has been 1st class worth her weight in gold. And lately Chris too. They have gone above and beyond it would not have been possible to get things done without them. 5star service and I wasn't even their client amazing job guys you all deserve a pay rise. Thank you for everything

Currently at the tail end of getting my second house , can openly commend cairn letting for the hard work and tolerance with my particular purchase , especially Moya and Sheena who will no doubt have been hearing my voice in there nightmare with how many times I phoned and pestered them for many a miracle update on my future home.
Moya who was upfront and completely honest with me in letting me know that because of the seller/lender that my house was being sold through would take a long and strenuous time due to the legal requirements of buying the property right form the beginning and even when I phoned and phoned for updates ( knowing full well she contacted me the minute she had something as well as Sheena too) were still pleasant and understanding of my personal situation for needing updates.

Can’t thank you enough !