Anthony James & Co

Renting a student house under Anthony James & Co was the worst living experience of my life. They promised the house would be fixed up before we moved in, they were just in the process of doing it. By time we moved in nothing had changed. There were holes in the walls and floor of nearly every room. Which we ended up filling the wall holes in ourselves after getting fed up of asking.

My attic bedroom window was broken and couldn't be closed. They only fixed it in October when the weather had gotten colder after asking them since July - when we moved in. Majority of the kitchen cabinets did not have cupboard doors, we enquired but they were never fixed. The lights in the house were faulty and didn't work for almost 3 weeks. After having to nag endlessly they finally brought electricians in and there was water leaking in the roof.

The people 'fixing' the electrics left wood, nails, tools a general mess all over my room. They then had builders in to fix the roof, nearly two months this took. 8am every morning untill 5pm, every week day. I lived in the attic room it was constant noise and banging for TWO months I had to stay with friends or go back home as much as possible while being in uni it was impossible to live there.

We had mushrooms begin to grow in our main bathroom. They had to strip and redo the entire bathroom and we were left with ONE bathroom between 6 students for a month. Our cooker hob when used would often trip the electricity we complained multiple times and it was never replaced. When we moved in the house was filthy from top to bottom. We left the house in better condition than when we arrived and they STILL took 'cleaning charges' from our deposits. The worst letting agency I have ever dealt with.

I've let my property through Anthony James & Co. ever since I acquired it back in 1997 and have been extremely happy with their service during these past 24 years! I recently needed to get a loan against the property which required lots of paperwork and a number of inspections due to the fact it was an HMO. I live in Thailand and would have been at a complete loss without the help of Jason, the manger there.

He has been absolutely brilliant and helped me get everything the bank needed in record time. I highly recommend Anthony James & Co. and am happy to have them continue to manage my property going forward.

Beyond disappointing. Living with Anthony James was a nightmare from start to finish, to list just a few of this issues we had: nearly 6 months without proper running hot water, 2 months with no wifi connection, moving in to a house that looked like a squat (which subsequently took weeks to properly correct, and a number of the issues we pointed out from this not being fixed throughout our entire tenancy), multiple leaks (both roof leaks and leaks from poorly done pipe work behind the shower and bath) and also a constant issue was the lack of care staff had whenever we reported an issue it would rarely see any form of action within 2 weeks. Trying to get any recompense for living a house with so many issues was almost pointless.

I can't be more adamant that you SHOULD NOT live with Anthony James & Co. If I could give no stars I would. I know student agencies are well known for being bad but this is another level.

Rented with Antjam for two years as a student and they are great! I was always able to reach them by email or phone. They are so friendly and have gone above and beyond to fix some issues we had (including retrieving things from the flat after move out and adjusting our inventory during quarantine so we could leave things in the flat). Their maintenance service is also really efficient.

There were hiccups But these were easily resolved once we reached out to them. Aside from that, they are very reasonable and easy to rent with, no hidden costs and straightforward tenancy agreements. Would definitely recommend!

Excellent experience with AntJam. Always been so helpful with getting anything fixed and really lovely to work with. Also the only estate agent who you can sign electronically which is a massive bonus as we were all on a year abroad.

The agents are friendly and tentative to all the needs of the tenants! Gareth personally has been in charge of taking care of our property and I enjoyed dealing with him. Our maintenance were well taken care off and their professionalism and their friendly attitude makes me stay with this agent for 3 years so far. Good job!

After three years of rubbish agencies, Anthony James are by FAR the best letting agency I have come across in Bristol. They are all SO friendly, and have gone leaps and bounds to try and find me a property suitable to my needs. Would highly recommend their service - they are all about their tenants and not the money. Great people. Thanks!

I am really happy that we came across Anthony James. We started looking for accommodation later that one should and still thanks to the agency we managed to get this marvelous flat. They were flexible in terms of our specific needs and provided great service during the whole period. Repairing something was easier than ever before - we just had to call them and that made our lives much easier!

I lived in an Ant Jam property in my final year at university and found them to be incredibly unprofessional. The house we moved into was uncleaned and riddled with damp which was never addressed. They had not visited the house in question since the last tenants left and were convinced it had been professionally cleaned which was very much not the case.

Any issues with the house were resolved slowly and after several reminders. Deposit returns (a months rent) is a joke. They will not view the house until you have left it, so any protestations to their ridiculous deductions for the smallest things wrong in a house they haven't bothered to look after will not be heard until after they have given you a deposit back with no explanations for deductions.

Their staff are prone to outbursts and deliberate difficultness if you question any aspect of their ability to manage a property or their method of deposit return. I would advise avoiding this letting agency at ALL costs

Anthony James is a student letting agency who focuses their properties in central Bristol. They only have a handful of properties in the student area of Gloucester Road and their properties are mainly city centre 3 bedroom flats, close to the main university bus stops. As a company, Anthony James aren't bad. Any problems or queries they clear up reasonably quickly and they are very easy to get hold of.

The prices of their properties are also fairly reasonable, with a large city centre 3 bed flat costing roughly 80 per week. Most of their properties all have double bedrooms and are fully kitted out with all the appliances. It is normal though that as a resident, you need to hire a washing machine and tumble dryer (information for which is provided to you as you begin your tenancy).