Harlequin Property Services

Do not give this company any money! Took us months to get a holding deposit back (they withdrew the application due to a landlord issue). Their phone is never answered due to "them not being based in the office" (when they're really just hiding around the back) and they take days to reply to emails, or just ignore them! Was a really stressful few months and glad we're far from them.

0 stars. ABSOLUTELY TERRIBLE. Do not rent or buy with this shoddy outfit. They do not respond to emails or phone calls. They've been holding on to my deposit since November and have stopped responding to my emails. Avoid at all costs! Apparently never passed my rent on to the landlord either and don't pay their contractors

Critical: Professionalism, Quality, Responsiveness, Value Terrible experience. Do not proceed at all. To this day I have not received my holding fee for a rental promised, but never delivered. I was told it will be returned in three days. It has been more than three months. This is not the way an estate company should be run.

Jemma at harlequin made our first time experience of renting totally hassle free throughout. Nothing was too much trouble, explained everything clearly. A pleasure to deal with and would highly recommend.

We were very upset about our experience with harlequin recently. We need a place to live an saw a 3 bedroom property in our budget advertised by them. It had problems but it was local so we wanted to see it. The house was dirty and needed repairs. We agreed to do some of the work if theyd lower the deposit, which they also agreed to. But they were to do the main repairs.

So we went ahead and sent them all the paperwork they asked for, which if you ask me is very specific and quite prying into all your details which i doubt they need. Be aware of what they ask of you, its excessive. We also paid them a starter amount of 132, which i guess is for admin work? They didnt actually specify what this payment was for, they just out right asked for it when we said we wanted to go ahead with the property. Things seemed to be going ahead very slowly.

They said repairs would get done on the house and theyd update us. We tried to keep in touch for weeks. It took so long to get hold of them for information and updates due to their office being shut and phones voicemail full. So the only option we had was email. It took them 3 or 4 days, sometimes a week to respond and most of the time they sort of just side stepped what wed said/asked and that theyd get back to us with an update.

This went on, like i said, for weeks. We started getting quite nervous and desperate as our tennancy on our current house was coming to an end and we needed to move out. We were looking forward to being able to do the house up a bit and make it into a little home for us! It came to literally the week before moving out and harlequin turned round to us via email to say the landlord had found their own tennants for the house.

Which i dont even think is allowed if the agency are doing it?! Theyd lead us on the entire time and this left us with nowhere to live and having to move in with relatives. They offered their apologies and a refund of the 132 we paid. Its been a few weeks and were still waiting for the refund! Just not good enough at all really. So unprofessional doing that to someone, to take their money and paperwork if youre going to be underhanded about it and find someone else. Theyve had money off of us and alot of details, including our guarantor's details. They have been intouch about this and will be keeping a sharp eye out for any activity as its very suspicious and feels alot like a scam. I dont recommend them.

We viewed the property with Harlequin warning us that it was still in a state afrer the previous tenant moved out. It was filthy but we understood the issue. There was some damage to some areas and we outlined that we would want those to be repaired. There was also no shower installed. We advised that we would want a mixer/shower tap installing and that would be a deal-breaker.

A fortnight later they asked us if we would like to go for another viewing as they had made progress with work. They then called us back as the keys were still with the builders and they could not get them that day. This excuse continued for another 2 weeks as they also replaced the front door. We finally arranged a new day and time. We arrived a few minutes early, they then rang to say that they could not make the time as once again the builder had not dropped off the keys. (I had stopped believing this lie, I just think they're incompetent).

They arranged for an hour later. We entered the new property and it was still filthy. The issue was though, they had painted the walls, while it was filthy, so they painted over the dirt. None of the damages had been repaired including a crumbling kitchen unit door. When I mentioned the shower not yet installed Carly advised she didn't know anything about it and that I was best going to the office.

I decided to do just that, on my way, another one of the Harlequin team called me and advised that she was just going to refund my application fee. I agreed and feel like I dodged a bullet. I feel sorry for that landlord as the house was still on the market by December. They have a lot of properties on Right Move because the ones not listed with them go but they stay on the market because all locals know their reputation. Incompetent, lazy, like to skip corners and scam tenants. I found a much better property not for from the one above as that was the area I wanted.

I have been letting a property from Harlequin for just over a year now, and I have been nothing other than satisfied with them. They are a family run team who provide an excellent service in a friendly and professional manner. I would absolutely recommend them to anyone!

