Find us on Facebook, Twitter, Google+, Pinterest, Instagram and LinkedIn!Walton Robinson are a lettings and estate agency based in the iconic Bruce Building in the heart of Newcastle City Centre. Established over a decade ago, this Newcastle Estate Agency is different from the rest; we provide the full circle service. This means Walton Robinson can do everything from sourcing a property, completing the purchase, refurbishment, furnishing, letting and full property management.
Our lettings team conduct accompanied viewings all over the city and provide our landlords with regular updates and feedback on the properties. Our Newcastle Estate Agency deals with expert landlords with large portfolios as well as new landlords with just one property and can tailor the best deal for you, ranging from Full Management of the property, Let Only or a bit of both with our Let Only + service.
Since our successful re-branding in 2012 we have launched our new website and extensive online and press marketing campaigns and joined property portals Rightmove, Zoopla and PrimeLocation.
Not only do we have a highly qualified and experienced staff in our Percy Street office, we have built up trusted connections with contractors, solicitors, mortgage advisors and more so, as part of our full circle service, we can always put you in touch with the right people to make the process as smooth as possible. Walton Robinson is an ARLA and NAEA registered Newcastle Estate Agent and many of our staff have completed or are in the process of achieving their official NFOPP qualifications. We are up to date with the latest legislation and you can trust our advice.
Served areas
- Jesmond, Sandyford, Heaton, Spital Tongues, Gosforth, Fenham, Gateshead, Newcastle City Centre
Highlights and features
- Live website
- Free valuations
- Accompanied viewings
- 24 hour call out
- No call out charge
- Member of The Association of Residential Letting Agents (ARLA)
- Client Money is insured
Associations and certifications
- Association of Residential Letting Agents (ARLA) The Property Ombudsman (TPO)
Services
Letting for Landlords
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Rent / Letting valuations free Advice about legal and tax implications Marketing strategy to include comprehensive internet exposure, text and email updates to applicants, window / LCD displays, "To Let" boards and various press related mediums Arrangement of viewings Transport to and from viewings within Jesmond, Sandyford, Heaton, Spital Tongues, Gosforth, Newcastle and the Quaside Rent negotiation and agreement of terms, including requesting, chasing and collecting references and guarantees Collection and forwarding (where relevant) of security deposit bonds Preparation of tenancy agreements and payment schedules Additional administration cost for: Preparation and serving of Section 21 notices to quit Registration of tenants’ deposits with The Dispute Services (TDS) Organisation of Gas Safety Certificates, Electrical Periodic Inspection Report, Portable Appliance Tests (PAT), Energy Performance Certificates (EPC), building and contents insurance Additional options: Property acquisition Property refurbishment and preparation Mortgage Introduction Insurance introduction Legal introduction Tax and structure advice.
Property Management for Landlords
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All elements of the let-only service, plus: Inventory and schedule of condition preparation Tenants’ deposits registered with The Dispute Services (TDS) Rent collection and distribution Inspections and advice on findings on a quarterly basis Receiving reports and dealing with queries from tenants Liaising to ensure tradesmen are instructed regarding repairs and renewals Preparation and serving of Section 21 notice to quit Assessment of Dilapidations at the end of the tenancy and appropriate deductions negotiated If instructed we organise for the counterpart copy of the Tenancy Agreement to be stamped. Additional options: Property acquisition Property refurbishment and preparation Mortgage Introduction Insurance introduction Legal introduction Tax and structure advice.
Tenant Search for flat or house to rent
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Rent a flat or a house with Walton Robinson and we will help find a great property for the right price. We can find you a fantastic property to let in Jesmond, Sandyford, Heaton, Spital Tongues, Fenham, Gateshead, Gosforth, Newcastle or the Quayside by: Helping you choose the area that best suits your lifestyle and give you the inside track on city life. Identifying suitable properties on our available property list Keeping you up to date with new properties and price reductions via automated SMS and e-mail alerts and our social media channels. Organising and conducting accompanied viewings Advise on legal issues and make the paperwork easy and hassle-free Negotiate terms with the Landlord including references and guarantees Draw up tenancy agreements, providing a landlord’s signed tenancy agreement and copy notice where applicable Provide you with the contact details for council tax, water rates, electricity and gas.
