CM RENT & SALES has been established since 2003, letting & selling quality properties across the CM postcode area. Our image represents the modern, professional reputation which we have now established. The company was created by Michael and Susannah Saville to provide a Sales, Letting and Management service to increase the reputation of local Estate & Letting Agents. With our own portfolio of properties built up since 1994, we had experienced some unimpressive service from Agents in the Braintree and Chelmsford areas. We felt that Essex needed an agent who delivered an honest and professional service to both Buyers, Sellers, Tenants and Landlords at a realistic price. We have now developed a reputation of quality, honesty, reliability and a professional but personal service. We became ARLA & NAEA members to ensure that our Clients are assured of our Professionalism and adherence to their stringent quality requirements and procedures, providing our clients with ARLA's Client Money Protection Bond.
Compare us to the rest... you'll be impressed!
Served areas
- Braintree, Great Notley, Rayne, Bocking, Gosfield, Panfield, Halstead, Colchester
Associations and certifications
- ARLA (Association of Residential Letting Agents)
- NAEA (National Association of Estate Agents)
- TPO (The Property Ombudsman)
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Reviews (25)
Heidi Buckingham
May 13, 2022
Elite Moments
Mar 26, 2022
Nicola Greenhalgh
Mar 08, 2022
Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie constantly and you have to repeatedly report the same issues.
They get opinions from contractors and chose the one that suits them without fully investigating issues. I had a power flush done in Jan and I have been desperately trying to get them to look at it again, two British Gas engineers said it failed when attending on the other issue and yet they only took the view of the people who did it and categorically told me it was fine.
Now the boiler has broken as it is so full of sludge. I complained to head office and they said they weren't aware of issues I had reported repeatedly and even had their replies! Then went on to say whilst they accepted there were delays there's no evidence this would have made things worse. leaving a leak and not fixing it won't make it worse?!? They will not accept any fault. These people should be ashamed of themselves
They get opinions from contractors and chose the one that suits them without fully investigating issues. I had a power flush done in Jan and I have been desperately trying to get them to look at it again, two British Gas engineers said it failed when attending on the other issue and yet they only took the view of the people who did it and categorically told me it was fine.
Now the boiler has broken as it is so full of sludge. I complained to head office and they said they weren't aware of issues I had reported repeatedly and even had their replies! Then went on to say whilst they accepted there were delays there's no evidence this would have made things worse. leaving a leak and not fixing it won't make it worse?!? They will not accept any fault. These people should be ashamed of themselves
Cailan James
Mar 05, 2022
Hazal Erdil
Feb 24, 2022
We had the opportunity to discuss our conditions with Alicia Osborne Carey from CM Lettings today. She is by far the most diligent, kind and responsive agent I have ever spoken to. She went the extra mile and pushed the limits of her service to ease our concerns. After having spoken to many cheeky and rude people from so-called reputable agencies, Alicia was a breath of fresh air. HIGHLY recommend!
Ian Maher
Feb 19, 2022
Jess Sealey
Feb 09, 2022
Sharol Bm
Feb 04, 2022
I really wonder how reliable/true are these five star review ratings given for this rental agency. I'm currently rented in a house from CM rentals and living here with my 1 year old child with no hot water and heating in this winter times for more than two weeks now. And whenever I contact their repairs team, they have one or the other excuse for not repairing/ replacing the boiler unit. Also, this is not the first time.they were always been this since the beginning of my tenancy.
Chris Coleman
Jan 22, 2022
We were thoroughly impressed with the service and support provided by CM Rent & Sales Chelmsford. Strong communication provided through every step of the process in a friendly and professional communication style; over the phone and through email. Everyone we connected with within the office were consistent in delivery. Thank you CM Rent & Sales.
MrRibhell
Jan 13, 2022
It's my first time moving and was helped by Sophie and Alicia. Very polite staff members always quick to find the answers to any of my questions. Due to my work hours they were willing come out of their way to help me finalize any details needed to complete the moving in process. Overall very Friendly and helpful staff. Thank you both.
Mike Brown
Jan 10, 2022
Rob Hazelwood
Oct 16, 2021
Stephen Brame
Sep 28, 2021
Marian Tompsett
Sep 20, 2021
Maisies Beauty
Sep 10, 2021
Emma Thomas
Aug 13, 2021
We had to move due our landlord selling because of the Covid Pandemic. Everything we did from taking calls, having a viewing & handing over the keys was made to work like clockwork thanks to Emily & Sophie. It was the easiest process and i cant thank you enough for going out of your way to help us. Keep up the amazing work- we will definately recommend you to others in the future!
Justin Cotton
Aug 10, 2021
We were moving as our landlord was selling due to covid. A big thank you to CM Rent & Sales especially Emily and Sophie who helped make our move even easier. Very professional, polite and efficient in everything they did from taking calls over the phone to viewing and handing over keys. Keep up the great work you are amazing
Tyelle Render
Jul 08, 2020
Agency takes weeks to fix issues, leaving us for 3 weeks without a working front door which was a fire Hazzard, and over 7 weeks without access to our garage where we had food in our freezer. This also delayed our ability to move property. Staff seem very friendly and make all sorts of promises but fail miserably at delivering any sort of resolutions.
Also made us pay 100 fee for guarantor fees which wasn't needed, but they refused to refund. Thank God for Covid as we were able to live out our 6 weeks deposit as they wanted to deduct money for issues that were there before we moved in and even made a few things up! Sharks, unprofessional agency who only care to keep the landlord happy! Stay away!
Also made us pay 100 fee for guarantor fees which wasn't needed, but they refused to refund. Thank God for Covid as we were able to live out our 6 weeks deposit as they wanted to deduct money for issues that were there before we moved in and even made a few things up! Sharks, unprofessional agency who only care to keep the landlord happy! Stay away!
Mark Crook
Apr 12, 2018
Lisa Burtonshaw Whittaker
Feb 28, 2018
Chris Loosley
Amy O'Shea
Ruth Staples (Landlord's mum!)
Thank you for your letter dated 18th November confirming successful move-in of our new tenants. Julia has asked me to convey her thanks together with mine for the efficient and professional manner in which cmRENT has dealt with the letting of her property. We have all been pleased with your services.
Grant & Cheryl Weston (Landlords)
I am writing to express my sincere appreciation for the way you have assisted our first venture into becoming Landlords. Your professional, reliable and candid service has made the whole process effortless and worry-free. It has been great that either you or Susannah has always been accessible, prompt and competent. We look forward to expanding our portfolio with yourselves.
Andrew Cope (Tenant)
I currently rent a 2 bedroom apartment in Braintree through cmRENT. My girlfriend is moving in with me and we now want a larger house. We looked at many properties with cmRENT and other agents in Braintree. The difference in the types of properties and the service received was amazing! Some agents were unfriendly and unknowledgable, others were just rude! cmRENT have acted very professionally throughout my current tenancy and whilst searching, they have shown me some very good quality properties.
Their website shows me all the information about each property and they send me new properties regularly by e-mail. At the viewings they are polite, friendly and are able to answer questions about each property and spend as much time with us as we need, not making us feel rushed or pressured. They truly are the best local Letting Agent in my experience.
Their website shows me all the information about each property and they send me new properties regularly by e-mail. At the viewings they are polite, friendly and are able to answer questions about each property and spend as much time with us as we need, not making us feel rushed or pressured. They truly are the best local Letting Agent in my experience.