Happy Lets was founded by husband and wife team Bobby and Preet Sandhu with a mission to help landlords and tenants find their happy place.They are determined that the company would provide a fresh alternative to the status quo and communicate a positive message in these challenging economic times.
'We are fresh, energetic and passionate. We care equally about our landlords property and our tenants needs and our focus is on keeping our clients happy. We want happy tenants and happy landlords.
The name may be new, but the team behind Happy Lets are experienced landlords and property managers, having been in the letting industry for over 10 years. With offices in Glasgow's West End and in Hamilton they manage property across Glasgow and Lanarkshire.
'We are focused on providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy landlords, happy tenants and happy homes!'
- Preet Sandhu (managing Director)
Served areas
- Lanarkshire
Services
We are taking steps to ensure we are still able to provide a service to our landlords and tenants while protecting the health and safety of our staff and local community as much as possible. Our office is equipped to deal with many aspects of day to day letting and management digitally and without the need for face to face appointments, so our team is working from home and we are available to assist via telephone and email only at this time. We apologise for any inconvenience caused but trust you understand given the current climate.
We at Happy Lets are confident that we offer a letting and property management service which exceeds all others. We understand that you will have many questions and perhaps reservations about letting. Friendly and professional guidance throughout the letting process from finding just the right property, through to clearly explaining your rights and obligations as a tenant.
If you currently occupy one of our fully managed properties all repair issues should be reported to our office by phone, email or by using our online 'Report a Repair' facility. Before reporting a repair you should refer to the troubleshooting guide below as you may be able to resolve the issue yourself quickly and simply and avoid any unnecessary call out charges.
If you would prefer that we do not use management keys but instead visit the property at a time that is suitable for you to allow access please confirm when can you provide access for a Tradesman? Please note that if you do not authorise keys to be collected and alternatively arrange a time to meet the contractor at the property, you should ensure that the appointment is kept.
ARLA Propertymark (previously ARLA) leads the industry in setting and regulating the highest standards in the industry and demands certain levels of professionalism and commitment to customer service from its membership. As members, we are required to work within a robust Code of Practice, which covers the key stages in letting and managing a property.
Reviews (18)
Finiki Papadopoulou
Apr 22, 2022
Worst experience I have ever had with an agency. Criminally negligent, had to get both the council and tenants union involved to get them to acknowledge a case of severe damp in a flat I had just began renting out (prior to signing the contract they had also lied to me over the phone about the property benefitting from central heating when it was not), which rendered it uninhabitable.
Prior to the Council ordering them to conduct repairs, they kept denying there was an issue despite evidence of mould, extremely low temperature and damp curtains/bed sheets with a tone of such misplaced arrogance that it would have been entertaining were it not for the truly awful situation they had put me in. A couple of months after getting out of my contract thanks to the Council's report, the flat was up for sale as the damp issue was clearly too serious for them to fix. AVOID AT ALL COSTS
Prior to the Council ordering them to conduct repairs, they kept denying there was an issue despite evidence of mould, extremely low temperature and damp curtains/bed sheets with a tone of such misplaced arrogance that it would have been entertaining were it not for the truly awful situation they had put me in. A couple of months after getting out of my contract thanks to the Council's report, the flat was up for sale as the damp issue was clearly too serious for them to fix. AVOID AT ALL COSTS
Graeme McKinnon
Feb 03, 2022
UPDATE: 11/02/2022 - On further evidence, I realise that the property really wasn't cleaned to a good enough standard. In a different light, photos revealed dust and stains on various locations. Therefore I feel very foolish, and have accepted the cleaning charge. I am therefore amending this review to 5 stars with apologies. Otherwise the time renting with Happy lets has been very good.
I can only blame myself for this mis-hap on vacating. I have no qualms, maybe just that they are too good at their jobs. But that is surely a good thing. UPDATE: 24/11/21 - Following an apology from the owner - The property inspector has emailed me that the property wasn't "professionally" cleaned, and informed me they will be sending me quotes from "professional" cleaning companies in due course. 23/11/21 - Cleaning report has come back dirty for every checkbox after vacating the property at the end of a 2 year tenancy, this contradicts their own photographs. I actually spent 2 days detail cleaning with my wife. I am really quite upset by this. They have informed me to expect a deposit deduction of charges.