Sell Your Property with Newcastle Estate Agents Walton Robinson
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Setting out to sell your property in today's unpredictable market can be an unnerving process, but our friendly and dynamic team of sales professionals will do the hard work for you. From the beginning, we'll be working with you, from providing a thorough evaluation free of charge to organising an Energy Performance Certificate. Our decades of experience in the local property market mean we have the specialist knowledge and skills to ensure your home gets noticed and help you sell your property in Newcastle. You want to tell as many people as possible about your property, and our proactive approach to marketing includes a regular mailing list to our database of prospective buyers and extensive advertising in the local media. Our constantly-updated website attracts many potential buyers on a daily basis, and then there's also our office, based in the Bruce Building in the heart of Newcastle, which attracts a lot of passing trade.
Homebuyers & Buy To Let
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If you're looking for property for sale in Newcastle Upon Tyne, we can help you find your dream home. With our decades of experience in the local property market we know the area better than anyone, making it easier for us to find somewhere that's right for you and give you all the information you need for to buy a property in Newcastle. Once you've told us what you want, your own dedicated property expert will search our extensive, constantly-updated portfolio of properties for sale in Newcastle and nearby to find something that suits you, taking the headache out of the search. And our job doesn't stop once you've found the perfect property. With our links to some of the region's most trusted experts, we can help you with everything involved in buying a property from sorting out a mortgage to finding a competitive insurance package for your new home. The sooner you get in touch, the sooner we can help you buy a property in Newcastle. So either call us for a chat on 0191 243 1000, drop us an email at enquiries@waltonrobinson.com, or pop in for a coffee at our office on Percy Street, Newcastle City Centre.
Reviews (17)
Joanna Mandarin
Jun 07, 2022
Very professional well-trained team. I have never seen an estate agent finding a tenant for my property in such a short time. Very quick! The staff are very friendly. Kyle, Yan, Lucie.all good. They appear to know what I, as a landlord, worry about and how to deal with it. If my prospective tenant pay the rent on time, it would be a perfect decision letting the property through Walton Robinson.
Thomas Lynch
May 23, 2022
Atrocious, I have used them two times and both times there were issues from the start. The second time was honestly horrendous, they made so many shocking mistakes and took no responsibility. Communication was like talking to a wall, they ignored, misread and misunderstood so many emails. To resolve basic issues it took over 50 emails, I had to repeat myself so many times over so many weeks.
Could never recommend to anyone, the stressfulness of your tenancy will not be worth it. They are very good before a contract is signed but after this is done they lose all their efficiency and display near zero management skills. I experienced many issues with cleaning, safety and communication. Multiple times after being declared as "professionally cleaned" the place was filthy, door was left open by maintenance and communication as mentioned is just not possible. There are honestly to many issues to mention all of which very in severity but the amount is just not worth it. If possible choose another real estate agent.
Could never recommend to anyone, the stressfulness of your tenancy will not be worth it. They are very good before a contract is signed but after this is done they lose all their efficiency and display near zero management skills. I experienced many issues with cleaning, safety and communication. Multiple times after being declared as "professionally cleaned" the place was filthy, door was left open by maintenance and communication as mentioned is just not possible. There are honestly to many issues to mention all of which very in severity but the amount is just not worth it. If possible choose another real estate agent.
Ali Alwakeel
May 08, 2022
Alan Whitfield
Feb 07, 2022
Shabin Shiham Adam
Jan 25, 2022
(Not a current tenant) but my girlfriend and I were looking for a place to move in and considered Walton Robinson. First of all, the agent was late to the viewing and the agent did not even have the correct keys for the building. Secondly, it doesn't seem like the current tenant even knew that we were coming for a viewing, it made the situation so awkward to go inside someone's home without them knowing!
