Archer Bassett & Co Ltd

Can't thank the staff at Archer Bassett enough with all the help and guidance with the recent sale of our home, very professional and also helpful with all the questions we had, a big thank you to Simon Jones who was always willing to help and made everything run smoothly, would highly recommend!

Everything seems like it's hard work with these guys. When you call to ask things and are instantly made to feel like you are causing them an inconvenience. Didn't send any emails back over after contact even upon chasing them. Instantly put me off and so I have now gone else where. If they treat people enquiring like this I can only imagine how poor the customer service is when signed up with them.

I had 3 properties I wanted an agent to let out. Was made to feel like I shouldn't have called at all or bothered them. Definitely would never recommend Archer Basset from the experience I had.

Critical: Professionalism, Responsiveness Can't give less than 1 star, the least professional letting agency. No response for calls and emails, not bothered to give a proper reason why application was not accepted. Have to wait 10 days and make multiple enquiries. Try and stay away if you want to avoid bitter experience

If you are Landlord do not use Archer Basset. Service is really poor. Communication is weak and they will scam you out of money which you haven't agreed to pay. Please be aware of the Statement with in their contract that reads they can change their contract at any time. If you are considering Archer Basset make sure you check your terms and conditions with a solicitor and note the following wording "we may make any change to the terms" I'm afraid to say this has caught me out. Very dirty business from Archer Bassett.

0 stars - went to a viewing for a property was advised was all through the application procedure for all applicants, as soon as I got home from the viewing i recieved an email advising the people after my viewing have put down a deposit. Unfair as no application was completely by others but due to them putting a deposit down they secured the property, I was not informed of this else I would of done so. Unfair and unprofessional, time wasters

Do not ever use this estate agent. I rented My house with them for far too long almost 7 years. During the coronavirus my last foreign tenants decided they did not want to pay me Any rent! This was in May 2020. Archer Bassett allowed them to completely destroy my house They painted the bedrooms in bright pink and left mould in the main bedroom. It had cost me thousands for a refurbishment with the painting and the decorating.

I have still not got my rent back from last tenants. I phone them everyday but the people who work there are rude unsympathetic and incompetent. They basically confuse the general public with rules and regulations of letting your house. All they are interested in is making as much money as possible! The person who owns it is called peter I have spoken to him on the phone once or twice He is a rude sarcastic individual People of Coventry just let your property with a different estate agent These people should not be allowed to exist in business and this is why they give estate agents a bad name

Being a tenant for 2.5 years, just moved out as needed a bigger house, I would recommend Archer Bassett to others as they provide excellent service and professionalism. They also follow strict covid guidance as only one tenant was allowed for a viewing appointment and only 1 appointment a day, wearing face masks as well. I would highly recommend Archer Bassett.

I recently bought a house through Archer Bassett Lettings & Sales, I can highly recommend their services for buying/selling a property in the Coventry area. Nicola Austin provided an excellent service throughout, she efficiently manages all communications, liaising with both parties promptly and with great attention to detail. I give 5 stars as Nicola is friendly, approachable, professional and very good at what she does, it really makes a difference.

Nicola has just helped us with a sale of our property. She was very professional, responded quickly to any questions and made sure we were kept up to date every step of the way. We are very happy with service we had.

We have been in UK for the past 10 years and had been travelling a lot and stayed in different houses.but never I saw such unprofessional agency. Had problems with flat which we quoted in the first few months of arrival, which were not addressed to till the end of tenancy which is almost a year now.