Liverpool Alive Ltd

Spent 2 years in a property managed by Liverpool Alive and never had an issue. Professional, quick at responding to queries. Recently I have dealt with Christie quite a bit and he's been lovely, professional and accomodating. Need to mention Lindsey too as she's been a start in previous times. Thank you all

This is the worst estate agents I’ve ever used. Lindsay is a joke of an agent and I would avoid this ‘estate agents’ at all costs.

I’ll break down in detail my experience with this company so you can see how Inept they are. I moved into a property that this company let. Whoever did the checkout and cleaning of the place is blind. The dining table had 4 broken chairs.

The walls had mould all over them in bedroom, living room and bathroom and the property stank of damp. How this was missed at checkout was beyond me.

Thankfully we were going on holiday immediately after moving in so Liverpool alive could arrange a proper deep clean of the house. Although they didn’t put any light bulbs in so we had to use our own (although I’m sure they charged previous tenants for missing light bulbs)

After living in the apartment for several months my partner woke up to a burglar in our bedroom.

I was working away at the time so she had to deal with this by herself which was horrifying for her. For months she was having panic attacks living in the flat and she couldn’t sleep without me being there, which was difficult as I managed restaurants so would be away or coming back late quite a lot. I asked this joke of an estate agent to find something else for us as my partner was suffering horrendously with the ordeal of what had happen.

The response from Lindsay was disgusting.

Firstly she didn’t even acknowledge the fact that my GF had just gone through the ordeal of fighting an intruder out of her bedroom. Secondly and the most disgusting part for me - Lindsays response to me asking if they had any other apartments we could move into so that my gf can sleep normally without breaking down every day - “we will have to charge you for the contract in this apartment and you will lose your deposit if you leave earlier”

I was genuinely gobsmacked by this!

Not at any point did lindsay even acknowledge my partners mental health throughout this. No attempt for resolution. No empathy towards her customers situation or mental health! Just pay up your contract and go or tough shit!! The final insult came when we did leave. Now remember how we had no light bulbs when moving in…. They only tried to charge me for missing light bulbs at check out!!

Even though there were more light bulbs in the property than when I moved in they still wanted to charge me for the ones that were never there in the first place!! This company are a disgrace!! Avoid stall costs! Do not ever do business with them!! They are a shambles!!

I have a beautiful experience for about two years I spent with this wonderful office in terms of classy dealing and assistance in all thing. So, I highly recommend dealing with them because they are really good especially Chrestie and Rachel

5* review fantastic service for our property in Alexander tower what a beautiful place to live & fantastic view of the city!
I’ve been living here for over 3 years and the service from Liverpool Alive has been superb ! Very organised company and deliver the service you need . Thanks to all the staff so helpful
Would highly recommend

We have used Liverpool Alive (formerly Cuddly Bears) for many years now, as we live at the other end of the country so not able to manage our properties personally. We have always found Lindsey to be quick, competent and very responsive to any communication, as well as friendly and helpful. Liverpool Alive have found us numerous tenants over the years, with extremely short void times between outgoing and new incoming tenants. We would absolutely recommend them.

PLEASE READ BEFORE DECIDING! I am only 20 years old yet I know this service is laughing in the face of customers. It can't be a coincidence that all the good reviews all come across as written by the same person. I haven't heard a word from LINDSEY about my deposit 2 weeks after moving out, regardless how the apartment was left. I should at least be written a simple email to why I should or shouldn't receive my deposit back after being a customer of over two years.

But then as soon as someone leaves a review (which I have been looking at constantly during my tenure) an instant reply pops up backing themselves up with complete nonsense, nothing objective or related to the actual review but giving their back story on how they have been successful in the past. In the past they were called Cuddly Bears which I'm sure you've heard lovely reviews about, which is why they shut down and changed names. Paying good money for a service that doesn't exist is not fun - so do yourself a favour - and rent somewhere else.

I will say that the maintenance staff were very kind - not effeicient - but kind. That can't possibly be all you want from a landlord. I have taken the time to write such a lengthy review and go into detail because I feel my money never reached anywhere near the value it should've. I left feeling cheated of something I gave so much to and it seems to be the trend of REAL reviews written to this agency. Business should be done right, please do something about it.

Had brilliant service from the team at Liverpool alive nothing was to much trouble always kept me updated and I'd recommend them To my friends & family

Good agency. Would recommend. Have used them for a property i have had in town for the last 6-7 years. Not had a month whereby the property has been vacant.

Have been letting my property through Liverpool Alive - formerly Cuddly Bear for nearly 10 years now. I have always found their service to be excellent. Throughout that time I have dealt with Lindsay Sanders who has always been quick and professional in responding to my questions and queries. I am living in Ireland so it is critical that I have someone that I can completely trust to manage my property for me. As a company I would recommend them to anyone. Michael Nason

AVOID AVOID AVOID! if you check out on google cuddley bears this was the previous name of the company which they obviously changed because of the shocking reviews they were left! This company really is astonishingly bad! They do not care about you or your property! Trust me when i say avoid!

Have used Liverpool Alive, previously Cuddly Bears, service since acquiring a rental property in Liverpool in 2016. I have always found them to be professional, helpful and effective in managing our tenancies. Recent fee increase was quite steep but I would recommend them for consideration to any landlord looking for a managing agent.

have been letting my property through Liverpool Alive - formerly Cuddly Bear for nearly 10 years now. I have always found their service to be excellent. Throughout that time I have dealt with Lindsay Sanders who has always been quick and professional in responding to my questions and queries. I am living in Ireland so it is critical that I have someone that I can completely trust to manage my property for me. As a company I would recommend them to anyone.

Good agency. Would recommend. Have used them for a property i have had in town for the last 6-7 years. Not had a month whereby the property has been vacant.

Very good been a tenant for 6 months and no problems with staff or landlord, would use again.

We have been dealing with Liverpool Alive on behalf of our clients for nearly 4 years now. We have found them to be a very professional and trustworthy company. As Irish investors in UK residential property, it is very important that the agent we deal with is reputable, reliable and responds quickly and efficiently with our queries. Liverpool Alive have been very good to deal with and I look forward to working with them in the future. I would have no hesitation in recommending them.

Liverpool Alive have very friendly staff who are always available if a problem occurs. I have had only good experiences with them and am very glad I chose them as a letting agent, I would highly recommend them to others for future use.

Liverpool Alive have managed several properties for us for some years now, as we live out of the Liverpool area. They have been excellent at finding and referencing tenants for us; they are quick and efficient at dealing with maintenance problems/repairs; they send out clear, professional rent statements promptly and regularly; and - last but definitely not least! - are always pleasant and cheerful to talk to. We would recommend them unreservedly to other landlords.