The second property that they went to, the tenant was not there thankfully, however, it does not seem like that tenant was notified of the viewing too since huge sum of money was left on the table out in the open. The agent seemed like she did not know much of the houses since she herself was confused as to where it was! All in all, does not seem like a professional company and we definitely would not recommend anyone to proceed with them and we are glad that we did not.
The second property that they went to, the tenant was not there thankfully, however, it does not seem like that tenant was notified of the viewing too since huge sum of money was left on the table out in the open. The agent seemed like she did not know much of the houses since she herself was confused as to where it was! All in all, does not seem like a professional company and we definitely would not recommend anyone to proceed with them and we are glad that we did not.
Jennifer Robinson
Dec 24, 2021
Bought a flat through Walton Robinson and I have had an extremely positive experience. It would have been unlikely the sale would have even gotten over the line if it wasn't for Chris Wilkin going above and beyond in order to help us out. Great communication, quick and efficient, really appreciate the effort made in order to keep the sale on track and as smooth as possible.
Roddy Mackay
Dec 24, 2021
Duc Nguyen Trong
Oct 22, 2021
WARNING FURTURE CUSTOMER. DO NOT USE THIS AGENT UNLESS YOU WANT TO HAVE BAD EXPERIENCE. Move in on the 21/9 and today is 9/10. The house look amazing online but the real state of the house is horrible. Have only fixed some light bulbs and the cupboard in the kitchen. But the light bulb fixed is also now broken again. First is the toilet: The toilet is broken but was argue that it is working fine and cannot be fixed.
Make horrible sound throughout the night. THIS IS SOUND POLLUTION. There is also a hole in the bathtub right in the spot where you can walk in which is so sharp can cut your foot open. Second is the kitchen: The kitchen top has a huge hole. The fridge has no shelf. Have been promise to order new shelf and still zero reply from both the agent and the contractor.
Third is the bedroom: The wall have disgusting yellow stain. Hole in the wall as well. The mattress was in horrible shape, I insist to buy a new but also promise to buy for me instead. However, still no reply. Last is customer support: All this was mention numerous of times but still so little work have been done. Slow reply. The person who I work with before left without any notice to the customer and their colleagues.
Therefore I was emailing a person who do not work there anymore and calling an answering machines. I have walk into the company to talked to them. Promise to email back after and still zero email back. OVERALL, I COULD NOT HAVE A WORST EXPERIENCE. THANK YOU SO MUCH FOR PROVIDING THE WORST HOUSE TO LIVE AND THE WORST CUSTOMER SUPPORT.
Make horrible sound throughout the night. THIS IS SOUND POLLUTION. There is also a hole in the bathtub right in the spot where you can walk in which is so sharp can cut your foot open. Second is the kitchen: The kitchen top has a huge hole. The fridge has no shelf. Have been promise to order new shelf and still zero reply from both the agent and the contractor.
Third is the bedroom: The wall have disgusting yellow stain. Hole in the wall as well. The mattress was in horrible shape, I insist to buy a new but also promise to buy for me instead. However, still no reply. Last is customer support: All this was mention numerous of times but still so little work have been done. Slow reply. The person who I work with before left without any notice to the customer and their colleagues.
Therefore I was emailing a person who do not work there anymore and calling an answering machines. I have walk into the company to talked to them. Promise to email back after and still zero email back. OVERALL, I COULD NOT HAVE A WORST EXPERIENCE. THANK YOU SO MUCH FOR PROVIDING THE WORST HOUSE TO LIVE AND THE WORST CUSTOMER SUPPORT.
Benedict Jordan
Oct 02, 2021
Told us a few months after signing for utility bills we couldn't use that due to the type of meter. When finding the right package for our gas and electricity it told us we had a top up meter, something that was never disclosed when signing for the property. They still don't know where it is even though I'm moving into the property tomorrow. rang yesterday and they said they'd email me, they didn't, rang today they said they'd call back at 2pm & it's now 5pm. Our tenancy started 3 days ago and still yet to send our inventory as promised. Genuinely awful customer service.
