Doorknobs Ltd

I am currently renting a property through Doorknobs since April 2022. I have dealt mostly with Lucy for the viewings, signing the contract. She is prompt, professional and clear. The communication was very good and I am very pleased so far and would recommend using their services.

I have been a tenant with Doorknobs for about a month and Sophie has been very responsive and helpful. Communication when sorting the tenancy agreement was good and minor issues at the property since moving in have been dealt with promptly. Very happy with the service so far.

Dealt with Sophie for a letting as we were looking for somewhere in Tunbridge Wells. Not only was she exceedingly professional and patient but even now after we have moved in she's still so supportive and excellent. I couldn't recommend her more!

5 star experience from Jack Thrower at Doorknobs. As a first time buyer Jack was professional, made the process far less stressful and was always available to help with any questions I had. I would definitely recommend to friends and families as it was a great experience overall.

I recently renewed my rental agreement with Doorknobs. I am very happy with their service. Lucy has been very friendly and helpful and has responded to any queries quickly. They are the first rental agents where a regular inspeciton is performed, which gives me comfort that they are aware of any issues.

Couldn't recommend Sophie from doorknobs more. From my first enquiry to doing the check in at the flat Sophie was brilliant throughout. She's polite, positive, knowledgeable and professional. A real asset to the company and made moving stress free and easy. Thank you

We recently secured a rental property through Doorknobs and can't fault the service Sophie and the team provided. With our current landlords deciding at the end of our tenancy to sell, we urgently needed to secure another tenancy. Having found a property on Doorknobs, Sophie was able to fit us in for a viewing and within a couple of days we had secured the let.

The communication between us, Doorknobs and the landlord, all facilitated by Sophie, was excellent, with further viewings even arranged for us at short notice. We would highly recommend Doorknobs and look forward to moving into the new property soon, thank you Sophie and team for all your help!

Absolute shambles of a company. They care too much for their lying, money grabbing landlords they manage and nothing about the tenants that pay their hard earned money for somewhere to live. Not professional in any way, lying to tenants to get them to move in and when problems arise, doorknobs and the landlord we had go hand in hand to spend as little as possible and get out of having to pay for any repairs or refurbishment needed.

We moved in with them knowing we had a seven month old and multiple trays of rat poison was left in all rooms of the property and all they can do is point the finger and blame other people without an apology. Whatever you do, don't use doorknobs. You'd get more satisfaction dangling your knackers in a tank of piranhas.

Not a pleasant experience. Made me paid more than listed price saying already have an offer. Did not agree for 6 months lease break clause which is standard. I was in desperate need to get a house before certain date. Presumably taken advantage of this situation. After 8 months I had to break the clause, charged me 700 pound for reletting. Moreover deducted 40% of deposit saying the repair cost, which I think its general wear and tear in the house.

I paid you more rent that that was asked! ---- Updating after response from doorknobs below --- Misuse is strong word! That is false accusation. No wonder your ratings are low on Google. With many customers giving bad reviews. ------ Updating below after case with DPS is resolved (30-Nov-2021) ------ out of 40% of deposit, which was deducted by Doorknobs, I have got 60% back so please be vigilant when dealing with them, even if you have to go as dispute its worth the wait. even after house was in clean state, I paid them for cleaning cost.

These crooks should def remove the word door from their name. Not very good human beings overall. Petty and picky and overall bad and sneaky. If I could give -5 stars I would. I would recommend staying away and go with another letting agent in TW, there are loads of great ones with much higher review scores. We can all see the low overall reviews on Google. anything under 4.5 is usually businesses not worth dealing with. Be careful!

We have used Doorknobs for a number of years for a property we owned in Tunbridge Wells. They have been great and even though we are so remote from the property we have always been very confident the things were being done properly in line with current guidance and rules. Communication has been faultless. I wouldn't hesitate to recommend them to other landlords.

So far we are happy with the experience, been renting from Doorknobs for 4/5 months now. First rental experience with anyone! No pressure and easy to communicate with. Lucy is our point of contact and couldn't fault her at all, has been very responsive, helpful and understanding! definitely recommend!

I had a really positive experience with Doorknobs, everything was processed quickly and I was supported throughout the beginning of the renting process. Sophie was responsive and really helpful when I had any questions, would definitely recommend this estate agent, a far better and less stressful experience than I've had before!