I had heard really bad reports about Harlequin regarding customer service, never doing repairs etc. We recently sold our house and moved to rented until we buy another. Harlequin were so helpful especially, Jodie, Jemma & Carla. All went smoothly. We have reported a couple of repairs, fence down, boiler not working. Girls were so helpful, repairs completed in less than 48 hours. We would not hesitate to recommend to anyone.

We have had some great help and support from Harlequins as tenants - just moved out following buying our first house and was with them for two years. They were super responsive, friendly and ensured that we were well looked after. Trust then completely and if I ever needed to rent again would happily use. Thanks especially to Jodie and Jemma :-

We have been a landlord for many years. We use harlequin property services and they provide peace of mind. We would highly recommend. The contractors are Also very officiant. If you are looking for an agent to look after your rentals then pick up the phone to harlequin

My wife and I Have handed back the keys today. We are sorry to leave this agency. Thanks for the wonderful service. We are sorry to be leaving :(

Thank you for the outstanding services
I would certainly recommend harlequin :)

I can not go into the reasons why I am renting however I am pleased I went with this agency. They have been amazing to deal with so far. Every maintenance repair I call through to the girls at Harlequin is treated so quickly and is very hassle free. I pay my rent on time and keep my house nice and the girls are so thankful for this. The maintenance team are friendly and kind. No problems with this company at all.

I have been a tenant with harlequin and my end of tenancy was completed smoothly. I am now in a position I have a house to rent and my first choice was harlequin. To date harlequin have got great tenants and are looking after my house. Their contractors are quick and good prices. First class service.

My mum died in the flat i split up with my x partner was told to put in writing my antie and myself wanted our names off the property .as my x partner was living there with his new partner. The tenancy was up but they would not leave he was getting the rent for the flat but did not pay the rent they are now wanting £5.750 of us for rent and a contractor for work at the flat that was never done my antie and myself plus some good friends cleaned the flat and put things right they are charging us for stuff that we did also for a tv that was mine 300 pound there trying to extort money out of us plus kept the bond avoid renting off these people there crooks and lie about everything do not rent from them

My husband and I rented via Harlequin for over 5 and a half years, and found staff to be very friendly and helpful. Any issues that were reported were resolved quickly and efficiently. Would highly recommend Harlequin to everyone.

If I could rate lower than 1 star I would, as they don't deserve a full star. Rented from them for a couple of years. Despite their negative reviews (several years ago, now I would not use their 'services' no matter what! ) I decided to give them a chance because I liked the property. That was a very bad decision! They lie, manipulate, operate above the law it seems, belittle and take advantage of their clients. Trading Standards have an impressive file on them!

When I decided to move out, it cost me a lot of money (incl my deposit) and even more stress! They fabricated court letters and continued to harrass me, even at work, made up some absurd costs and penalties despite us leaving the house cleaner than it was when we moved in. It was all worth it though, leaving that ridiculous company behind! Sadly, they have cheated many others out of their money and continue to do so. Ask anyone in Selby, everyone knows of them and their absolutely appalling reputation. AVOID!!!

I have only been renting from Harlequin for a short time (three months) but the experience has been brilliant. From first walking in the office to now, they have been very welcoming, kind and reassuring. I have had a few teething problems with the house but every issue has been resolved promptly. They have given me permission to update the property to my taste; which I find extremely generous.

They have had no issues with a cat moving in (I just have to amend any damages should they happen). I am overall very content and pleased with my experience with Harlequin and hope to be renting from them for a long time! Amelia

These people are renowned locally for being bullys and crooks. They always invent reasons to charge money when you move out. They never fix anything. They even charged me to fix problems that existed when i moved in. When i was moving out they offered me a contract that they claimed said they would give me a good reference if I removed negative posts about them from the internet.

When I asked to get legal advice on it they withdrew the offer and wouldn't even let me read the contract. They can't be trusted and if you speak to anyone in selby they will tell you the same.

We've been renting our current property through Harlequin for just over a year. Upon reporting a number of maintenance jobs that required rectification recently including replacing the door on the cooker after it blew out (only fitted last year) and the living room carpet, the jobs were approved and undertaken in a quick and timely manner. We mainly dealt with Jodie throughout and found her to be extremely friendly and helpful.

The staff are always willing to listen and help wherever they can and we are very happy to continue renting through them. Despite previous reviews this is not a fake account!

i am currently renting a property through Harlequin letting.They are highly professional and offer excellent customer service.I would recommend Harlequin to anyone looking to rent a property.

I write to you to express my thanks to you for the way in which you have been managing my property for me, now for a few years. It has given me peace of mind to know that I have not had any of the hassles that can come with trying to manage rentals yourself.