I can only blame myself for this mis-hap on vacating. I have no qualms, maybe just that they are too good at their jobs. But that is surely a good thing. UPDATE: 24/11/21 - Following an apology from the owner - The property inspector has emailed me that the property wasn't "professionally" cleaned, and informed me they will be sending me quotes from "professional" cleaning companies in due course. 23/11/21 - Cleaning report has come back dirty for every checkbox after vacating the property at the end of a 2 year tenancy, this contradicts their own photographs. I actually spent 2 days detail cleaning with my wife. I am really quite upset by this. They have informed me to expect a deposit deduction of charges.
Olivia Von Trap
Oct 03, 2021
Linda Potts
Sep 23, 2021
Not a good experience with Happy Lets. Communication poor, no infantry and kept a large portion of deposit unnecessarily- covid cleaning and light bulbs missing which weren't there in the first place. When questioned still did not reply to email. Having rented 7+ flats in Glasgow this is only time full deposit not returned. Would not recommend.
Curry Muncher
Sep 07, 2021
Critical: Professionalism My girlfriend was struggling to get a flat and so when we heard from happy lets that she had gotten a flat we were overjoyed only to find out after we had sent the security deposit that we had not gotten the flat and they got mixed between another client and we only found out days later, absolutely incompetent people would not recommend
Callum Partridge
Aug 06, 2021
Stayed with Happy Lets a few years back when I was a student, and it was the most exploitative living situation I've ever been in. They disposed of my flatmates belongings, which had been stored there before moving in, including the heirlooms inherited from her mother when she passed away, and denied any responsibility for doing so. I wrote a review explaining this at the time, but they threatened to take our deposit away if I didn't take it down.
Louise F.
Jul 15, 2021
Deborah Smith
Jun 14, 2021
Maggie Pollok
May 18, 2021
There are a lot of positive reviews from landlords on here, but Happy Lets' treatment of tenants is shocking. I'm a member of Living Rent and they've left one of our members in a flat with a giant hole in the roof, insufficient heating (no central heating and supplied with broken heaters), and told her that there's nothing they can do for 60 days because they have to 'go through insurance'. They haven't been keeping in touch or meeting their responsibilities at all. @Happy Lets - Do better by your tenants!
Karlye Hayes
Mar 21, 2021
Kirangandhi Chitturi
Nov 27, 2020
*****Please do avoid this agency guys. Trust me. You will face lot many issues during tenancy and at end of tenancy literally your deposit will be deducted with false claims and they give the property to next tenant in the same condition***** Happy Lets are a company who are in the market for profit at nearly any cost. When you are moving out, They will deduct entire your deposit by pointing lot many issues which are already existing in the property on the day you move in.
They will just make Landlord and Tenant responsible and request the money from both the ends showing high repair costs. Happy Lets just make you responsible for the issues which are already exists part of inventory provided during your move in date. **** Please do avoid this agency guys*****
They will just make Landlord and Tenant responsible and request the money from both the ends showing high repair costs. Happy Lets just make you responsible for the issues which are already exists part of inventory provided during your move in date. **** Please do avoid this agency guys*****
S. Dhillon
Dec 03, 2018
I have been a landlord with Happy Lets for almost 3 years since I switched from another agency who could not keep me updated on my property without constant chasing at my end. It left me feeling uneasy that I had to be one step ahead of them to make sure there were no issues with my tenants or property. Now, I can't imagine another agent managing my property with the same level of client care as Happy Lets - they keep on top of everything, act promptly to maintenance issues, always update me when the legislation changes (yet again!), and I have no worries that my property is in safe hands. I can definitely say that of the various agents I have dealt with over the years, Happy Lets meet (and often exceed) my expectations and I would highly recommend them.
Jake'S. Anderson
Nov 14, 2018
Been with Happy Lets for 2 months now and can say that I am happy tenant! I have been renting for years now and constantly find that agencies are quick to chase rent but slow at chasing repairs. Unfortunately had a problem with a kitchen tap and expected a long drawn out process to get it sorted. But I reported it in the morning and got an email that afternoon to say that a contractor would be in touch to arrange an appointment. Still dubious, I went along with it but received a call the next morning and a contractor attended that day to fix the tap - very impressed and long may it continue!
