Intercity Accommodation

Paid 50% of a boundary fence to be installed to a property this company manage, Was never fitted on agreed date, no communication at all, Wouldn't recommend

They think it's still 1980. Discriminated against my unemployed housemate, which has been unlawful since July 19 2020. John was also really belittling on the phone, which is a strange way to conduct sales/customer service. Who ever hurt you John I'm so sorry. Chin up lad.

They have managed our flats for a long while. (I've been a resident & director for 11 years now & they were well established then when I moved in). They always work 100% for us & meet & communicate. 100% PROFESSIONAL.

Diane at Intercity Accomodation was so helpful! Quickly responded to my complaints and cleared up a misunderstanding. Very accomodating as I couldn't view the property due to being a student moving long distance and having complications due to the Covid pandemic. My application was processed quickly and queries responded to promptly. Thank you!

I was really keen to move in to a property in Grange Court with this company. Viewing was very professionally conducted by Noah, even under the strain of COVID-19 regulations. John was also very professional and polite at the viewing and very encouraging about our application. We started our applications certain that this was a good company that cared about both their landlords and their tenants.

Unfortunately we had nothing but problems after this. Forms were sent incorrectly on multiple occasions. Not once, but FOUR TIMES confidential information, including dates of birth, home address, employment details and even bank details were sent to people in error. Both through CCing in the wrong people to emails giving them access to my details, and sending me other people's filled in forms.

Four times! I have had to cancel my bank card and take other steps to protect my account due to this. When I told Intercity that they had made this mistake, they did not apologise and said this hadn't happened, even though I had the emails in hand showing they had done it in black and white. They even greeted me as "Hi [Incorrectly CC'd Person's Name]" when they picked up the phone, and still would not admit it.

It became clear that Intercity had not made their existing tenants aware of the breach days after the fact, denying their existing tenants the opportunity to protect themselves by cancelling cards or changing phone numbers etc. Information requested of guarantors was also extremely invasive and unsafe, with multiple PCI standard violations. I have been renting in Leeds for close to decade through multiple agencies, and I was absolutely shocked by the conduct of Intercity.

I would urge both renters and landlords to steer well clear of this agency. Edited to add: Intercity have bizarrely now apologized to my co-tenant but not me, acknowledging only one of the problems. It seems that these mistakes were caused primarily by confusion and lack of cohesive protocol during the switchover to online applications during the COVID shutdown.

I am sorry they are struggling and appreciate it must be a very difficult role under the circumstances, but their response is still inadequate and I would still not recommend them. Regarding their requests for guarantors, asking for full card details including CVV in one unencrypted form is obviously unsafe and shows a lack of regard for client security. Intercity insisted a third-party company is responsible for this and they have no power over it, but choosing to use a company who are so obviously unethical is extremely troubling.

I rented a flat from Intercity for roughly 18 months and had a very good experience. John and the team are very friendly and always happy to help. Any maintenance issues were resolved promptly and all communication was very responsive both by phone and email. Security deposit was returned quickly and in full at the end of my tenancy. Would definitely recommend Intercity.

This company is disgusting please be careful when you rent a property from them, they go in your property when your not in and them try to give you some poor excuses why they do it, try to charge you for things thats damaged in the property from before you even moved in and wear and tear. Then they give you permission to end your tenancy early charge you for the rest of the term and tells council tax your still in the property when you've left and they had another tenant in the house. They get you that way because they have the tenancy that they can show to council tax to say you are the occupier. They are unbelievable.

I have been a tenant with Intercity for over 8 years and have been shown nothing but professionalism. Ann has always gone out of her way to help. I have had many agents over the years and cannot fault Intercity. I'm an in the process of purchasing my own home and will be sad to say goodbye

They were the only people who were truthful about what they had to let. I rang all other applications, only to find, the flats had gone/didn't exist. I've been happy for nearly five years. They're awesome. Don't listen to the other guy's comment, he must be mad!

Take lots of pictures and be prepared to get legal advice. I don't normally give bad ratings but wanted to warn others as i'm not the only one i know who has had a bad experience with intercity. They were lovely when we moved in but once we were in their accommodation with the black mould, the leaking boiler they refused to repair and charged us for, the dodgy electric (small electrical fire) and the garden we sorted it was a different story.

They were willing to put my children in danger to make money and gave me a bad reference based on misinformation. When we were packing up they brought people round without giving 24 hours notice. They refused to return the deposit until the garden was up to their standards. It was a bramble patch when we moved in. I spent so much time making it ok for the kids to play in.

They came and took pics one summer when it was nice and expected it to look like that when we moved out, claiming that's how it was when we moved in. I'm sure there's more but i'm writing this on my phone so it's difficult to type.

I found I. A. To be very professional, helpful and genuinely interested in sorting out my accommodation situation.

In my opinion the best letting agent in Leeds. Professional service from start to finish, if you are wanting to let your property or need a place to rent give Intercity Accommodation a call, you will not be disappointed. I have used Intercity for the last ten years and never had a problem.

Friendly helpful and timely advice. The benchmark against which other agencies should be measured.

I was given every assistance by Intercity to find a property that suited my needs. I was met out-of-hours even though their office was closed & the viewing agent could`nt have been more helpful & informative. Thanks.

We were very happy with the service Intercity provided. Friendly staff, prompt response & queries, was very much appreciated. Thank you!

Intercity are a very professional company with good old fashioned values when it comes to treating their customers. They may not be the biggest Letting Agency in the North of England but you don't remain in business for the length of time they have without doing something right.