I'm a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I rely on them heavily to assist me in all aspects of the tenancies - I have nothing but praise for all members of their team. I appreciate the clear division of responsibilities within an amicable and organised office. I know who I need to speak to about different issues that arise, be that viewings, maintenance or finance, making it straight forward for me to quickly get the answers I need.

They always make time for me, responding quickly and efficiently to my queries, but more often than not they provide me the information and solutions I require before I need to ask. They've kept my property occupied throughout, largely due to their wide sales reach and reputation in the area, as well as, importantly, being reasonable and fair with the tenants; happy tenants lead to long term tenancies - and that's always a good thing.

The senior team were also very supportive to me throughout one problematic tenancy, guiding me clearly on my rights and responsibilities and ultimately helping me draw it to a successful close. Another thing I value is they have a complete set of professional contractors with whom they have built strong working relationships. This results in quick and responsive maintenance resolutions when problems arise, to a high standard and at reasonable cost. I highly recommend Doorknobs to other landlords looking for a fully managed service.

We have been tenants with Doorknobs for over 2 years now in the Sevenoaks area. We couldn't be happier with their services. The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc. Since we have moved in we had regular contact with the agency regarding minor maintenance issues. Always responded immediately and arranged engineers, or a new dishwasher etc.

It's reassuring to know that they are so reliable and nothing is too much for them, they are always happy to help. We really appreciate the care and wish them the very best in the future.

I have used Doorknobs as my letting and managing agents for over eight years. I have several properties in and around Tunbridge Wells. I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little down time, if any. During this period I have not had any problems with tenants or the property. References are always taken out, deposits held in the deposit scheme. Doorknobs also do frequent management inspection on the properties, ensuring that the property is well maintained and any problems highlighted immediately. I would highly recommend them to landlords for lettings, management and indeed sales as they have successfully sold one or two properties for me.

Horrible agency for tenants. Wasn't interested in my complaint that my landlord was repeatedly letting himself into my flat with no notice. When I gave notice to leave I later asked if I could extend it for a few days because my new flat had a delay for me moving in. All was agreed and I paid the extra days rent. Then on moving day I received an incredibly upsetting voicemail from some nasty little boy working there telling me that if I didn't leave that day they would take steps to evict me.

I don't know where that came from, it was agreed and paid for I would stay there until that day so why they felt the need to threaten me like that I will never understand. Also, whilst they were marketing the flat for new tenants they sent people round to view it on several occasions without giving me any notice. They have no respect for tenants, they are only interested in the relationship with landlords. Deeply unpleasant bunch of people, they make me sick.

I have been letting my Tunbridge Wells property through Doorknobs since 2009. During this time I have had a few tenants, but only about one month in total between tenancies. Each break in tenancy has been for personal reasons on behalf of the tenant, and Doorknobs has immediately notified me and put the property back on the market. Tenant checks have clearly been thorough, because in all the years only one month's rent was paid late (by five days). Inspections are regular and always followed up with a detailed inspection report.

I know that my current tenant, who has been in the property for a few years, is extremely happy with the communication with Doorknobs. And from my side, I am happy that Doorknobs deals with most things on their own, within the boundaries that we have agreed, and contacts me when they need input or a decision from me - this is what I expect from a letting agent. Communication is always clear, quick and accurate. I have recommended Doorknobs to many friends.

The worst service I have ever experienced. My partner had taken the morning off work for a viewing, nobody turned up for about 20 minutes, and when Rupert finally arrived he told my partner that he couldn't view the flat as he didn't have the keys. Rupert didn't think to call and let us know, so our time had been wasted. On another occasion, I was left waiting in the cold and dark after being told I would have a viewing for a flat at 4pm.

Nobody contacted me to say they would be late. I managed to get a number off of the website and spoke to somebody who said that the estate agent I was supposed to meet with 'may have simply gone home'. Upon Rupert's arrival 45 minutes later, there was no apology, and the flat I viewed was a mess. The service I experienced with other members of staff at Doorknobs was okay, but if you ever have a viewing booked with Rupert, please ask for somebody else! I have been told that doorknobs are a terrible estate agent, and I should have listened.

I would like to complain about the poor service Doorknobs has provided over the time I have been a tenant with them. I would not recommend them to anybody. The staff are rude and talk to tenants as if they are a lower order of being, are late for apointments and do not phone to apologize, and once we were waiting for them all afternoon and they did not turn up. Never mind the overcharging on fees.