Platinum Estates

I have had my property under the fully managed service that Platinum Estates provide for a number of years and can not fault their service. I have had no hassle and the communication is great. They even assist me with my annual tax return at the end of the year which is a great help. Thank you very much for your help over the years.

We used Platinum Estates to move to our new apartment in Nottingham and found that they made the process very easy for us. The referencing process was very clearly explained before we paid our holding deposit and then they completed a fast turnaround to ensure that we could collect the keys for our chosen date. Thanks guys!

Avoid at all costs. My son's flat was filthy, items on the inventory were missing, may items in the flat were broken, the customer service is shocking as they constantly lie to you! The oven did not work, they said he didn't need it as he had a hob. The window would not close, they said the previous tenant lived with it and so it was fine. They also said as it was a third floor flat it could not be repaired.

The flat is on the first floor and they told me I was wrong! Apparently six weeks was not long enough for their 'professional cleaners' do to a thorough clean. The flat was filthy from top to bottom and yet it had passed their inventory inspection. I could go on to as we have a huge list, including a sofa with 3 legs, a coffee table with 1 leg, blinds that were stated on the listing as 'grey' which where actually white once cleaned. I am not going to give this company anymore of my time or energy. They are utterly incompetent and do not care about their tenants!

Not to be trusted. I'd give zero stars if it were an option, The positive reviews reflect that some people have had a good experience, but I can only speak to the facts of my own experience. They flatly lied to me on a few occasions (usually when relating to cash (or getting hold of it faster)) resulting in more than one embarrassing (for them) "climb down" call (in the pm telling me that the work I'd asked done actually hadn't been done at all like they'd told me in the am, same day).

They let me use my own fuel to throw out the previous tenants "leftovers" then stiffed me on my deposit when I left. Tried to increase my rental payment WEEKS AFTER I'd agreed to extend, then tried to back down when I told them I was moving out. To be avoided like the proverbial plague. Genuinely impressive! I got a reply in only a month! shame Platinum Estates were rarely that quick when I was a tenant paying 100s for the privilege, I could recite so many more instances, but don't want to bore Googles customers.

From the moment we moved in to the flat in Nottingham, to the moment we left trying to get our deposit back, Platinum Estates has been unprofessional, slow in resolving matters and uncooperative. I would avoid leasing through this company unless you want more stress added to your life. I am glad I have moved out of the Nottingham area so that I never have to deal with them again. FYI, they put you on an assured tenancy so that they don't have to protect your deposit and will try to deduct as much as they can.

Make sure you take pictures and note the condition of the property when moving in and moving out so that you have evidence to rebut their claims - we did this and after almost a month of moving out, we finally got our full deposit back,

Critical: Professionalism, Quality, Responsiveness Terrible company to work with. As a landlord i ended up in court due to their neglect and lack of professionalism. To make matters worse Platinum estates then failed to pay the fine as agreed and pleaded poverty. Don't go anywhere near this company.

I used Platinum Estates to relocate due to work during lock down. Although we were facing such difficult times, Platinum Estates guided me through the process very smoothly, I felt that they were much more helpful than most agents and ensured that everything was in hand along the way. I moved into my lovely clean apartment in time to start my new job. Thanks guys

I have been a landlord with Platinum Estates 12 years in both Derby and Nottingham. I can honestly say that the service and respect I have been shown as been amazing. Nothing is to much and every query that I may have is responded to with the utmost professionalism, speed and accuracy to ensure that there is a seamless service, for me but also the tenant.

When I started I was new to the area and Platinum Estates met with me to explain the area, investment opportunities, potential yields and gaps in the market. This therefore allowed me to have full faith that my investments would be in the best hands. We have regular meetings and networking events, the customer service and professional etiquette is second to none. Thus meaning, I have great confidence in recommending Platinum Estates to my friends, colleagues and anyone who is a landlord or tenant.

We have worked with Platinum Estates for many years - initially using their 'tenant find' service, but now they fully manage for us and we could not be more impressed with their service! Their marketing is excellent and properties are turned around very efficiently, with minimal voids. The standard of tenants is excellent and we have never had an issue with damage or late payments.

Any issues are always dealt with promptly, with no stress or inconvenience to us or to the tenants. Nindi, Jodie and all the Platinum Team are very knowledgeable, completely professional, extremely friendly and their communication is excellent. We wouldn't hesitate to recommend them!

I have been a landlord with Platinum Estates for over 10 years. They have managed a mixture of properties for me including apartments and houses to a brilliant standard. They only deal with professional and reliable tenants so none of my properties have ever suffered any damage, late rent etc. Keep up the good work guys! X

Platinum Estates always go above and beyond the standards of other agencies. We are always impressed with their turnaround time of having matters completed and especially the very short void period that we have in between a tenancy switch over. Our last tenant was a doctor at The Royal Derby hospital, he gave two months notice and Platinum Estates manage to secure the next tenant whilst he was still living there.

My new tenant is a Rolls Royce executive and has moved into the property happily within 4 days of my old tenant moving out. I have 100% confidence in them and have also recommended them to a few friends of mine.

I brought a new build property in Mickleover and rented it straight out with Platinum Estates. They looked after all aspects of the property and the requests of the tenant which left me with peace of mind. A year later I moved into the property and it was handed back to me in the exact same state that I had given it, which is an outstanding achievement considering I gave them a brand new house with no previous residents. Overall Im very pleased with the personal service received.

I had to put my penthouse up for let with Platinum Estates and I was very impressed with the knowledgeable information that they provided at our first meeting. They took photos of the property and had viewings take place the following day. My property received a secure tenant within a couple of days and the vetting checks were completed to a fantastic standard.

We live abroad and, during our absence, have had our property in Mickleover managed by Platinum Estates for the last four years. They rent quickly and efficiently and our overall experience with them has been very positive. They take care of us on a friendly, personal basis, and we are very pleased with their service. We would highly recommend them to anyone seeking a professional service at competitive rates