Moor Homes Lettings

Really helpful staff, lots of motorhomes to look at. We will certainly keep an eye on their website for new vehicles coming in.

Ok so most or some people don't like 'service repair shops ' in general. Why? Time (yours) and money (also yours). So why do we complain so hard about cost and service (lack of). So Hymer in Stafford is pretty good generally speaking. I meet the the staff with a smile, I'm happy (not grumpy) and as they say 'you get more with honey than vinegar) try it it works.

Anyway if you have an expensive vehicle it costs more for that luxury (luxury comes at a price) otherwise we would purchase cheap vehicles that don't last as long. So smile and be happy and sit down when you get the bill (you then don't have far to fall lol). Great staff all with smiles in the service department, good to deal with. Cheers Jeff

Thank you Cathy and the team in the work shop. Amazing service and fast turn around to get our ambulance back on the road.

I don't normally do feedback or recommendations but in this case I think it is worth saying. I recently booked my Hymer Nova 580 caravan in with Travelworld for its HAB and yearly service and the process from start to finish was excellent no fuss no drama just excellent customer service. The star of the process was Sharon Booth who went above and beyond what I expected Thank you to Sharon and the team for a job well done

This post is just to highlight the excellent service received from one member of staff, Sharon Booth (Service Advisor). I have had difficulty over a four year period getting annual checks logged onto the Hymer portal, so many people over this lengthy period have promised to rectify this issue but unfortunately it remain unresolved until Sharon's intervention. Her communication skills and tenacity to resolve a problem are commendable - Thank you!

Highly recommended; friendly competent sales team Adrian and Nick looked after us throughout our vehicle purchase. Handover; Being first time MH owners we needed a lot of help and advice and Justin and Darren were on hand, full of helpful advice, tips and knowledge. We are especially thankful for the help Mike in the service department gave us on a Sunday morning! Also we should mention the friendly reception team who were aways efficient and helpful. Being open 7 days a week is a real plus. Thank You Fran & Richard

Bought our camper back in 2017 and even though it is quite a trek to go back up, I still do every year for servicing / hab checks etc. Customer services are 5 star, never had an issue. Always polite and efficient. Would definitely recommend.

This is a very well presented facility reflecting the quality and care taken to present vehicles in their best light. Considerable investment has gone in to this new facility by the Edwards family. Hymer is a quality brand and therefore expect to pay top for your vehicle and even moreso in the current exceptional market where sellers are king. Our experience, despite the dealership being exceptionally busy was a great one. Martin on sales could not have been more attentive, was straight forward to deal with and helped to guide us through our purchase decision.

We did not feel in anyway pushed to make a decision and in fact we spent almost a full day there (having had a break for lunch and a reality check!) checking every detail before deciding to buy. You do need to give yourself plenty of time and if feasible visit a few times to clear your head from the overload of detailed information you receive. Now I am a Hymer owner, let's see how it stands up to use and how I am received as a service customer in the future. I would recommend

Friendly service knowledgeable staff. Very helpful with no pressure. Nice new showroom and good range of stock to view. Great service area

I recently purchased a Hymer Motorhome from Travel world in Telford. The was a stock Vehicle and the cost was 85,000.00. I had extras fitted, simple things, e g. Self-levelling system, tow bar, Satellite TV & Satellite Navigation System, not things that you would think would be complicated to a dealer. Fitting these items took 2 months & delayed expected delivery date by two weeks.

The air con would have to follow and Sat nav was out of stock. I could up- grade the sat nav and pay an extra 200 + Vat, or wait another six weeks. At this stage, I said "come on don't be silly it's not my fault, I've paid". Travel World said when it would be ready. They delayed delivery an extra two weeks. At this point I felt very disappointed so asked for a refund of my deposit.

Travel World did not reply to his and were very rude to me, in fact, they would not do anything. A week later I visited them to get an answer. They had fitted the Sat nav so all went well. I collected the motor home, silly me, I trusted them when they said they had checked everything. There was no water in the tank, so they could not demonstrate the toilet, shower or taps.

I found the TV was loose on the bracket and the fuses had blown. so they changed the fuse and said the bracket is normal to swing about. They then proceeded to check the heating & cooker, but found these could not be tested, as gas bottles had not been fitted, so I had to purchase gas bottles so that these could be demonstrated, no discount could be given so I paid in full.

These items worked so I left the premises & was told they would collect from my home, fit the Air conditioning unit & deliver the Motor Home back to my home. When we loaded up to go away for the weekend we filled up with water to give the system a flush and check it all worked. When we tried to turn on the water the pumps did not work. On investigation, when I lifted the water tank floor cover, it was swimming in water and the pump electrics had not been connected.

This was good, in one way, as the connector was lying fully submerged in water, so I drained the water, dried the electrics, made the connection and decided to only part fill the water until the vehicle returned for the air con to be fitted. I was contacted and told that I had to take the vehicle to them. It was not being collected but they gave me a choice of dates.

I had to arrange to be collected from Travel World and taken to work. I then received notice that the vehicle was ready for collection. I called and informed them that I would be coming. I must admit I was 20 minutes late. I reported to reception and was asked to wait, have a coffee and the lady would come to deal with me. I explained that I had to get back to work & I did not have time for coffee.

Then another customer arrived, I listened to his comments and he had also come to collect his having had air con fitted he was recognised by the salesman and invited for coffee and to view the new model. The lady appeared and abruptly gave me my keys. She said she was going to deal with the man who arrived after me. She said she didn't have time for a hand-over.

At this point the red mist affect was about to take over I arrived before this man, only to be told he came before me and then he lied and said he was first the must have cctv. I did contradict him, but staff at the desk stood by without comment, acted vacant and refused to believe me. Because I was dressed in my work clothes, a judgement is made, but you should never judge a book by its cover.

I did respond. I can't believe after a company has taken 85,000 plus from me, have failed to check the goods were fit for purpose. Then say take your keys and go we are too busy and not to expect a response even when I said "If you don't have time now, deliver it to my work place or my home with someone who has time to do the hand over they turned and walked away. I did walk out and in two minutes I calmed down, I asked for the keys, I hope Hymer will Help me!