Swansea Property Agents

I've been renting from Swansea Property Agents for about 5 years, from student to young professional. I can honestly say, I am sad to be moving on from them. What a lovely group of people, especially Hayley Williams. They been massively helpful and supportive throughout both my tenancies, and especially during Covid. I will always recommend this agency. Thank you so much.

Best letting agents I have used. Super helpful, understanding and kind. I had to move property during my rent for personal reasons and they made the process stress free and offered me support during this time. I can't thank them enough and recommend them to anyone. Lovely people and a great company.

Terrible group, bunch of thieves, do not let or sell with this agency

As a landlord and having used other property management agents locally before, I have found Swansea Property Agents to be the best, for many reasons. They are extremely honest, dedicated and hard working. They have a lot of business and accordingly are very busy, but always find time to answer queries. The staff there are polite, courteous, and responsive.

The role of management agents isnt an easy one, and it is clear they often find themselves as a 'go between' between landlord and tenant, sometimes in difficult circumstances, but Hayley, the office manager is very professional and extremely diplomatic in the methods she handles difficult situations, and is always fair, to both tenant and landlord, and above all else, she is honest and will 'say it as it is'.

She is fully conversant with lettings Law which is a huge bonus. All the staff do their best to accommodate both tenant and landlord, and in a very professional manner. I have had my multiple properties with them for a few years now, and I can relax, knowing my properties are in good hands, and the tenants are looked after.

As a landlord and having used other property management agents locally before, I have found Swansea Property Agents to be the best, for many reasons. They are extremely honest, dedicated and hard working. They have a lot of business and accordingly are very busy, but always find time to answer queries. The staff there are polite, courteous, and responsive.

The role of management agents isnt an easy one, and it is clear they often find themselves as a 'go between' between landlord and tenant, sometimes in difficult circumstances, but Hayley, the office manager is very professional and extremely diplomatic in the methods she handles difficult situations, and is always fair, to both tenant and landlord, and above all else, she is honest and will 'say it as it is'.

She is fully conversant with lettings Law which is a huge bonus. All the staff do their best to accommodate both tenant and landlord, and in a very professional manner. I have had my multiple properties with them for a few years now, and I can relax, knowing my properties are in good hands, and the tenants are looked after.

As a landlord and having used other lettings agents, I am very impressed with the Service provided by Swansea Property Agents. They only have a small team, but for me that means that they value there clients more. Have helped us with refurbishment as well as managing our properties and even during Covid restrictions have provided a great service. Would recommend.

I saw one of this agency propertys yesterday in person, I liked the flat and I asked the agent to proceed the process to rent the property. Than, the agent said that he is going to send me forms to be filled and send them back to them. They never sent me any forms and after 30 min they called me saying that the property has been taken. I drove from far away to come and have a look at the property.

You have ruined my day. I can not allow you would take such action to others. People value their time. So who ever read this know that, this agency doesnt care. This lack of service could happen again at any stage of working with this agency

One of the hardest companies I have ever dealt with, using numerous delay tactics and doing absolutely anything they can to avoid spending money even when it is badly needed and in breach of clauses in the rental contract. As a student at a local university, I would urge any student to NEVER consider renting a property with them. They appear legitimate and use a nice approach to lure you in, but once you sign the contract the problems will start.

The houses they rent out are in a bad condition, as they wait till the end of the year to try and charge students for problems which were already present prior to your tenancy. If you have any problems during your tenancy, don't expect them to be proactive in helping you out or repairing it, you'll likely wait at least 2 weeks. For example, the central heating system broke in the middle of winter and they didn't bring a plumber to even diagnose the problem for 2 weeks - A breach of the tenancy agreement they write themselves! But, when this was pressed to them, they claim to have sent people immediately and multiple times, making it our fault for 'not answering the door'.

This was despite someone being home at all times just to ensure this didn't happen. At the end of the tenancy, don't expect to get all of your deposit back as rest assured they will find something to charge you for. Andy, who I believe is the owner, is incredibly rude and arrogant not only to students but to parents also. He further claimed on multiple occasions not to know anything about services such as cleaning, a cost you would think a man who owns a company which utilises such work after every tenancy ought to know pretty well.

After all, he has over 12 years of experience as he brashly announced to me and my parents when moving out to try and explain himself when questioned. I could go on but I hope this gives a review of the service you should expect from this company. Avoid at all costs!

Student at Swansea University here. This is the worst agency I've let with. Wouldn't recommend it to anyone. The staff may seem friendly before you let with them but then they are rude. Got a maintenance problem? Well too bad- it'll never be fixed. Got an issue? Gotta live with it. Wifi problems? I complained over 10 times via email and personally talking to them.

They never resolved it. I ended up getting mobile data. They sometimes visit properties with no previous notice even though the contract says that they have to give a 24 hours notice. They'll definitely try to charge you once you leave the property. High agency fee which you have to pay before moving in.

5 stars I honestly can't rate this company highly enough! Andy, Hayley and the staff have always been very informative, trustworthy and helpful from day 1. We've only ever had a couple of minor problems in the house over the last two years, but a quick phone call to the office and everything is generally resolved very quickly (normally with Andy assessing the situation first).

Just last Friday there was a problem with one of the radiators and on the very same day that the call was made, Andy visited the house and resolved the problem so that there was heating available over the weekend. Quality service! We also had a blockage with the new shower that was fitted last year, but we needn't have worried, it was sorted within 24 hours. SPA are extremely approachable and very thorough. I have no complaints, but I'm sure if I did, a call to the office would be all that was needed. Keep up the great service SPA

Absolutely fantastic service, nothing was too much trouble, very, very helpful! Their customer service exceeded all my expectations, thankyou so much!

Andy has been a pleasure to deal with. Always prompt, friendly, and professional. Moving is tough enough, but luckily a friend recommended us to go through Swansea Property Agents and Andy has made everything he has dealt with easy and straightforward. We can highly recommend him and his company, and if you choose them I'm sure you will not be disappointed. We will certainly call Andy if we move again in the future.

This agency is a forward thinking business that has found a gap in the market. With a blend of modern and the traditional but still keeps the personal touch. Andy is always quick in replying to your queries and keeps you informed every step of the way.