Louise Sweeney CptnLou
Apr 21, 2014
This was my first time renting and Happy Lets were very helpful and made the process easy! I have been with them for 1 year now and I have found the staff friendly, on the phone and in the office they seem to make the effort to remember their tenants on an individual basis, which was good when I called with queries. They get things done quickly and are good for emailing you about things in advance as well.
They were also speedy when we needed a few repairs after we moved in, and we have not needed any since. I would love to rent again with Happy Lets in the future and would recommend them to anyone!
They were also speedy when we needed a few repairs after we moved in, and we have not needed any since. I would love to rent again with Happy Lets in the future and would recommend them to anyone!
Leanne T.
Dec 17, 2010
In my opinion there is no end to the incompetence of Happy Lets. They have (without permission) let work men into my flat who subsequently left the water turned off meaning I had no shower, toilet flusher, drinking water and no idea why! That is until I saw my bath was full of tools. When a man from the insurance came round to evaluate a damp problem that required work he said it would take a week and that we would need to be relocated.
Happy Lets said their guys could do it in 3 days and we wouldn't need to be moved. It took 5 days of very unusual working hours on the contractors part to finish. They gave me the first copy of my lease months after moving into the property, after having supplied me with someone else's lease (containing a lot of personal details) which was very concerning.
After having workers round sporadically for 3 weeks to do a job that Happy Lets told us would take one week (that also meant I could not comfortably occupy my bedroom) we found some of our windows unlocked. Particularly concerning considering we are ground floor flat. This is a mere taster of the issues we've had with the flat they let us which I am still unconvinced was in a fit state for rental at the beginning of the lease.
The stress and amount of time I feel I have had to waste dealing with Happy Lets & their contractors and waiting in for Happy Lets and their contractors is phenomenal I am aware there have been previous reviews removed so I have taken care to remain within the guidelines. If you are reading this the best piece of advise I can offer is even if it's your dream flat, if it's happy lets keep looking!
Happy Lets said their guys could do it in 3 days and we wouldn't need to be moved. It took 5 days of very unusual working hours on the contractors part to finish. They gave me the first copy of my lease months after moving into the property, after having supplied me with someone else's lease (containing a lot of personal details) which was very concerning.
After having workers round sporadically for 3 weeks to do a job that Happy Lets told us would take one week (that also meant I could not comfortably occupy my bedroom) we found some of our windows unlocked. Particularly concerning considering we are ground floor flat. This is a mere taster of the issues we've had with the flat they let us which I am still unconvinced was in a fit state for rental at the beginning of the lease.
The stress and amount of time I feel I have had to waste dealing with Happy Lets & their contractors and waiting in for Happy Lets and their contractors is phenomenal I am aware there have been previous reviews removed so I have taken care to remain within the guidelines. If you are reading this the best piece of advise I can offer is even if it's your dream flat, if it's happy lets keep looking!
Lucy Heartfillia
I am currently moving from London to Hamilton. Happylets got back to us right away and was able to give us a viewing on that day. They arrived on time when we were viewing the house and they showed us around and explained things to me and my mum about the house. Happylets have been really helpful with our move and I'm so grateful for their help.
Rhonda Martin
Having sold our house very quickly and waiting on build going on within a new area, I can honestly say Happy Lets Team at Hamilton have been excellent, especially Joe who has been first class & will go beyond and above to help with anything that we ask. A prime example was yesterday, not sure what was wrong with heating, before 9am Joe had spoken to necessary parties and problem resolved by lunchtime.
Always a prompt reply with dedicated service. 'How can we help' would recommend branch every time and property we are in just now is in excellent condition. Thank You Happy 😊 Lets you are always at the end of a phone if need be or email. Truly professional team & to Joe who deals with property we are in your are first class. Thank You
Always a prompt reply with dedicated service. 'How can we help' would recommend branch every time and property we are in just now is in excellent condition. Thank You Happy 😊 Lets you are always at the end of a phone if need be or email. Truly professional team & to Joe who deals with property we are in your are first class. Thank You
Alistair Baker (Motherwell College)
Motherwell College has many International Students who come and reside within the Motherwell, Hamilton Area. We have always found you to be most helpful to us in our quest for suitable accommodation for our students. Staff have always been aware of and sympathetic to the Social and Cultural differences of the students with whom they are dealing and have provided us with an excellent service.