Connections Letting Agents

Professional, responsive, good quality! David Rogers is by far the best letting agent I have experienced by a long shot. He has truly earned this feedback as he has proven time and time again that he cares about his tenants whilst other agents I have experienced in the past procrastinate, prolong and pass the buck achieving nothing. If there were 10 stars available to select David, would certainly have earned every sparkly five edged shape.

Connections were effectively my landlord for 5 years and they were excellent. Whenever there was a problem with the flat it was quickly resolved following notification to Connections. They kept me fully informed at all times and always sought to arrange site visits when I was at home. Very helpful and very co-operative. At the end of my 5 years they were very efficient dealing with my notice and with the refund of my deposit. Highly recommended

Edit: I have contacted / called the office multiple times, most of the times, there was no answer. After repeated trials, succeeded once. I enquired about a property in haywards heath and I was very much interested to view and rent it. My details were collected and I was told - you will receive a call soon with viewing date and time as soon they begin viewings. Never heard back!

I rented a two bed flat in Haywards Road, Haywards Heath from 1st Sept 2019. However, when I first went to view the property, the Letting Agent, David Rogers, was not there. I called him and he had put the wrong appointment time down in his diary. Not a great start! At first glance, property seemed ok so I took on the tenancy. I paid my deposit and all other fees and everything seemed ok. However, within the first month, the master bedroom wall began showing signs of damp.

I contacted David Rogers and he said he would pass information onto the landlord. Didn't hear anything back. By December, the entire wall was covered in damp. Again I raised my concerns as it could be a health hazard. David responded but saying it was an aesthetic issue, not a health one. Didn't realise he was a trained medical professional! This issue remain unresolved until mid JULY 2020, two weeks before I was due to move out.

I then had issues with storage and requested I moved out on the morning of 1st August (was due to move on 31st July). David agreed to this and I was gone by 12pm, for which he charged me an extra days rent from my deposit. My advice to anyone thinking about renting a property from this company is DON'T. David Rogers is only interested in taking your money and is an awful person to deal with.

I had a terrible experience with him and I am just so glad I will never have to deal with him again. And if you are thinking about renting a property at Haywards Road from them, then be careful as the master bedroom has a chronic damp issue. It was clearly painted over when I took the property to make sure it got rented out. AWFUL COMPANY!

I made several attempts to make contact and arrange a viewing over a few days. When they eventually picked up my phone call the conversation I had was the worst customer service experience I have ever had. Nothing to identify who was speaking. No help whatsoever. He clearly wasn't interested in doing his job. I do not recommend using Connections Letting Agents. There are plenty of other agents who are there to help.

We have used Connections to rent our properties and David Rogers was very professional, punctual and responsive both before the letting period and during. I would have no hesitation in recommending him to both landlords and tenants alike.

Always responded to any issues in a pleasant and friendly way.

I have been with them since 2018 and they are the best letting agent Ive been with, since I moved to England. I just couldn't fault them. They're honest, very professional, easy to work with, responsive to my queries and also sensitive to our needs as a tenant. Well done guys and I would definitely recommend you to my friends and colleagues! Best of luck for the future!

We had a very positive experience with Connections Letting Agents, who were always very helpful and responsive throughout our tenancy. We highly recommend them to anyone looking to rent, especially David who was our primary contact.

I rented my house from Connections for 5 years. I only really dealt with David but he was always very quick to reply to any emails, any issues in the house were sorted as soon as they could be. I'd say my best experience with a letting agent.

Do not trust this company, lied straight to my face, spoke to them about a property, I was renting at the time, our contract was changed at the end of a 6 month period to rolling 2 month and when i asked, in person, if we were safe in the property as we were intending to live there for a number of years said not to worry would be absolutely fine and spouted some nonsense about the landlord is retired and living off ours and others rent we ended up being told to leave after the 6 months ended which is not what we were led to believe and 2 months later moved out, the property was put up for sale and now after a year is back on the rent market for 125 more a month, if you seek to only rent for the initial contract you should be fine but dont expect anything more or any honest answers. Unfortunately cannot review the landlord also. Your money is better spent elsewhere

'Thanks for all your efforts - really impressed by the service you provide, you guys are stars!!

We are very pleased with your friendly service, particularly in matters of maintenance and other problems that as a novice landlord I am not very familiar with. We are very happy with you and wouldn't hesitate in recommending you to other landlords.