Joe Johnson Joe Johnson
Sep 18, 2021
Borderline theft, I got charged 90 per day for overstaying my tencey because I had covid and was bed bound, I had the choice of either breaking the law and be fined and but other and risk or pay a total of 450, additionally almost all of our deposit got taken, 240 of which cause the roof was almost caving in with pain coming off from repairs they did not acknowledge needed being done when we reported it, and petty things like charging 12 for having to retire light bulb cords. Unhelpful staff DON'T GO THERE
Pellumb Otobashi
Aug 31, 2021
If I could give them a zero, i would! Non professionals which do not attend to your needs and their customer service is horrible. To add to all that i was out of town when they had one of their viewings-as i am leaving them obviously!- and the agent did not lock the door! The property was unsafe for 4 days. The agents obviously did everything in their power to tell me that this was not them and the property was locked and that i was in the wrong.
When i told them that this means i had a break in the they did not seem to care so much about it. They said that the viewing was cancelled but there were 3 that week and one obviously took place, the agent admitted so on the call. Criminal at least! Would not recommend it to my worst enemy!
When i told them that this means i had a break in the they did not seem to care so much about it. They said that the viewing was cancelled but there were 3 that week and one obviously took place, the agent admitted so on the call. Criminal at least! Would not recommend it to my worst enemy!
Adam Peacock
Aug 17, 2021
!STUDENTS DO NOT USE! We have lived in a Walton Robinson property for three years, the only reason we stayed was that sadly the flat layout and space was the best we could find to suit our needs. They have let themselves into our property without authorization and communication on more than one occasion. When we rang and made complaints about this they claimed that they had emailed us and there must have been an issue with the emails, if this was the cause then why not fix it to stop the problem reoccurring?
When we made complaints regarding the maintenance they were never taken seriously even after people had been out to view the issue. this being that the sealant around the bath had come loose and the bath was not attached to the wall properly causing leaks to the property. we consistently raised this issue for the duration of our three years stay and to our knowledge they have letted the property out again without fixing the issue.
Please bear in mind if you try top contact them your property supervisor will never be in the office and "they will call you back", however, we have never received a call back when promised. Please do not use this company when looking to rent somewhere and house owners please do not use this company when looking to let our your homes.
When we made complaints regarding the maintenance they were never taken seriously even after people had been out to view the issue. this being that the sealant around the bath had come loose and the bath was not attached to the wall properly causing leaks to the property. we consistently raised this issue for the duration of our three years stay and to our knowledge they have letted the property out again without fixing the issue.
Please bear in mind if you try top contact them your property supervisor will never be in the office and "they will call you back", however, we have never received a call back when promised. Please do not use this company when looking to rent somewhere and house owners please do not use this company when looking to let our your homes.
William Fauvet
Aug 04, 2021
Will Pumice
Jul 26, 2021
If you want to experience a hostile, crumbling property filled with a mysterious and threatening mold, Resident Evil 7 released to universal acclaim and can be picked up at excellent prices on the second hand market. Renting with Walton Robinson isn't a videogame though, so while you'll get a comperable feeling of dread and unease, you can wave goodbye to that deposit and perhaps even your respiratory health. Walton Robinson Estate Agents are also universally acclaimed. by landlords, renting out the bleakest possible housing for the highest possible price. Everyone else is dropping one star reviews. AVOID!
Los Osduhzol
Jul 15, 2021
Not long after moving into the property managed by this agency, damp began to appear on the wall behind a light switch (probably due to a pipe and definitely was no fault of ours). This was reported to the agency on multiple occasions but never fixed, they then charged us for this after leaving the property. This was unacceptable and was due to no fault of our own, would never and have never gone through this agency since.
Roddy Mackay
Doug Scott