A unique property management and letting agency with over 20 years residential lettings experience. We offer a personalised service to ensure that our Landlords and Tenants receive the re-assurance and quality accommodation that they desire.
Served areas
- Edinburgh / Glasgow
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Since 2003 we've let and managed in excess of 15,000 properties and had more than 25,000 tenants through our managed portfolio. We pride ourselves on our high occupancy rates, exceeding market rents and achieving higher than average yields for our clients. Our skilled property consultants make us different from all the others out there, providing a friendly, professional and comprehensive service to our landlords and tenants resulting in great retention & referral rates and lots of happy people.We strive to work in the best interests of both tenant and landlord offering a seamless transparent and consistent level of service.
Our industry leading search engine will not only bring up details of properties that fit your requirement but will also tell you their proximity to train and bus stations, motorways and use the additional Google search and it'll tell you where the nearest pizza place is or your local cinema! You can save each search then compare them all at the end!.
Zone have combined with many of the top industry property professionals to offer a complete one-stop-shop for property investment; helping you to build a solid property portfolio. We have been assisting our landlords for over a decade many of them going from first time buy to let clients to becoming seasoned multi-property investors.
Reviews (13)
Kirsty Barber
May 18, 2022
Carlos Sanchez Smith
May 08, 2022
Jaimie Buchanan
May 08, 2022
Fab gem, tucked away opposite large Tesco in Broughton/Leith area. we popped in while my little one was at a class at Broughton St Mary's Parish Church, and was delighted with the service, coffee and the range of love cakes! I only wish I'd thought to take a pic of the cakes, as they looked scrummy. I can't have cake rn as I'm on keto, but my partner had the honey cake, which he assured me was delicious!
Highly recommend. There is additional cosy seating downstairs in the Hague Blue basement, as well as lovely tables in the bright upstairs area. Two thumbs up from us! Fab range of coffee from an incredible local roastery, as well as chai tea and an extensive range of barista drinks. Something for everyone!
Highly recommend. There is additional cosy seating downstairs in the Hague Blue basement, as well as lovely tables in the bright upstairs area. Two thumbs up from us! Fab range of coffee from an incredible local roastery, as well as chai tea and an extensive range of barista drinks. Something for everyone!
Isabela Caramico
Apr 11, 2022
Sonata G.
Feb 13, 2022
After viewing a property and making an application I was asked to give them a call to their office to discuss it, which I did. The person who answered the call told me that he didn't know anything about it and will need a FEW MINUTES to look at the paperwork and just put down the phone. I was expecting him to give me a call so I waited all day but eventually just called them back myself.
This time, the phone was answered by the agent named Eion Kelly, who showed me the property in the first place. When I told him that their customer service was really poor he just said that they are not going to let this property to me and put down the phone. Absolutely unprofessional and rude time wasters. I would give zero starts if I could. No wonder they play a very small part in Edinburgh property market compared to other agencies.
This time, the phone was answered by the agent named Eion Kelly, who showed me the property in the first place. When I told him that their customer service was really poor he just said that they are not going to let this property to me and put down the phone. Absolutely unprofessional and rude time wasters. I would give zero starts if I could. No wonder they play a very small part in Edinburgh property market compared to other agencies.
Henri Sikoki
Oct 06, 2021
I rented a property for over 7 years via Zone Lettings. I must say I found my experienced with zone letting to be very professional, responsive and dedicated service. They dealt with the issues swiftly and efficiently. Ross, Gosia and Wojciech made living in the property fun as a tenant. There attention to detail was truly great. Please keep up the great work. Wishing you all the very best from Memphis TN.
Arran Black
Jul 23, 2021
A fine company with attentive, nice staff! From a tenant's perspective: The viewing & application procedure was simple and quickly performed; repairs were made as promptly as possible under quarantine measures in 2020/2021; the end of tenancy was also very well handled and the deposit was fair, money was not gouged for unfair reasons. Edinburgh has some quite mercenary property companies; in contrast, Zone are very fair - so are recommendable on that reason as well.
Haley J.
Jun 21, 2021
I've rented from a few different agencies in Edinburgh and haven't had positive experiences. I was renting from Zone for the last 14 months and they have been great to work with. The small issues we had when living there were taken care of promptly. They were friendly and responsive. We even got all of our deposit back which is rarely the case from most agencies. Highly recommend!
Jennifer Robertson
Feb 10, 2021
Have rented in Edinburgh many times for professional let's (most experiences negative with bigger agencies) and never came across such a proactive and helpful letting agency. Any repairs are done promptly, Ross and his team are super fast to get back to you and no job is too big or too small. Managed to lock myself out one day and they had a locksmith at house within 30 minutes of calling. You literally couldn't ask for more, still surprised at how good they are and wouldn't hesitate to recommend them.
Ross Gunn
Dec 04, 2020
I've used Zone Letting for almost 10 years now and I cannot speak highly enough of them. All aspects of their service is first class, to the point that they will go beyond the call of duty to ensure complete satisfaction. They're a very thorough and professional outfit who I would recommend to anyone looking to rent or let a property, and based on feedback I've heard about other letting agents in Edinburgh, Zone Letting stand head and shoulders above their competitors. Can't speak highly enough of these guys! Keep up the good work!
Jan H.
Oct 13, 2013
First of all, BE CAREFUL when you are dealing with this agent. If you are looking for a reliable and trustworthy agent, Zone Letting wrong is the company for you. I rented a flat with a friend in Edinburgh (EH7) in 2012. The flat itself was OK, but when we moved out the trouble caused by Zone Letting started. When we handed back the keys, the agent told us that everything would be fine and that the deposit is paid back to our account within a few days.
So moved out and thought everything was fine. Shortly after moving out we received an email and Zone Letting told us that we would be charged a small fee for cleaning. We didn't understand why the fee was charged (the flat was cleaner than it was when we moved in.), but we agreed because we didn't want to discuss with them as we wanted the deposit to be paid back quickly.
So we were expecting the money and checked our bank accounts regularly. But nothing happened. We have sent several emails and called Zone Letting several times, and they just said that it would be paid in the next days. Again, of course, nothing happened. By the time and dozens of emails and calls later they started to ignore us (seemed that they have stored our numbers).
If the answer the phone the just say that they would tell their and call us back. Of course, they don't call back. They are playing this game with for already 1.5 years now. I think it's unlikely that a miracle will happen and they pay back the deposit. I'm not sure why Zone Letting's behaviour towards their customers, as we have experienced it, is fraudulent like this, but it seems that ripping of former customers is part of their business model.
To sum up, we have experienced Zone Letting as an unreliable agent which is absolutely NOT trustworthy, their business behaviour is simply fraudulent. Until today (1.5 years after moving out) Zone Letting has NOT PAID BACK THE DEPOSIT to us. I hope this review helps to prevent further damage to other customers who are thinking about dealing with Zone Letting.
So moved out and thought everything was fine. Shortly after moving out we received an email and Zone Letting told us that we would be charged a small fee for cleaning. We didn't understand why the fee was charged (the flat was cleaner than it was when we moved in.), but we agreed because we didn't want to discuss with them as we wanted the deposit to be paid back quickly.
So we were expecting the money and checked our bank accounts regularly. But nothing happened. We have sent several emails and called Zone Letting several times, and they just said that it would be paid in the next days. Again, of course, nothing happened. By the time and dozens of emails and calls later they started to ignore us (seemed that they have stored our numbers).
If the answer the phone the just say that they would tell their and call us back. Of course, they don't call back. They are playing this game with for already 1.5 years now. I think it's unlikely that a miracle will happen and they pay back the deposit. I'm not sure why Zone Letting's behaviour towards their customers, as we have experienced it, is fraudulent like this, but it seems that ripping of former customers is part of their business model.
To sum up, we have experienced Zone Letting as an unreliable agent which is absolutely NOT trustworthy, their business behaviour is simply fraudulent. Until today (1.5 years after moving out) Zone Letting has NOT PAID BACK THE DEPOSIT to us. I hope this review helps to prevent further damage to other customers who are thinking about dealing with Zone Letting.
S. Hibbard
Graeme Hall